Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I wonder if anyone else is experiencing this. It is the first time that I have ever been dissatisfied with Public Mobile and or Telus.My data used to work perfect when I was visiting my father in rural area. Rain or shine. Snow or fog. I have been he...
I'm not sure how to make a ticket to reverse the add on mix up? I'm new here
I am new to public mobile and looking for some information.When I sign in, it says my account is active. But, for some strange reason Ican not call out or receive calls and it says on my phone that I don't have a simcard. Do I have to activate my SIM...
Hello, I am trying to Activate a New Sim after Losing my Previous Sim Card. I have bought the new sim card but cant get instructions to complete the activation and I want to keep ,my previous number, anybody with ideas is so much appreciated
I've forgotten my password, and tried to reset it, but when asking for a new password it gives an error."There was an error resetting your password. Please try again later"I've tried several different passwords, and all the check marks are green, but...
I changed my plan to 4G but on my phone it still shows 3G and it’s been a couple months now will it change to 4G?
Phone will not let me sign in without a PUK number? HELP
I got a new plan from Koodo, but I could not transfer my number at the store because their system was down. They gave me a temporary number and told me to call Koodo later and transfer my number from public mobile. My plan with Public mobile is paid ...
Hi, I want to ask about my old sim-card first. I used Public Mobile with this sim card and stopped using the plan because of going back to my home country.Now, I want to use my old sim-card. Can my sim card be used again? Second one is My account was...
Can not switch plans and Simon is no help
Hello, has anyone ever gone to Seattle and had their PM phone working seamlessly without a US add on? Below is the text from the Victoria to Seattle Fast ferry site. I am wondering if PM will work in Seattle because it is so close to the Canadian bor...
Is there still a $10. Plan?when did it disappear in my account??k
How do I message a mentor from the community
I am not able to reset my password either, when I enter my email it says the code is sent to reset the password, but no email ever comes. Please help
I can log in to the community, but when asked here when trying to create a ticket it says error!! frustrating as i changed my plan and it didnt take effect, even though i was charged, it shows my old plan when logging in
I've been a Virgin Plus member for over a decade, and they clearly think they can soak me. I'm pure profit for them and yet they refuse to negotiate with me to provide a competitive plan. For those that jumped from Virgin Plus, what was the experienc...
I can’t reactivate my account on line or through 611. Keeps saying “ooops there was a problem” credit card is all good
Lost my phone. I purchased a new one and a new sim but can't seem to activate the new sim on my account
I don't remember my account number can you please give it to me here is my number xxxxxxxxxxxxxxxxxx
I changed my plan to the 20GB/$35 for 15 months plan. I’m on auto pay and was charged over $55 on my card.I chose to start the new plan on the next cycle date so not to incur any extra charges. I was expecting to pay $35 plus taxes. So, will my next ...
Hi,I already have several accounts with PM and I want to add another one. I followed all steps for a new activation using the same CC used for my other accounts however at the end I got the message: "We were not able to process your payment. Make sur...
I didn't receive the holiday text message for the $0 500 International Minutes and 2GB data gift. I may have opted out of text communications at some point. Does anyone know if there is anyway to still receive this offer before Jan 1? TIA!
Hi, I set up an account for one of my kids but I don't remember the e-mail address that I used to set up the account. I have the phone and can reset the password but I don't know how to reset/retrieve the email address. Thanks.
My registered card number has been cancelled when the card was lost. How do I register a new card?
Hello, I can’t remember my login email to renew my plan.I know my public mobile number associated with it. could someone help me. thanks
I have been trying to submit a help ticket to find out what email account I used to set up this account (long story…) but I can’t submit a ticket unless I have the account information. I’m going in massive circles here. I don’t know the account numb...
I am trying to return the iPhone XR I just bought for my wife for ChristmasShe absolutely Hates it ! , she wants an AndroidWhen I use Simon to make a Ticket Suddenly my community sign in Fails Wrong User Name or Password, NO ! I write it down Verbati...
I signed up online for Public Mobile, ordered, received, installed my SIM on a gently used LG phone donated by a friend. Called the phone and it worked. BUT there is no menu of any kind appearing when I turn on the phone, which had been reset to fact...
Hi everyone - I signed up for PM yesterday, specifically the $45/20GB plan which includes 12 months of "3x Points Back" ($6.75/month). However I logged into my account this morning and I only see the regular points have been applied: Should this not...
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