Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Help! It’s been days of trying to figure this out and submitted several tickets. I’ve tried calling with two different credit cards and they say they sorry we can’t please call your bank.I use these cards all the time I don’t know what is happening b...
Hi,Today is currently Mar 3, 2023 and there's a deal that expires Mar 4, 2023. When I change my subscription, it says I'll pay the deal price at my next renewal (chose to change subscriptions at time of renewal rather than effective immediately). I'm...
Switched from Rogers to PM yesterday. Can send and receive texts with some contacts but not all (they receive my texts but I’m not receiving their replies). I am in the middle of a family emergency and NEED to be able to communicate.
Hi, I just tired to port my number in this afternoon, Rogers removed my number from there side, but my service on public mobile says its expired whenever I try to dial out. I just paid $38 today. Now I cannot sign into my account I receive black scre...
Im stuck on this page in a loop that constantly asks to log in. Is there a phone number to call? The app is stuck in this page and doesnt let me do anything else.i tried to move the Koodo number over. My koodo sim card is in and still working. So i a...
Hi all!New to PM transferred from Freedom hours ago but noticed incoming calls are going straight to vm and not getting incoming texts. Outgoing calls and texts work as well data. Based on what I read I popped my old freedom sim in and I see it’s sti...
I don't get the 6 digit code sent to my cell to verify account. All numbers are correct. What's up? How do I fix this. I can't even gwt anyone to contact with this service......sketchy
Tried to activate my subscription after purchasing a the plan. I keep getting "Subscription Not Activated" and telling me to contact customer support. When I try to logout and back in it takes me back to Step 6 of 6 "Subscription Not Activated".Pleas...
I signed up with PM, ported my number from Koodo, but can't use the service. I seem to be caught in a loop...On my Pixel 7, I changed to the Public Mobile eSim, which is now active (Koodo is inactive). My phone shows "no service".Calls and SMS shows ...
Hi.I transferred my number from Fizz, and received the following message:"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your ...
My dad is currently having an issue with group messaging. He is unable to send messages to multiple people in a group chat, the message just fails to send and sits there continuing to fail to send every time you try to resend it. When he receives gro...
Currently my wife & I have two lines on a Public Mobile account in her name. With the current CAN/US offer as inviting as it is, we decided we'd switch over to PM. I did a little digging and learned that each of us would need to have an account of ou...
Hi! Just transferred from rogers onto public. I can send texts and make calls but not receive texts or calls, it said the transfer was complete. I have restarted my phone and no luck. Thanks for any help!
Hello I went though via my desktop PC web browser and completed a subscription sign up, I also got a confirmation from my credit card provider that the payment went through however I received the following error.Payment successful but due to a config...
I have a text from Public Mobile asking me to update my credit card info as the present card expires soon. when I click on the site they give me to update the card info, it takes me to almost blank page with no options to respond. There is an excla...
Hello I ordered 4 SIM cards, made 4 different accounts. I paid for the plan using my credit card. I have not received SIM cards yet. I want to cancel the order and I’m asking for refund if my credit card has already been charged!your prompt response...
Hi, does the $34 plan allow roaming in US? If I change my plan to that one, will I be able to go back to my current $24 plan (which doesn't include US) next month?
I'm running in circles with this and really need some help. Bought SIM from Telus storeStarted account onlinePaid for subscriptionGot to step 4 on the website. Finish setup, Payment complete. It says sim is on the way, even though I already have one....
I've just subscribed and got the confirmation email, BUT it seems the only way to activate is via an Android app that is not compatible with my device?If I can't activate, I will just cancel the whole thing and trash the useless SIM.Can't get through...
I'm having the same *bleeping* issue with the last step. It tells me to contact customer support and when I click on the *bleeping* chat button it goes to a blank *bleeping* web page that never loads.I NEED help!
Hi Support team,I ordered public mobile sim with deal of $34/month. But few hour later i decided to stay with my current provider. I have not yet received the sim in the mail, and have not avtivated any number. Public mobile did asked for my credit ...
I just transfered 2 accounts from Koodo to Mobile, one works fine the other ... nope !Issue #1 : I get the error 1034 in trying to fetch the greeting in VoicemailIssue #2 : When I use text it acts like it does not know it is an Iphone, the videos sen...
How do I earn points in the community? I joined public mobile before the switch to the new points system and am trying to decide if I should switch or not?
