[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bill
Where do go to find my bill page
Resolved! Leaving public mobile
Is it possible to keep your number if you decide to leave public mobile. One of my friends was looking at joining public mobile but he was told at a local phone store that if he decided to leace later on he might not be able to keep is number. He is ...
Porting a number from Fido to Public Mobile but with different account names
Hi,I am currently a Public Mobile subscriber but my account is under my husband's name when we opened it. My husband would like to transfer his Fido account to PM but PM does not allow as he has already an existing account (it gives an error "You alr...
New subscription
Waiting to receive SIM card for new subscription. Got the $34 US CANADA plan. I missed fine print when ordering that’s it’s only for Quebec residents. I am from Ontario. How do I cancel the order?
Subscription start date?
Hello, I am new to PB. I have just signed up my account and checked out a limited edition subscription ending in 2 days. If I don't receive my SIM card in time, will I lose my subscription? If not, how long can I wait before I have to assign my si...
New Plan Missing Details
So I signed up for a promotional plan a couple of days ago that's no longer detailed on the website. I set it to switch at plan renewal, and it allowed me to select it just fine. However when I look at the 'Subscription & Add-Ons' section of My Accou...
Resolved! Referral 1 point? Payment Question
Hello,A week ol newbie here. Signed up with PM a week ago and I currently have 1 referral under my belt. And the person I referred has also referred an individual. So my question is - I cannot see my 1 point for referral to be deducted on my next bi...
wont accept my payment
i bought a sim card and you wont accept my payment
Subscription not activated
I tried to activate my new SIM on the public mobile app but it says "Subscription not activated" and it tells me to contact customer support. I've tried to contact online support and it says "Apologies. No agents are currently available. Please try ...
Cannot access the web site
This is weird. My wife and I are both switching to a different plan. I have successfully changed my subscription (with help from the community - thank you) but when my wife attempts to sign in, she gets a message "Unknown Request Failure" and the l...
Resolved! USA Plans
Howdy,I'd just like to verify whether Hawaii is included for voice & data in these US plans...Thanks,FlutteringBy
Cannot login to my account unless I'm on Public Mobile network
Hello,I'm not able to login to my account unless I'm on Public Mobile network, that is if I'm on wifi for example.I have tried from my laptop or on my phone, using the app as well, but I get into an infinite loop where it's trying to authenticate to...
SIM card
Can I use my Koodo SIM card or do I need a new one?
Activating the subscription
I paid for $24.00 plan with 4 GB data on Feb. 21,2024. The charges went through on my credit card and SIM card was mailed to me. When I activated my SIM on Mar.01,2024 the system is not showing that payment. Instead it is asking for reactivating the ...
MMS issues
My wife and I both use public mobile. We have Black view 80 plus android phones.We received emails telling us we would need to update our APN settings For MMS to work.The settings were grayed out and couldn't seem to be edited....so I created a new s...
galaxy S10 Plus
I chose to upgrade to the $34, 50Gb at 5G speed. My phone is Galaxy S10 plus. I know its not 5G phone but will the new plan work on the my phone at 4G speed. I may buy a new 5G ready phone much later.I helped my wife to the same new plan. her phon...
Canada US plan usage problem, only texting will work
Hi. We set our daughter up with canada US 5g plan yesterday, e-sim ,,, but now she crossed border from windsor, Ontario to Detroit Michigan, and had no ability for data, can't send or receive pics and is frustrated with the change from fido to public...
Resolved! Renew now or wait?
My Subscription cycle just started last week. I want to change to a new plan that's much better and cheaper also. Do I receive any credit if I click on "change NOW" or should I click on "Change on Renewal"?
Resolved! Royal Caribbean Cruise Western
Has anyone from Canada purchased the add on for US (15 day $30) talk,text,3 gb data does it work on the cruise ship ?Thanks
Resolved! Reward dollars when I change my subscription
I am attempting to change my subscription from 1GB/3G to 50GB/5G. When the site asks for payment, it asks for $34 but I have rewards, $3 for loyalty and $2 for autopay. Also, it tells me it can't process my payment right now and to try again later. ...
Referral didn't go through
I signed up for my account but I don't think the referral code worked correctly. Can someone please help add the referral?
subscription failed
Trying to setup a new account, and set up fails at final stage. This is on an android device. How do i get this resolved? Thanks
Resolved! New problem, Ordered SIM from Amazon, Won't Arrive Until March 5th
So I ordered the $5 SIM card from Amazon on Feb 29, it was supposed to arrive March 1.March 1 came and went, no SIM card. Checked Amazon to see what's up to find out the new ETA is now March 5. Plan expires March 4.I know I can go to a store and pi...
Sim Card compatibility
I've just upgraded my service to the 34 dollar canada/usa plan, 5G. I know I'll have to upgrade my samsung s9 to a newer phone to have ability to use the 5G network speed capability .My question - Will I also have to upgrade my SIM card to allow oper...
Stuck on step 6 activation not completed
Hi there I've been stuck on step 6 of the app can a customer agent assist? How do I reach a senior agent on this community chat? Ease private message me if anyone can assist thanks
Resolved! Refund
Just saw the new Canada/US monthly plan for $34 per month. I am currently on the Canada/US 90 day plan for $180. I'd like to change to the new deal but my current plan has just renewed on March 1st. If I change my plan today, will I get a refund from...
My email is no longer exist
Hello, my email doesnt exist anymore, and I dont remember the password to my account. How can I change my email to new?
Bought 5G plan that does not work - I need my Sim Card password or PIN to lock it
Hi there 1- I have Samsung 8+ and I switched to the 5 G but it doe s not work and I am unable to switch back whats my options?2- I need my sim car password or PIN number to be able to lock it in case I loose my phone thank you
Resolved! MMS not working on 2 differents android device with 2 differents sim
Hi, we have 2 differents Android device that since a few days refuse to send or receive MMS message, nothing has changed in our settings. The last successfull MMS was last saturday Feb 24 4h36 PM. The first time I noticed the problem was on Feb 28 7h...
$34 50 GB US/CAN Plan and legacy reward system
Hi,I just upgraded my plan 2 weeks ago and migrated to a $34 plan 20 GB and kept the old reward system.I just saw the $34 plan 50 GB data. When I was trying to switch to the plan in the next bill cycle I read on the disclaimer and I am a little confu...
