Community

We tried to process your autopsy renewal, but something went wrong

I received a text saying that Public had an issue with my recurring payment and to call 611. I tried calling 611 twice, but the number never did ring. I logged into my account to check my payment method and it says my account was deactivated August 2...

Card Activation

Enter your credit or visa debit card details.We were not able to process your payment. Make sure all information is correct or try again with a different cardWhat can I do?

Call forwarding services doesn't work

Hello,The call forwarding services doesn't work with my phone,  I tried many ways but still doesn't work

Problem with voice calls and texts perhaps because of VOLTE incompatibility ?

Problem with voice calls and texts perhaps because of VOLTE incompatibility ?My friend referral continuous not being able to make or receive voice calls and also texts. However his PM data works and he now relies on communicating by iMessage. Wonderi...

SIM Card

Ordered a SIM card on March 17/2023 and haven't received. Payment was withdrawn from my banking account.Order number 337105

Service not activated

Apparently porting my phone number from the old service provider to PM failed when I did the porting last night, how can PM send a new transfer request to old service provider?

Not delivered sim card

HiI have order a Sim-Card. But after 3 weeks still I have not received it. what should I do? 

My Funds Being Held Hostage, Account Refused to Reactivate.

I have submitted tickets on the issue over 24 hours ago with no response, hopefully some of the privileged few who are lucky enough to be graced by the Customer Avoidance Agent team's communication can get the message across. Yesterday, I had topped ...

2GB from December never applied?

Hi - I responded to a text to gift me 2BG for free back in December but it has never been applied and no one is getting back to me about it in the inbox. Thanks.

Service not working

Hi i just changed my phone number after that I can’t make a call or messages 

Payment

Help!I would like to switch my plan, and I'm not sure when to do it. My current plan just renewed and I'm scared that if I switch now, that I'll have to pay twice for this month, since I have to pay for this month on my old plan as well as the bill f...

Please my phone is INFINIX HOT 12 PLAY ...and I can't make and receive calls with my phone

I need help to reactivate my account

Hi, I am locked out of the account.  I cannot reset the password since when I click to email me the code I never receive the email.  Also the phone number is not working so I cannot get the reset code from there.  I need to reactivate and to make a p...

Why do I need a US add on to call 289 area code

We have 3 phone numbers and plans with public mobile. They all have 289 area codes ( Oshawa ) Why do we suddenly need US add ons to call each other when nothing has changed and we’re all in the same house in Oshawa Ontario Canada! We’ve never been to...

how to update your email address ?

I'm having great difficulty simply updating my account profile to my new email address.. Any suggestion would be greatly appreciated .  Thank you Sam 

roaming charge

is there any roaming or other charge if I travel within US and HK without buying any Add-Ons? and can I receive text and call even though I don't by any roaming add-ons?Thanks!

Port out from PM

Hello,  talk/text service is not working from last one week due to plan changes, raised this issue already through PM private messages . No solution so far.. Are there any other way to port out my number to another service provider since no text serv...

I paid my account twice this morning said be reactivated in 30min its been 12 hrs still nothing

what is the point of this if there is no support to answer the questions. I paid my account twice this morning said be reactivated in 30min its been 12 hrs still nothing, This is the worst customer service I have ever experienced.  

Credit card charged but account still suspended

My credit card has been charged to purchase monthly balance but account still showing suspended. I have created support ticket but no reply…Any leads? Thanks 

stop autopay

I’ve been overcharged $170+ from switching plans

Tried to switch from $55 plan to $50  got charged 3 times plus add ons ????Over $170 plus in charges on my debit 

How to cancel a plan?

I am trying to cancel my plan and have already moved my number to another provider. I have read the other threads that say to disable auto-pay, however, it is not letting me turn off the "enable" function for Auto-Pay in the Payments page of my accou...

Order cancelation

How can I cancel a SIM order 342825?I do not longer need such order because the service of publicphone does not offer service in Mexico.

Error code 837

I have literally tried for three days straight to get my phone activated on public mobile keeps on saying error code 837 so I go to that Sim bot or whatever you wanna call them and you can’t even get an answer correctly out of it so it tells me to cr...

Can't log in to change my payment method

I have tried both of my emails and tried updating my password but I can't get into my account. I've submitted a ticket and have not heard back and it's been over 24 hours. Does anyone know how else to get an account reset?