Signed up, plan is working for months, but now login attempt says I need to finish activation.

[Bethforever]

Basically got a phone plan, it's been working for months, but now I need to login to my account and it's demanding I "finish activation" using a sim card. My sim card already works with my plan - but there was a billing error I need to go pay off as my phone is now shut down - but I can't get into the Portal because I need to activate with a SIM. I hope you can see the loop I'm in.

Do I need to make a new account or is there a way to re-associate my pin with my account? Thanks.

[softech]

@Bethforever 

the error you got when you login was because the current EverSafe login has not  properly link your My Account yet.   You will need support to manually link them back.  

please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

To get your service back quicker, if you know the 4 digits account pin, try to call *611 and make a manual payment that way