Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Public Mobile is too complicated and the app is not functional. I want to cancel my order as I am no longer interested in switching to Public Mobile.
Hello, I switched providers earlier today from Bell to Public Mobile. I entered a wrong EMEI # but I had called customer service and they told me that they would straighten it out for me. I waited for about 4 hours but my phone did not work so I deci...
Why did I receive this email while I'm currently not on the points system? Are they switching everyone over?
It just refreshes to the homepage. edited by computergeek541: inappropriate language removed
I bought a second sim card and set up a login with a separate email. I have since received the new sim card, tried to activate it, but I don't know if this new Eversafe login isn't working right, but it sends me on a futile and endless loop. I log ...
Is it normal to see SOS in the connection bar?
stuck in an endless loop of nothing happening. confirm email/password, code sent to phone, cant access notification cuz i cant get into account to add funds to phone, click other, get code sent to email, enter code, goes back to home page without ge...
I subscribed to Public Mobile five days ago. I was told that I need to purchase a sim card so I did that at our local Telus Store. I specifically asked for my number to be ported as I have had it for many years. This morning my phone got connected...
I've gone through endless cycles trying to log into my account (in order find my account number and have the phone number ported) but the closest I have come was to a My Account / Profile page that just said "internal server error" instead of showing...
I have put in my sim card, it is sending me a code to the phone number but I can't receive it as my number is not set up.
Can someone contact me to discuss overcharged on my account please?
Hi, I am in the process of switching my service provider from Bell to Public Mobile. I wish to keep my current phone number. I was asked to enter my IMEI #, I accidentally entered it incorrectly or I had left out one number. I am hoping you can help ...
Place an order yesterday for 40 GB phone plan and SIM card, showing me shipping in 2 day but now showing expect delivery on Oct 31?? I cannot wait until Oct 31, I have no internet to use at all!!! Is there any faster way to get my SIM card? How about...
I've been getting the following error message when trying some outgoing numbers: "6UM1 - The number you have dialled is not in service". I've restarted my phone and reset network settings, etc. but it's still happening.
Hi all! I switched from Bell yesterday and still haven’t been able to connect to the network. I transferred my phone number which I can’t see worked on the Bell side of things. I have an iPhone 14 Pro running ios 16.6.1. Please let me know if I need ...
I just paid my bill I bought my cell off Kijiji second hand I signed up for public mobile and it worked great till this month I woke up and my phone was blacklisted need to know why it wasn't reported lost or stolen
can i still sighn up for 5g plans if my phone is only 4g? i dont expect to get 5g speeds of course.
I have tried to activate my account, you have charged my Visa twice for $56 and $45 please help
So my friend is on the old public rewards system and they'd like to join the community but they don't want to switch to the new rewards. If they sign up for the community will they automatically be switched to the new rewards system?
I’m trying to update credit info on husbands phone as he used a different card number than mine. Can’t seem to find his account connected to mine. Now his service is suspended. How to get to his account and update?
First i want to say i HATE this new ever security. its crap. i was happy with no security.But for what i need fixed is for my uncles account. basically i am in an endless loop of frozen screens loading your final activation to please contact us bu...
I am a new subscriber who is interested in the 90-day payment to lower my potential monthly payment, but for some reason when I pick my plan, I only see the full monthly price with no option to pick the 90-day payment @CS_Agent
Login on desktop, laptop and mobile app are all failing, just brings me back to the login page. I need to update my payment method, please assist.
Hi, Do "int'l long distance calling minutes" get used for "Canada Wide" calling minutes if you have no more minutes left?I'm on the 15$- 100 minute plan. On occasion I've run out of minutes and bought the 5$ 500 minute "Canada Wide" top up package...
Hi there,I recently signed up for the 102$/ 90 day plan. With my monthly rewards deducted the app estimated I should be charged 78$ before taxes. However I was charged 105.28$ after taxes on my credit card. Could someone help? Seems like my rewards w...
@CS_AgentI am literally unable to login to my account to cancel my subscription. I have a new plan with a different provider and I need to cancel with Public Mobile. I can't login as I am just constantly sent in a loop and redirected back to the home...
I am trying to connect my old fido line with my public mobile line. The number is already showing on my public mobile account but fido is claiming that they sent in a request to authenticate which I did not get. I need another request for the line tr...
