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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

forgot email

I need to update the expiring credit card info for my daughter's account, but I forgot the eamil I used for her account. I selected "Forgot email", then enter "Phone Number", but the link was sent to the email address which I forgot. This does not m...

Trouble porting a phone number

HiI recently moved my son, my daughter, and myself from Rogers to Public Mobile. My daughter and I switched over fine, but my son is still having problems two weeks later.He can receive/send texts and has data, but he’s unable to make or receive pho...

Changing email

Has anyone had a problem when changing their email in their self serve account/eversafe iD? I get an error message "Failed policy validation". My old email remains but my new email recieved a public mobile email saying my email has been updated to it...

double payment and issue submitting ticket

@CS_Agent I signed up for the Black Friday promo and was prompted to pay for my first month and sim card at sign up. When the sime card arrived I was prompted for payment again when I was activating my card. I've been trying to submit a ticket to po...

No access to Data

@CS_Agent My wife and I both removed our PM sim card for 2 months from 8 Oct while we were out of Canada. I replaced my sim on return. My phone / text service works but I cannot get access to data on my iPhone 14. On the iPhone Control Centre page, t...

Cannot access account linked to phone plan before Eversafe (said e-mail was not registered)

Hi,I recently created a new public mobile account that was registered with an e-mail but I am unable to access my original pm account that is linked to my phone number and a current phone plan that is currently put on hold. I have been trying to find...

Subscription not activated

I followed all the steps, and at the final step this error happened. I have Koodo esim card. tried to contact the CS but I keep receiving a blank page once I try to contact an agent. they already dictate the money.

about "subscription not activated" issue over two weeks

Hello all, I ordered Black Friday deal with eSim option, but failed at activating using public mobile App on my pixel 6a phone. now I was stuck in the middle of activation, and the public mobile app keep showing "subscription not activated". I have s...

Resolved! US Roaming not working (on island of Hawaii)

Per the chat support app, I was instructed to address this post to @CS_AgentI was recently on the island of Hawaii and had activated my US Roaming add-on. I made sure my Data Roaming was switched on. For whatever reason, I was unable to use the cal...

Resolved! Not receiving incoming texts/calls

Hi, I have been having problems with incoming calls/texts. Whenever anyone calls me, it goes straight to voicemail for that person. But If I can call the person and it works.

joining public mobile

i am trying to download the public mobile on my new phone but l am getting a error message it is saying ask your it for the correct qr code how do l fix it

i cannot receive incoming call

I have a Galaxy Note S20 Ultra. Since I got this phone, I couldn't receive any incoming calls or messages. I thought there was something wrong with my phone. My phone broke, so I bought the same model, and I still have the same problem. I tried anoth...

Beware purchasing add-ons from public mobile

Purchased the US data add-on from public mobile and it did not work.They claim it takes 30 days to get a refund.. which the best they can do. lolDO NOT BUY add-on's from this rip off company.

Service not working

Helloi am writing this because of service issue. I registered the service Nov 18 and i just found out i cannot get any phone calls and texts from friends and coworkers who use different company(like fido and rogers) phone service. I can only get phon...

My girlfriend has problems with her phone after transfering her number to Public Mobile

I recently switched my girlfriend account from Fido to PublicMobile and all the porting steps went ok and i replied Yes to the last message from her carrier asking if shes allowing the number to be transfered to her eSim. However since she did activa...

How to change a subscription to 34$ for 30gb?

Wall phone

My folks have a old-fashioned corded wall phone that runs through a ZTE box, which has a SIM card in it, currently with Rogers. Will this box work with Public Mobile? If yes, anything I should know before switching them to PM? And how to switch over ...

5g

i did the black Friday deal 5 g 20 gigs for 34 dollars . my renewal was Friday its now Monday and i am only getting speeds of 18 magabites download . i did reboot plus airplane mode i have a Samsung s22 5g any suggestions would help thanks

Payment Cycle and $39/50GB Plan Upgrade Clarification

Hi guys, I just saw that Public is offering a $39 plan for 50GB of data at 4G promotion. I'm currently on the $25 plan.However, my payment cycle just started today, and I made a payment. If I decide to switch from the $25 plan to the $39 plan before ...

other

hello good evening this is peter and l am just wondering if l am able to transfer my esim card from one phone to another phone and keeping my same phone number and plan

Porting Koodo number

Need help porting Koodo prepaid number.

Can’t fully access

Hi. I have registered my phone and linked with my email address. But still, whenever it needs to confirm my full access, can’t receive any 6-digit code.Moreover , can’t register the payment option either.Thanks

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disable voicemail

How the heck do you disable voicemail?

New account with eSim ported number from Fido. Calls and Data work but not SMS/Text

I just purchased an eSim online with credit card and requested to port my Fido number. I did not have access to the old phone/SIM card but the number seems to have ported (when I make calls I can see the call ID is the correct number ported from Fid...

porting issue

Hi my old service provider is CITYFONE (zoomer wireless) using my old cellphone. I got a new cellphone and i recently signed up with public mobile and requested to port the number over . everything seems to work okay and when i log in the public mobi...

Resolved! No response from CS_Agent

So what am I supposed to do if I sent a message to CS_Agent and haven’t gotten any response? I messaged CS_Agent over a week ago, zero reply…. Nothing… it’s been 8 days. Is there anything further I can do? How else do I get support?The issue was that...

Can't activate plan over the phone

My friend has loaded money on his account and it won't reactivate his plan. When Walmart set up his account they entered his email incorrectly and he can't access his account online. Is there a way to change his email and is there a way that his phon...

Resolved! Increase prices for add-ons

Why has 1GB of extra data gone from $15 to now $40 and expires in 30 days?

Resolved! Customer Service: The app tells me to contact customer service but can't get any help.

HELP! I'm trying to set up a new service with Public. I entered my SIM and followed the steps but something went wrong. The app tells me to contact customer service, but when I try to, both the app and my laptop login keep sending me in a circle. AND...

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