Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been trying since yesterday to renew my payment info , to renew my plan and all I can get is errors , even when I try to submit a ticket I get an errors. I need my phone fixed what do I do , I need someone to call me to help fix this !
I have registered my SIM card and pay for it, and I have chosen a new phone number but i have found that someone else is using this number, and then my sim card cannot be activated. why the numeber is still in use could appear in the list and be cho...
I used to be with Public Mobile 2 years ago. Decided to come back after being with Shaw.I tried to log in under my old ID, didn't work.So I go to create a new account, and it tells me the email I am using is already attached to an account.So I click ...
@CS_Agent , my account failed to renew automatically. It was stuck in an upgrade to new plan. In order to restore Service, I had to finish the upgrade by paying the additional cost. There was no other way. then when I tried to go back to my original ...
how activate add on.i buy for 30$ 3Gb data and talk unlimited.my curent plan 15$ no work more.i try apdate new plan 39$.its say next month only when cicle.my phone no work.abmnd no data.but in account say i have 3Gb data.how i activate this.please an...
Hello!I tried reaching an agent but not working. I have 2 issues:1. I need to change my email address since I used a friend's email because the account I created using my own email it didn't work and not doesn't allow me to add my actual email to my ...
Have set up a new account, and entered a SIM #. Continuously get "Payment Failed! Please try again or use a different payment method." error when trying to pay. It appears that there may be an address page that is required to fill out before processi...
I got this text awhile ago. I was wondering if anybody knew whether or not this means $25 on top of what I'm currently paying, or if it's $25 in total?For reference, my current plan is 100 mins, unlimited text, and 250 mbs of data. Currently paying $...
How can I register my referral code? A friend of mine purchased new sim and subscribed for a plan but she forgot to include my referral code. And today she activated the new sim. If somebody can assist us to register my referral code and her referral...
Hello. I was double charged for a one time top up of data. It was supposed to be a one purchase of $15 but I was charged $30.51. I now can't use the extra data as it is "incompatible" with my plan. Is there anyway I can find a fix to this?
I lost my SIM card a week ago and I have bought a new SIM card and have activated. I have a new phone number ,but I don’t want to use it . I am looking for someone to help me how I can keep my previous phone number
Hi , I created new account and bought a new eSim , it showed up QR code I was working other screen, my account got logged out but unfortunately I did not take screenshot. Now I tried to login to account to get the QR code not able to login. can some ...
I have had an active account for 2yrs. i have tried everything to sign on to my account and still cant access it. it gets stuck in a loop of wanting me to register/set up a new account, but doesnt go anywhere, and i already have an accout, phn number...
I’ve been trying to top up my account all day with a new payment method nothing will work .
Help. Just ported over from Koodoo. No service and can’t activate esim. Need my phone for work
I'm porting over a number from bell - well actually I think I'm going to give up and stick will bell.* Created account (see I'm logged in sending a message)* I added $100 bucks for a 3 month plan* When it goes into activate mode - It says my passwor...
Hi, dear sir or madam, how are you! This is Bella, I wanted to port my Fido number but I enter the wrong IMEI. COULD YOU PLEASE HELP?Bella
I need the port protection removed because I would like to transfer my PM phone number to another carrier and when the chat bot tells me to submit a ticket the ticket never goes through what can I do or who can I contact
How to transfer my number from freedom to public mobile and activate my simcard?
My wife’s phone is subscribed but no service
My pixel 3a is not working as intended. I bought a new sim tray because my mom lost mine and the new sim tray came in but the phone is not making calls and not functioning properly, any ideas?
Is everyone pretty happy with Public Mobile? I am new to it….really wasn’t happy with Fido and made the switch. So far, I had an issue with the eSIM, but got it sorted out by buying a physical card off amazon.ca for $4.99. Would have preferred talkin...
Previously, I had to log into my PM self-serve account and community account separately. Now I can't even find where the community log-in page is. Can someone help?Thanks - m99ck
My Esim won’t activate Any ideas why?
Issues with roaming in the US? My iphone8 connected to Verizon’s network with full signal but no data. Changed the network selection from ‘automatic’ to ‘T-Mobile’ and worked great afterwards.
Hi I am trying to activate my new SIM on my apple 6 phone, but can't login to app. The eversafe.id.telus.com does not show anything! How can I activate?
I’m a bit stuck , I didn’t realise due to my own ineptitude that public doesn’t do international roaming and I’ve arrived back in the UK and unable to have the sim work at all. So I’ve thought of a couple of work arounds but ideally I’d like to make ...
I need help finding my 12 digit pin for my voucher edited by computergeek541: change the category label (not reward related)
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