Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Why a I seeing so many calls to 1(902)580-4001 in my usage list? I don’t know that number and never knowingly called it. Yet it’s showing up many many times in my usage history.
Have convinced a friend to move (from Koodo) to PM for the $34/50GB Canada+US plan, but they don't have a SIM. They can either buy one from Amazon.ca for $5, or they can wait for me to mail them one. I don't think they're in a rush to use the new pla...
Hi, Recently set up a phone number on an older Samsung flip phone, probably from around 2015. It has a public sim installed and number has been brought from Bell, however I can only receive calls from phones on the public mobile network - no others (...
Trying to confirm if I have to turn on roaming or not to use my phone freely while in the US. Is roaming just for data? People in Canada can still call my phone number while I’m in the US and I can make calls back to Canada all for free?
Activated new SIM on Mar.01,2024. But system is showing wrong activation date and locked phone and asking for renewing subscription. Since phone is locked can’t make calls o
Hello, I tried to activate my new subscription and transfer my number from Koodo but I got the "Activation not completed" screen on the app. After contacting support they told me to reinstall the app which I did but I still get the activation not com...
When trying to log in it asks to enter six digit code sent to my phone through text but i never get the code. Sms is enabled and i get other texts but not for the code
February 28 $124.30 taken for the following 3 months from my visa. March 2nd I changed plan to Canada & US for $34 plus tax and paid eight my visa. I am guessing there’s a credit but I did not get any notice about thatAndrew
Hello. I've noticed that the options for purchasing a phone outright are limited. I don't want a iPhone and have had bad experience with Samsung. I’m please with my LG phone but now that company is owned by Motorola. Purchasing on Amazon.ca is an opt...
I just switched to Public Mobile on my Pixel 7 Pro and RCS chat isn’t working anymore. When I turn on RCS chat in Messages it states “Setting up…” in the status field and the next line reads “Trying to verify your phone number…”. It has been like thi...
Re-entered my payment information multiple times. Now I've preloaded an amount. Service drops off within 24hrs of loggin in and re-entering payment. Phone and SIM are set-up correctly. It says Public Mobile (temporarily unavailable). Getting really t...
I am unhappy with my personalized custom Apple iOS Live Voicemail greeting and would like to reset back to the default standard Apple greeting. I tried to select the default but the save selection on the top right corner is grayed out and I’m unable ...
For the $34 for 50gb plan, is unlimited data included after the 50gb limit is reached? I don't see any language specifically in the fine print about unlimited data for this plan but want to double check before switching.
For some time PM roaming partner T-Mobile has been announcing April 2 2024 for the final shutdown of their 2G network but recently this has changed to an as yet undetermined date although they are still gradually continuing to dismantle it. So this ...
I went to check my bank account and it is showing that I am being charged for this month twice for the same amount. It does not make any sense as I am set up for automatic payments every month.Can someone suggest what to do.Thank you.
Transferring my number from Fido via eSIM and got a text message saying I have entered the incorrect ESN/MEID. I have my Fido account number to provide as an alternative, but don’t know where I can contact them (they said they would call shortly but ...
Hello,this is my 3rd line I’ve brought over to public, the first 2 were during the Black Friday sale. those went fine, but this one even though I responded immediately to Roger’s regarding my transfer, I received an error when trying to activate my e...
Looking for assistance in porting phone number - old account closed but number hasn't come over and can't receive calls now.Also, got a warning that esim wasn't setup, but plan appears active in app. Help?!
Should I use my phone app or my Messages app to set up call forwarding? I am just setting it up for TextNow when I need to use VoIP services when I have no service on my phone and need to receive a call.The information that the ChatBot says is the sa...
A friend forwarded their PM phone to another Canadian # before they went on vacation back in January. Tested it and it worked. Now when someone calls them, they just get a recorded message:"1B1 The client you're trying to reach is not available at th...
