03-09-2024
03:53 PM
- last edited on
03-09-2024
04:04 PM
by
computergeek541
I think it is because I entered an IMEI number instead of my Koodo account number, but my subscription will not compete, I can log in, and then get instantly sent to an error page with a link to support chat, no way to change my information, please help!
04-28-2024 12:01 AM - edited 04-28-2024 12:01 AM
HI @joejoepop
you got trouble with the account porting step during Subscription?
are you porting from Koodo Prepaid or Postpaid? If you have a Koodo Prepaid account, you need to get a new phone number first, then request porting with PM support AFTER the activation is completed