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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! Trying to switch from Fido to Public and having issues

My number apparently doesn't work and there's no option to transfer my account. When I try to create an account it says my email is invalid. If its this difficult or my number doesn't work ill just go to koodo . Please help. Do I need to purchase a s...

AdamL by Great Neighbour / Super Voisin
  • 490 Views
  • 9 replies
  • 0 Bravos

Resolved! Changing province

Hi I have been using public mobile with 6 first numbers 506 230...... in newbrunswick. Now when I'm calling to toronto it says that long distance charges are applied . I am going to toronto to live there I was wondering this plan that I have been usi...

Maryami by Great Neighbour / Super Voisin
  • 406 Views
  • 5 replies
  • 0 Bravos

Resolved! voicemail

how do i retrieve a voicemail that was automatically deleted after 10 days

Randy1234 by Great Neighbour / Super Voisin
  • 345 Views
  • 4 replies
  • 0 Bravos

My phone does not ring

I can make calls but cannot receive. It is not on do not disturb, the reception is good, what can be wrong?

nicoldans by Good Citizen / Bon Citoyen
  • 603 Views
  • 16 replies
  • 0 Bravos

Resolved! Website Error - No compatibility list showing

Compatibility list not working. https://www.publicmobile.ca/en/on/get-started Tried yesterday and today using several website browsers, Chrome, Edge, Brave, and Firefox.Also refreshed screen with circle arrow and F5 for my PC.I was thinking of switch...

TallStan by Great Neighbour / Super Voisin
  • 456 Views
  • 7 replies
  • 0 Bravos

Payment

I have enough funds in my account to renew my plan but it’s saying I don’t 

ShandiS2021 by Great Neighbour / Super Voisin
  • 203 Views
  • 4 replies
  • 0 Bravos

Resolved! Us roaming

Added US roaming to my account on 21 May, $8 was deducted from my account.  When I arrived in the US on 24 May, phone showed T-mobile, but any attempts to make a call resulted in a  message that I didn’t have US roaming on my account.  Did I miss som...

Billr by Great Neighbour / Super Voisin
  • 390 Views
  • 8 replies
  • 0 Bravos

Resolved! 6mo 2GB Bonus

Re 6mo 2GB Bonus (new customers only}  That's all well and fine for new customers joining PM. But me, a 3 year member, without Wi-Fi at home (til next week thank God) has spent $90 on extra data in the last 2 weeks with still two weeks to go In my mo...

messenabout by Model Citizen / Citoyen Modèle
  • 954 Views
  • 22 replies
  • 0 Bravos

Big problem

I just paid for my account yesterday. The payment was due for today but I paid yesterday so that I don’t forget to pay, but right now my account don’t work. I can’t talk, I don’t have data, I can’t send sms. But I paid 35$ and 30$ add-on. I need a re...

firdaws by Good Citizen / Bon Citoyen
  • 453 Views
  • 14 replies
  • 0 Bravos

SMS not receiving

I am not receiving sms on my public mobile phone number. When i sending sms its showing sms sent but the recipient not receiving it . It was all working good in the past . since last 3 days i am experiencing this .Please help me.

manjuwils by Good Citizen / Bon Citoyen
  • 503 Views
  • 12 replies
  • 0 Bravos

Resolved! USA Roaming

I bought USA DATA roaming ($20 for 10 days/1GB), but it cannot connect to the data for most of time when I was in USA. Can I get Credit back?

Gzhao3 by Great Neighbour / Super Voisin
  • 415 Views
  • 8 replies
  • 0 Bravos

Resolved! My iphone 5 stopped getting Cell Service

Hi, I can no longer get cell service with my iphone 5.  I also recently got a new credit card. I'm not sure if its because my phone is too old or my credit card has changed.  It says I'm paid up until June 15th so I'm assuming it isn't my card.  Is i...

elainebajpai by Good Citizen / Bon Citoyen
  • 692 Views
  • 19 replies
  • 0 Bravos

Resolved! Refer a friend: $25 discount not applied

I hear that there is a limited time promotion where I could receive a "$5 credit every 30 days for up to 5 months as long as me and my friend stays with PM" until June 6th 2022.  My friend used my code on May 19th and activated their sim card. They g...

TH_Bui by Good Citizen / Bon Citoyen
  • 323 Views
  • 3 replies
  • 0 Bravos

Resolved! Overused minutes

I have the standard $15/mo plan which gives me 100 outgoing minutes per month. If I were to go over the allotted minutes, would Public Mobile charge my account additional fees? 

TH_Bui by Good Citizen / Bon Citoyen
  • 262 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan Expired

Why is my account status displaying "Plan Expired” today. My service is also not working. Things were good yesterday.

Treicpe by Good Citizen / Bon Citoyen
  • 814 Views
  • 21 replies
  • 0 Bravos

Resolved! Receiving Texts

Signed up with Public approximately 6 hours ago.  All seems to be working except the texting and receiving of pictures 

pgaogden by Great Neighbour / Super Voisin
  • 279 Views
  • 4 replies
  • 0 Bravos

SIM card not activated

I've bought a card yesterday and it won't activate. I have a galaxy s7 and other people have said that it works with public mobile in person and on other online forums. I've tried changing the number and still nothing. Any way to fix this or do i nee...

Stormhunter99 by Great Neighbour / Super Voisin
  • 345 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone not working

I ordered a phone on May 12th,2022. It has stopped working. It turns on but can't get into anything as the screen is just black. I know I am in the return/exchange period. How do I go about exchanging for a new phone?

Monkeyjarge by Great Neighbour / Super Voisin
  • 217 Views
  • 2 replies
  • 0 Bravos

Resolved! Activation fails due to Invalid SIM

I bought a new sim card and all attempts to activate have resulted in Invalid SIM error.  I tried clearing the cache, using different browsers, incognito mode, browsers on a different device, waiting till the next day.

beanjavi by Great Neighbour / Super Voisin
  • 303 Views
  • 4 replies
  • 0 Bravos

Resolved! Password not recognized - need to update credit card information

PLEASE HELP...my wife needs to update her credit card information and she cannot get into her account due to password issues.  Her service has suspended because of this...frustrated because to get into community on her account she needs her PASSWORD!...

gpkeeshonds by Great Neighbour / Super Voisin
  • 284 Views
  • 4 replies
  • 0 Bravos

Resolved! Ireland & UK - Not the usual questions (I promise)

Headed to the UK via Dublin. I know my PM phone will not work, will not received texts or calls, will not make them etc etc. I want to know that since it doesn't work, if I use my phone on Wifi, that there's no way I'm going to be charged roaming for...

Resolved! Puk code

I locked my SIM card and it needs puk code, how do I get puk code 

Zuber by Great Neighbour / Super Voisin
  • 231 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out

Can’t access account 

BMG1 by Great Neighbour / Super Voisin
  • 243 Views
  • 3 replies
  • 0 Bravos

Resolved! Can’t login to my account

I bought 2 SIM cards you said you would activate my account you ported a number that I had already been active under public mobile now I have a new number and I still cannot log in with my email

jessedorran by Good Citizen / Bon Citoyen
  • 219 Views
  • 4 replies
  • 0 Bravos

Resolved! No service

I paid for US roam, talk & text and have no service. This is uprightness as I am in the US and cannot use my phone

Penny1953 by Great Neighbour / Super Voisin
  • 258 Views
  • 6 replies
  • 0 Bravos
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