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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54712 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62532 Views
  • 186 replies
  • 32 Bravos

Resolved! 5G service unreliable in upper Edgemont area of North Vancouver

Anyone else in this area find 5G doesn't work well here?  3G works fine fortunately, but 5G flaky and phone callers cannot hear what I say.  It looks like the 5G equipment is less powerful than the 3G equipment.I'm using an iPhone 13 max.

IanB2 by • Great Neighbour / Super Voisin
  • 1012 Views
  • 5 replies
  • 0 Bravos

Unsubscribing issues

I bought a phone with Telus back in June and within that period public mobile must have made my payments automatic. I haven’t been using public since and has charged me for every month how do I get a refund?

Kodav by • Great Neighbour / Super Voisin
  • 531 Views
  • 3 replies
  • 0 Bravos

HELP. My new 60 GB plan does not work. I changed it Sept 17.

Please HELP. I'm out of Data. There was a special and I changed my plan to 20GB a month recently and it did not go through. it still left me on my old 12 GB plan HELP. How do I resolve this. There is no way to contact anyone and the chatbot is drivin...

Gabster2023 by • Good Citizen / Bon Citoyen
  • 1270 Views
  • 7 replies
  • 0 Bravos

Data usage

My data usage has been used up prior to the next cycle. This has never happened before and its only started happening over the past 2 months.  I am on WIFI 95% of every day (Most days I am connected to WIFI all day). I have checked my settings. 'Back...

kerilogan991 by • Great Neighbour / Super Voisin
  • 582 Views
  • 3 replies
  • 2 Bravos

eSIM to Sim switch

I got an eSIM plan, but my phone doesn’t support eSIM. I want to switch from eSIM to physical sim, the virtual assistant is useless as I still have not activated my account (can’t as I don’t have eSIM supported device). I think someone needs to conne...

Mohsen1981 by • Great Neighbour / Super Voisin
  • 620 Views
  • 3 replies
  • 1 Bravos

Payment failed

Hello I am trying to set up a payment, but it keeps being declined, there are no holds on my card and I have ample credit available. 

Johanna3 by • Great Neighbour / Super Voisin
  • 662 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot make or receive calls

@CS_Agent I paid for US Roaming but am unable to make or receive calls. I’m in the States right now completely without phone service despite paying for the 15-day roaming package. Please help! Thank you!!

ErikaEToth by • Good Citizen / Bon Citoyen
  • 1501 Views
  • 8 replies
  • 0 Bravos

payments

Hi why cant I process my payment for my renewal? I need my phone to be working. 

ggampieris11 by • Great Neighbour / Super Voisin
  • 281 Views
  • 1 replies
  • 0 Bravos

Resolved! 15 days 5G promo

HelloCan I use the free 15 days 5G promo if I already have an active 3G plan?

Rihanna by • Great Neighbour / Super Voisin
  • 564 Views
  • 2 replies
  • 0 Bravos

How to transfer physical sim to esim?

Hello,I purchased an iPhone 15 which is compatible only with esim. I currently have an iPhone 11. I would like to transfer the physical sim card into an eSim. It is important to me to keep the same phone number and the same plan. I downloaded the app...

ldevo012 by • Great Neighbour / Super Voisin
  • 5142 Views
  • 4 replies
  • 0 Bravos

Not supporting non-Canadian icloud accounts

Having heard good reviews about community mobile I opened an account with them only to learn that I am not able to install the app on my iPhone registered in Norway. I am thus not able to complete the sim registration. I learned this after paying for...

cmalmquist by • Good Citizen / Bon Citoyen
  • 1580 Views
  • 12 replies
  • 0 Bravos

Resolved! Update Credit card

Hello, I lost my credit card and I forgot to update in PM account. Today my phone number is out of service. But I am not able to login. It looks like the system is down. How can I update it ?

Gus0712 by • Great Neighbour / Super Voisin
  • 1879 Views
  • 7 replies
  • 0 Bravos

Lost PHYSICAL SIM Card

Hello,Instead of buying a new physical sim card. Is it possible for me to use the old sim card number. I do not know what the number is. What are my options. I would like to de-activate so no-one can use my SIM CARD.Please let me know. My email addre...

Shadowfax_1 by • Good Citizen / Bon Citoyen
  • 708 Views
  • 3 replies
  • 0 Bravos

Account page down?

When I enter my password to sign in it loads a "We’re sorry, but this page is currently unavailable. Please check back again soon. " Is this scheduled maintenance? 

Chn by • Great Neighbour / Super Voisin
  • 1104 Views
  • 6 replies
  • 0 Bravos

Service not working

@CS_Agent Hello my network is not working (data or voice) at all since this morning, I tried to restart my device multiple times, also tried your guide with the chat bot (reset network settings etc). Still not working. Is there a problem with your ne...

Mathie by • Great Neighbour / Super Voisin
  • 640 Views
  • 4 replies
  • 1 Bravos

Frustrated

I wish I could talk to a real person. This AI Chatbot crap is so frustrating. Anyone know a number to call to get an answer to my issues? 

not_happy2021 by • Great Neighbour / Super Voisin
  • 781 Views
  • 6 replies
  • 0 Bravos

@CS_Agent

Hi,I just subscribed to Public Mobile and have been charged twice.How do I get the second charge canceled?Rita 

Rita111 by • Great Neighbour / Super Voisin
  • 474 Views
  • 2 replies
  • 0 Bravos

Account

Public Mobile down, I can't make a payment. Any 

cptskinboat01 by • Great Neighbour / Super Voisin
  • 871 Views
  • 7 replies
  • 0 Bravos

Reward by referring a member

HiI was referred by another public mobile member, it's been a month but both of us did not any credit for credit, wondering what happens?ThanksTony

Tony000 by • Great Neighbour / Super Voisin
  • 688 Views
  • 5 replies
  • 0 Bravos

Account

Trying to make a payment. Subscription on hold.  ?  Any info?, 

cptskinboat01 by • Great Neighbour / Super Voisin
  • 730 Views
  • 5 replies
  • 0 Bravos

Trying to make payment to my account

I’m trying to make a payment to my account to get my services back on, but I keep getting an error even when I dial *611 I get an error when making a payment as well anyone else?

Taraboschma1 by • Great Neighbour / Super Voisin
  • 451 Views
  • 2 replies
  • 0 Bravos

Can’t add my new bank card

I have difficulty adding my new bank card to my account although I have my login information but when I login I can’t find any option to add my new bank  card 

Muhib by • Great Neighbour / Super Voisin
  • 909 Views
  • 6 replies
  • 0 Bravos
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