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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Trying to verify account on new phone but not receiving text

I have my SIM installed, can make calls, send texts. But I can’t sign into my account on the phone because I don’t receive the text from Eversafe. I click resend code but nothing. It doesn’t give the chance to ask for email instead.

Resolved! Cannot Activate Public Mobile Service

When I log into my account I get this notofication:We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent to your phone number. We will need you t...

Activation issue

I signed up for the $40 + $0 esim plan which went through on my credit card but could not get esim. Was told to contact customer service for a refund because my phone was not compatible for an esim…I cannot log a ticket as the account was not activat...

Cant log in with email address and password

Cant log in with email address and password.I am sure the email and password are correct

Canada/US 40 Gig 5 G 50 a month

Hi why am I paying the same price for 4 g?I am unable to even view the plan features I have at present in the app or the 5 g plan for the same price?

Resolved! My plan

Is there a cheaper plan than the one I have now? 8Gigs of data and unlimited phone,etc for 50$

Refund for my purchase.

I was gifted a subscription/plan and was unaware that my phone was not eSIM compatible with this service. I have a normal SIM card now and would like to activate it ASAP, but it is giving me issues in the app which also suggested to contact support f...

Forgot Email

Hello @CS_Agent , I need some assistance on a public mobile account. I cannot find the email that was used to create one of the public mobile accounts that I have created. I need to suspend services on the account, but I am unable to sign in to get...

Phone cuts out inside house

I and my wife are on a 3G plan. Our phones cut out when inside our house with a metal roof. Would changing to 5G help?

Calculating points rewards on a 90 day plan

Hi, how do I calculate my points rewards when I'm on a 90 day plan?I had a 10% points bonus promo that started last year on Nov 2022, and it'll expire in a year I believe (so Nov 2023). I want to max out the 10% points promo before I start redeeming ...

Resolved! Not satisfied with public mobile

Since joining public mobile, first was the talk issue and now is my data not working, I’ve been a customer for 1 month and seriously considering switching to another network

how to activate a sim card

Help!I have purchased a sim card, but can't activate.

Lost Sim card so can't login to self serve account

My dad lost his sim card so he can't login with 2fa since he can't receive SMS.I already have a sim card for him so he just need an access to his My Account to set up new sim.

Resolved! Canada-US $65 plan

Hello, Community!Recently, I purchased a $180/90 days 150GB Canada-US subscription, and now this plan seems to have been updated to $165/90 days with 180GB. Do I have to manually change the subscription at the end of my 90 days?Also, I am wondering w...

unable to download e sim

I have been unable to download my e sim. I cannot log in to my account because I have no service so cannot get the verification code that Public is sending to my cell number.

iPhone 14 incompatible

@CS_Agent I purchased and paid for a 45 dollar esim but it says my iPhone 14 is incompatible for some reason. How do I get a refund or an actual sim asap?

Request for help on blacklisting a lost phone IMEI

Hi,My wife's phone was lost on July 1st, 2023. We claimed the loss to be covered by our insurance. However, the insurance company asked us to put the IMEI number of the lost phone on the blacklist as a requirement to process our claim.As my wife's se...

@CS_Agent Help

@CS_Agent Hello, I am requiring help to cancel an existing account. I moved out of Canada and no longer have access to my cell phone. I can't log into my account nor cancel yet I keep getting billed. I was told to PM @CS_Agent but I have no idea how...

Back button

I’m trying to activate a phone and hit the wrong button (esim) that my phone cannot do. I ordered a SIM card but the app or website will NOT let me back to change it…what do I do?

Continue my activation

I have an account, I purchased a SIM card and plan yesterday, was charged on my visa. I am now ready to finish my activation. however, I am unable to get back into my account. I have tried all the suggestions in the community chat. Clear cache, used ...

CS_Agent

I have a few things I would like to get done to my account Can you help me as I have been sitting at this computer for two hours with another agent and have nothing done!!!

15 days 5G promo not applied

HiI am a new PM customer and signed up for a $40 30GB 5G plan yesterday but I did not receive 15 days of 5G free. I was billed right away. Can someone help?

Referal code

I have referred 4 people but I only get 2 $. Why? These are the numbers I didn't receive reward:-7314-8321

subscription

Trying to resume activation but system boots me back to the login screen. Then when i put my email and password in the system says that the email and password do not match.

eSIM not working.

I purchase an eSIM on my account (I’m leaving for Europe Saturday). Received email confirmation of purchase with the new eSIM ID number and that it was activated. When I try to text now all texts fail to deliver and it get a message that my eSIM is n...

Resolved! Network in PM

Hey, I hope everyone is doing great.I had a curiosity or another question in which I want to ask like - do you face network issues in your home as well, because I got the SIM card last week on Saturday and since then if I'm outside, then the network ...

Try to contact customer service agent

Regarding stopping credit payment and getting my refund

receiving 6 digit code on the phone

My wife also has a public mobile account. She tried to sign in to her account today and it said her device was not recognized. they said they would send a 6 digit number to her phone to confirm the device. the code would never reach her phone

Re: Verification codes

I have the same issue! I’ve been using my new Public Mobile SIM card for 7 days now, I’m still not getting any verification code when trying to login to the Public Mobile app, I am also not getting group texts. What do you recommend?

See "Your services are on hold due to the expiration" but paying doesn't work.=

I see "Your services are on hold due to the expiration", but when I pay, it displays a successful message. Then once back on the overview, I notice that no payment is applied and message "Your services are on hold due to the expiration" is still ther...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Trying to verify account on new phone but not receiving text

Resolved! Cannot Activate Public Mobile Service

Activation issue

Cant log in with email address and password

Canada/US 40 Gig 5 G 50 a month

Resolved! My plan

Refund for my purchase.

Forgot Email

Phone cuts out inside house

Calculating points rewards on a 90 day plan

Resolved! Not satisfied with public mobile

how to activate a sim card

Lost Sim card so can't login to self serve account

Resolved! Canada-US $65 plan

unable to download e sim

iPhone 14 incompatible

Request for help on blacklisting a lost phone IMEI

@CS_Agent Help

Back button

Continue my activation

CS_Agent

15 days 5G promo not applied

Referal code

subscription

eSIM not working.

Resolved! Network in PM

Try to contact customer service agent

receiving 6 digit code on the phone

Re: Verification codes

See "Your services are on hold due to the expiration" but paying doesn't work.=

subscription

Sim Lock

stop credit card withdrawals and close account

Use available funds to renew subscription

Travelling to US on a Canada-wide plan