Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I received an error message during my sign up. Payment was processed but the activation could not be completed. How should I proceed to fix this?
My father in law does not have access to the internet. He has a simple phone plan and has been using payment vouchers from local gas station. He bought one at Esso and when he tried through 611, it had asked to go online. I just created this profi...
Have a pixel 7 and the sim card will not recognize. Tried a few different sim cards and this phone won't recognize any of them. Does public mobile offer esim? States it does but cannot find the option for the life of me anywhere in the app or website...
help! I can't get a message from an agent I know my sign in but it's like my phone number is disconnected from me email and I keep cycling through the sign I and it won't let me connect to an agent
Sim is the original one, started with a 3G plan, upgraded to 4G plan, stilll works perfectly. However, just upgraded to 5G (Canada/USA deal). Will this sim still work with the 5G plan?
I had problems last payment. Payment was accepted but I was getting no phone use. Some one suggested that I take sim card out of phone and then put back in. That fixed the problem. This month same thing happened. So I took out SIM card and put back i...
I have just purchased the special $34 - 50GB within Canada and the US data plan. Does anyone know what will happen when I cross in the US...will I get a notification, do I have to do anything or will my phone just keep on working as if I was at home?...
Hello Everyone,I saw the $34 for 50GB Can/USA Plan. I see that the promotion plan expires on March 4 2024. When I changed plans, I said to switch on renewal date and that isn't until March 23 2024 give er take a day. Will this plan still be honored o...
The email I used to sign up a year ago is no longer active. Without it, I cannot make any changes to my account. I tried cs_account repeatedly for 4 days and no response. How do I make changes to my account?
Hi,my daugther is locked out of her account completely. Waiting for hours or even days did NOT work.I tried to get to an agent to solve this, but no way.Hopefully, someone here in that forum can point me to a solution.
hi, very excited to find this new offer, so I am using $34 woth 40G from last years offer. I guess I should switch to above because it is better, any downside of it possible? thanks
I am writing fro my friend's account. I switched to PM four hours ago and asked to port my number. Now I can send and receive text messages, can do calls from my ported number, but I can't receive incoming calss. I also can't login to my PM account b...
I just paid for Public Mobile and my payment was accepted. I received a message after going through all the prompts saying that due to technical difficulties account not activated. I still cannot use my phone. What do I do?
If I switch to new plan just offered to us will my loyalty, auto pay & friends dollars I have accumulated be applied.? It says in $34 us/cda plan that $1.70 points per month.?
Transferring phone number from Telus to Public Mobile.Telus has already confirmed the transfer yesterday and sent email saying number has been transferred and account will be closed, so old SIM card no longer works.Public Mobile sent welcome email wi...
Why a I seeing so many calls to 1(902)580-4001 in my usage list? I don’t know that number and never knowingly called it. Yet it’s showing up many many times in my usage history.
Have convinced a friend to move (from Koodo) to PM for the $34/50GB Canada+US plan, but they don't have a SIM. They can either buy one from Amazon.ca for $5, or they can wait for me to mail them one. I don't think they're in a rush to use the new pla...
Hi, Recently set up a phone number on an older Samsung flip phone, probably from around 2015. It has a public sim installed and number has been brought from Bell, however I can only receive calls from phones on the public mobile network - no others (...
Trying to confirm if I have to turn on roaming or not to use my phone freely while in the US. Is roaming just for data? People in Canada can still call my phone number while I’m in the US and I can make calls back to Canada all for free?
Activated new SIM on Mar.01,2024. But system is showing wrong activation date and locked phone and asking for renewing subscription. Since phone is locked can’t make calls o
Hello, I tried to activate my new subscription and transfer my number from Koodo but I got the "Activation not completed" screen on the app. After contacting support they told me to reinstall the app which I did but I still get the activation not com...
When trying to log in it asks to enter six digit code sent to my phone through text but i never get the code. Sms is enabled and i get other texts but not for the code
February 28 $124.30 taken for the following 3 months from my visa. March 2nd I changed plan to Canada & US for $34 plus tax and paid eight my visa. I am guessing there’s a credit but I did not get any notice about thatAndrew
