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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Callers can’t reach my line 95% of the time

I need help urgently, ALL my callers can’t reach my line 95% of the time. Most people prefer to call me on WhatsApp instead of calling my Public Mobile line. This has been my experience from day one. I keep missing important official call. The worst...

Resolved! 300mn international add on not working

Hi there !I purchase a 300min international add on as I am traveling in France and it is not working.I need to access my voice mail and receive and calls Canada. Can anyone tell me if i am doing something wrong?Obviously I restarted my phone multiple...

Resolved! $15 plan

In $15 plan, it includes 100 minutes of Canada-wide callings. Does it calculated on the outgoing calling or calculated on the outgoing and incoming callings?

Resolved! Auto forward any text message from my PM number to another number or email?

hi there,Does anyone know how to setup an auto forward any text message which is sent to my Public Mobile number to my another phone number? or email. I will travel to Dominican , but Public mobile doesn't have Roaming service . Just wondering, can ...

Resolved! International

I am heading to morocco tomorrow and wondered if i could purchase international data? All i see available is CDN or US. I dont need minutes but would rather just data or a bundle with data and minutes for travelling abroad. Can someone help!?

Resolved! Old email set for account verification

Dear Team,My parents switched emails and can not get their account verified to update payment options. They rarely login to update their settings. Do I have to cancel their account and get a new number? What are my options?

Voicemail notification on iPhone

Hi, when I used Koodo, I would see a red dot with the phone icon. If I listened to the new voicemail, the dot would disappear. now with PM, after I listen, the dot remains. How can I have that go away so I know whether there’s a “not yet listened to”...

telus email problem

Need to transfer my n7mber

Resolved! Porting from land line to PM - does account holder name have to match between old landline and new?

I like PM especially due to the price. My kids all have PM plans.I would like to help my elderly mom port her Shaw landline to a PM mobile plan. I have looked at the articles about this. (https://www.publicmobile.ca/en/bc/get-help/articles/choose-you...

Resolved! Accidentally buy a add on

Hi I accidentally buy a us roaming can you please help me

Number ported: can't receive calls or send/receive sms

New customer. Ported number from lucky mobile. Phone says the ported number and I can make calls with the ported number. I can't receive calls; straight to vm. Can't send /receive sms however I can send them to myself. @admin @ admin2 @ Admin1 edi...

Resolved! My account

iam having trouble signing into my account to change my cell plan as I can’t remember my 4 digit pin I used when I first joined public mobile 2years ago I need Help

Resolved! Us addon

I have tried three times today to purchase the $30 talk text data plan to no avail… why?

Resolved! Incoming call from international

Hello, I got a call from my friend who is in Korea and was calling him for more than 1 hour Does public mobile charge me an extra fee for that?Thank you.

Resolved! How can we get in touch with customer service, regarding my US add on being virtually useless while

Resolved! Share data with friends

Is it possible to share/send some unused data with my friend?

Resolved! Unable to receive calls

I have been a PM customer for years with no problems. I am unable to receive calls lately because incoming calls go directly to voice mail. Any ideas what the problem is?

Phone calls goes to voicemail

I have been using public mobile since 4 years. But since last few months, i am facing so many issues with public mobile. Every time when someone calls me, it goes to voicemail. I contacted public mobile several times, but it’s not resolved. Please ge...

All phone calls go directly to voicemail

Hello, I transferred both my daughters cell service providers from Freedom to Public Mobile yesterday afternoon. My wife and I also transferred from Freedom to Public Mobile about a month earlier with no issues. We love it...no spinning texts when tr...

Resolved! US 1000 minutes not working

I am in Canada and my spouse is in the USA with a US phone number. I had USA long distance as a promo and when the 400 US minutes ran out I paid the $15 for 1000 US long distance minutes. Since Feb 22, 2023 I have used 30 minutes of the 1000. But...

Resolved! Reset password

Hi there,I am not able to log in in my account.I followed the instruction on how to reset but the message was "there was a problem resetting your account, please try again."Please help me to log in. Thank you

Resolved! reset password

I am trying to reset my password and when I try to send the code to my email address, I never receive a code.

Wrongful payment

I got billed $40 on my credit card today and my bill isn't due until Mar 7 2023. And my card wasn't even registered yet it's a new card and it don't have a $40 plan . And I have credit iny account. I want my money back.

Resolved! Phone in London UK visit

Will my cell phone work in London UK for 8 day visit. If not, what can I purchase on the Public Mobile plan to have cell phone work in London UK?? Thank you

Resolved! I puchased the US roaming add on but it is not activating.

Resolved! 15GB for $40

Good morning community , just noticed the 15GB plan for $40 does not show on the website anymore … so it appears this plan is done for now but I did notice in self serve the 20GB for $45 is still available so I’m wondering since I’m on the 15GB for $...

Resolved! Bonus for buying handset?

There was a promotion for buying a handset through PM (perhaps in Dec?). I think the bonus was supposed to be $5/mo for 6 months starting January. Two family members bought a phone and neither got the bonus in Jan or Feb (nor in Dec, but I'm not sure...

Resolved! If I switch my plan will I lose my rewards

Hello, If I change my plan to the 25$ or 35$ plan will I lose my Points and would the amount be 25 or 35 If I choose one of those as I am already a customer? Thank you,Fefe

Resolved! overpayment

i recharged my phone a few days ago, money was deducted twice from my account due to network disruption. I request to refund my money as i will not be using this number for a few months from next week. Waiting for your response. Thank you

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