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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12311 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23324 Views
  • 183 replies
  • 25 Bravos

No Data

I have a Samsung A72 and not getting data tried resetting my APN still not working.Rebooted my phone still no data 

Jaxhuego by • Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

Wrong MEID number

I recently switched from Chatr to Public, and when activating I entered the wrong MEID number. My number won’t transfer until that number is corrected. How do correct this? 

Karlslj94 by • Great Neighbour / Super Voisin
  • 214 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing Plans mid way?

My plan has a next renewal date of July 24th, but I kind of want to upgrade from the $15 plan to the $35 plan sooner than that day. Does changing onto the $35 plan now wasting the money spent for the $15 plan?  (is it even possible to change onto the...

Refund

Hello.  I decided to stay with my current service provider. I ordered a sim card and it never got delivered because it said wrong address.  There is no 101A Avenue so that is probably the issue.  I guess it's just 101 avenue.  The sim card came back ...

Resolved! $10 plan

Why did my $10 plan disappeared. Its now $15. Please advice.

Dkai001 by • Great Citizen / Super Citoyen
  • 2498 Views
  • 64 replies
  • 0 Bravos

Resolved! Not Autopay

I want to desactive the Autopay Option

Leti by • Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Resolved! credit card error

Chatbot said to wait for a customer support agent..  So i shall wait.

fortis by • Great Neighbour / Super Voisin
  • 374 Views
  • 4 replies
  • 1 Bravos

Resolved! Login

I have problems login my account big problem 

Dill33451 by • Great Neighbour / Super Voisin
  • 293 Views
  • 4 replies
  • 0 Bravos

Resolved! payments

I need to retrieve a second payment i made by mistake 

fortis by • Great Neighbour / Super Voisin
  • 224 Views
  • 3 replies
  • 0 Bravos

Resolved! No add-ons under US Roaming column on My Add-ons page

I am unable to purchase a new 10-day add-on because the roaming add-ons are not visible on the My Add-ons page. They were, but now they’re not. The other columns are populated with various add-ons. Any ideas?

ben_wb by • Good Citizen / Bon Citoyen
  • 737 Views
  • 15 replies
  • 1 Bravos

Data

I used to have several gigs of data, but some has been removed from my account, why? I need it put back on.

Demers by • Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 0 Bravos

Understanding my charges

I was travelling to the US so I purchased a more inclusive plan with more data, calling and texting until I got there and realized that none of it was valid if I didn't pay for roaming. I bought top-ups so I was charged $22.40 on June 21, but I was a...

bhayanishah by • Great Neighbour / Super Voisin
  • 280 Views
  • 4 replies
  • 0 Bravos

Resolved! No Service

I canceled my TELUS account and activated a Public Mobile account but when I put in the Public sim card I still have no service. What am I doing wrong?

Resolved! update credit card

Does not allow me to update my credit card info

Mom3 by • Good Citizen / Bon Citoyen
  • 1015 Views
  • 18 replies
  • 0 Bravos

Very slow data on S22 ultra phone

I have an s22 ultra and have noticed for quite a few months my data is extremely slow almost to the point it isn't working and had been inconveniencing me quite bit, sometimes I have to try and load pages several times and then it start working and s...

Neil_2900 by • Great Neighbour / Super Voisin
  • 237 Views
  • 3 replies
  • 0 Bravos

Poor Signal in Ottawa

Since the wind storm a month ago, our household and neighbours on Public have had next to no signal in certain Ottawa neighborhoods. All incoming calls go straight to voicemail, and outgoing texts/calls mostly fail. PM signal bar sits a 1 or 'no sign...

CarolineB by • Great Neighbour / Super Voisin
  • 171 Views
  • 2 replies
  • 0 Bravos

Resolved! How do I get mt friend referal after I already set up the account?

HI, I just set up a friend for Public Mobile. I haven't done that for a while and I never used the friend referral code before so I had to skip it. Now my friend is all set up  on Public mobile but now I want to register my code so that we both get t...

TonyE by • Good Citizen / Bon Citoyen
  • 485 Views
  • 6 replies
  • 0 Bravos

Can't update my credit card

I got message from public mobile that my registered credit card is going to expire soon. I tried to update my credit card, there's literately no place to do that. I tried to remove the card and add it back with the new expiration date and CVV, the we...

ctwendy by • Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos

Resolved! roming in US

I have US talk roming and "no service" message I'm in Fairbanks Alaska

Igorreentov by • Good Citizen / Bon Citoyen
  • 737 Views
  • 19 replies
  • 0 Bravos

US roaming

My US roaming is not working. I successfully paid for and added it to my plan. Where do I get the activation code from?

Stefstoch by • Great Neighbour / Super Voisin
  • 240 Views
  • 3 replies
  • 0 Bravos

Resolved! Reversing Payment.

Hello. I just found that my kid played with my phone and added a bunch of minutes that I don't need. I there a way to get the payments reversed?Thanks.

Hunter11 by • Good Citizen / Bon Citoyen
  • 431 Views
  • 9 replies
  • 0 Bravos
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