03-09-2024
06:49 PM
- last edited on
03-09-2024
09:02 PM
by
computergeek541
Any way someone can send me a number to call for Porting issue. I did everything right including reseting phone. It's been over 5 hrs now. Data works on my phone when turning off wifi, but still no way for me to make/receive calls as Fido has already deactivated my line. Switching from eSIM to eSIM.
Cheers
Solved! Go to Solution.
03-09-2024 09:52 PM
So after about 2.5 hrs on the phone and trying to get resolve thru the CS agents, I have figured it out on my own.
Not exactly sure what the issue was, but I did a complete wipe of the phone (iOS) including deleting the eSIM. Purchased a new eSIM that cost me $5.65 on the app (as you can't reuse it), went through the process and everything works now as it should.
03-09-2024 08:24 PM
So it seems I can make and receive calls, data is working. But I am showing "NO SIM" and I get no bars. When I go to iMessage it only gives email addresses as an option .
Even when i go into the Celluar profile (iOS) and click public mobile, there is NO phone number that shows up.
03-09-2024 07:13 PM
I will send you a private message to Telus porting team number. Not sure if it is exclusively a porting issue. Your account might not have been set up properly. Then you will need customer service agent help.
03-09-2024 07:12 PM
Yes looks like I can call out. But cannot receive calls. As well it has no number in the Cell profile, and it says "NO SIM"
03-09-2024 07:10 PM
Yes, signed up right from the app.
03-09-2024 06:59 PM - edited 03-09-2024 06:59 PM
And you did this by downloading the public mobile app and purchasing a new esim?
If so use the chat at the bottom right hand corner to submit your request.
03-09-2024 06:57 PM
I have done all of the above.
03-09-2024 06:56 PM
You can try the chat (faster response) to get an agent or private message them with the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-09-2024 06:54 PM
If your other line is no longer valid, it should be complete. Check esim settings. See if it's there and disable the old esim and turn on public mobile esmim and set to primary.
03-09-2024 06:54 PM
Yes, have done both multiple times.
03-09-2024 06:53 PM
Are you able to text out? or call out? With a stuck port, you should be able to send text and have outgoing calling. Just unable to receive call and texts.
Did you respond to port request text from Fido?
03-09-2024 06:53 PM
Have you tried rebooting phone or resetting network settings?