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Resolved! SIM card thinks it's from the USA not Canada

I can't make or receive all phone calls and most text messages aren't being delivered or sent. The recorded message when you call my phone says "your call cannot be completed as your plan does not include a US Roaming add-on"

Resolved! Sim card

I have purchased for my plan month ago, i still didn't get my SIM card shipped to my place yet. How can you get me a new sim card?

Resolved! "Change plan on renewal date" Did not Apply

Hello All, I have selected to "Change plan on renewal date" for a different plan. After a couple of days I logged in to my account and checked under Payment, and it still shows that I will renew with the same plane on my renewal date. Does anyone hav...

Resolved! Activation Issue

Hi, I got error 821 while trying to activate my sim. I need a moderator

Resolved! Missed a payment

my preauthorized payment card stopped. So, I missed my payment. Now I wanna pay and get back the plan I was on with the offer. 

Resolved! Upgrade plan

Trying to up grade my plan but it’s not going through any suggestions on what might be going on

Resolved! Cannot switch from base 3G plan to 4G--it just spins and spins, never activates. Tried last 3 days

Cannot switch from base 3G plan to 4G/$40 plan--it just spins and spins, never activates. Tried last 3 days, over and over.

Resolved! Charged twice on my credit card but no Sim card sent

Please cancel my order that I placed on March 13 . You have charged my credit card twice aand have never send me the sim card!!!!! Order no. 329500      

Resolved! Porting from Rogers

Hi Everyone. Just ported my mom's phone from Rogers to Public. She can place calls, but cannot receive. How long does a port usually take to complete?

Resolved! Porting Problem

@members I missed the link to port to my new sim here,I need help with receiving a new link

Resolved! Bonus minute

If I upgrade my plan will I loose my Christmas bonus minutes and data I haven’t used yet

Resolved! Phone not connecting to cellular network in Alaska. Worked fine last year, any tips?

I purchased a US Roaming and Data package from Public Mobile. It's been working decently throughout most of the USA but for some reason I have zero signal, no data and no service in Anchorage, AK. Any tips on troubleshooting? I've restarted my phone ...

Resolved! Lost phone activate new sim

Need to activate new sim thanks

Resolved! Port my number from Freedom Mobile

i want to Port my service from Freedom to Public Mobile .. Plz clarify the below1- Process to switch2- Do i get caller id, unlimited call conferencing, call waiting etc3- How do i trust that Public Mobile coverage is ll over canada because i travel a...

Resolved! Certified Pre-Owned Phone order cancel

I want to cancel my order for a phone

Resolved! port-out validation sms not received

Hi! I am trying to port out from PM to Chatr. It's been 1 hour and I have not received any validation sms from PM. Can you please help? Thanks!

Resolved! Please Help

@ ModI think I did the @ sign correctly to have a private chat with a Mod can you please advise, I wan to include my account info in a private conversation with a Mod. Issue is I lost my cell phone, I bought a new phone and a new sim card but I can't...

Resolved! Change plan is not working

Resolved! Balance

If I had a 2$ balance how could I use it up? Or can it never be used and I lose 2$?

Resolved! Adding 1 to Contacts

I have an Alberta number. I used to be able to phone friends in BC and PM automatically added the 1 when i called them from my Contact list. Last year I moved back and continued to phone them in the same way. Now, suddenly in the last 2 weeks, when I...

Resolved! Free SIM card

My husband and I signed up for the recent promotion for a free new sim card. My order confirmation, was received March 15 and is # 336244.My husband, Greg Santi, received confirmation # 336239 also on March 15. It says we should receive the SIM cards...

Resolved! Rewards

How does redeeming and earning work? and can you save your points up to redeem later?and when you redeem does it just add a balance to your account?