I'm trapped between login and a not working screen, please help

[joejoepop]

I think it is because I entered an IMEI number instead of my Koodo account number, but my subscription will not compete, I can log in, and then get instantly sent to an error page with a link to support chat, no way to change my information, please help!

[softech]

HI @joejoepop 

you got trouble with the account porting step during Subscription?

are you porting from Koodo Prepaid or Postpaid?  If you have a Koodo Prepaid account, you need to get a new phone number first, then request porting with PM support AFTER the activation is completed