need to enter my account

[Grzegorz]

Hello,

I need to enter my account, forgot the email and password

Regards,

Greg

[DDM69]

I know it sounds obvious but make note of your login information somewhere for future reference. 

[Handy1]

@Grzegorz  If all else fails ask support to help you regain access 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech]

@Grzegorz 

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[HALIMACS]

@Grzegorz 

If you forgot both, try contacting Customer Support to help obtain and reset.    

(EDIT: the other option is to use the 'forgot password' feature for all possible e-mail address it could be and use the reset password link which is successful to the e-mail account it was sent)

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[dabr]

@Grzegorz   Have you tried using all email addresses you might have?  Otherwise you need support for email changes and if the password reset link doesn't help. 

Submit a ticket here via chatbot:  https://www.publicmobile.ca/get-help

edit: BTW, use incognito/private mode or another browser for logins to self serve account because of caching problems.