Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Switch plans, keep rewards and bonus add ons?

I'm sure this has been asked, but just wanted to verify if I switch plans at next renewal, I'll keep my bonus add ons like the holiday giveaways, as well as the dollar amount rewards vs having to switch to points ?

Resolved! Transfer my current phone number to my new account with public

Can you please summit a request with my old carrier (virgin) to transfer my number with public mobile? I’ve tried switching with my new SIM card from public but it didn’t work properly. I want to keep my current phone number. Just need to switch it ...

Resolved! Do I need to have an active plan to use add-ons?

I have the following ad-ons:2GB one-time data bonus500 one-time Int'l LD bonus Do I need to have an active plan in order to use these? In other words if I cancel my plan in the future, will I still be able to use the add-ons?

Resolved! Ported out of Public Mobile but didn't cancel Autopay

Hi, I recently ported my number away from Public Mobile, but didn't cancel autopay. Now I can't login to my Public Mobile account and so I will be charged at the beginning of next month. How do I cancel autopay and/or close my previous account perman...

Resolved! Reconditioned phone warranty

I purchased a reconditioned phone from PM in late June. In September with no warning it stopped working ( Apple symbol would come up but wouldn’t load) I have sent 2 tickets in & haven’t received a callback. Yesterday I was directed by Simon to take ...

Resolved! when is my $20 off from my $55 bill activated ? opened a new line last month with this offer

i have opened a new account with public mobile with $20 off from a $55 plan started last month, i have not got this off yet ? any idea when this will be activated.

Resolved! Can’t get into my email!

I need to renew my credit card on my account but public mobile wants to send me an email to verify my account, I am locked out of the email address that I have on the public mobile account. So I currently can not put my new card on the account. Is th...

Resolved! New Activation

Good evening,I am trying to activate a second SIM card, (New Account) I am using a different email address but the same name. I have added a referral code as well. When I try to activate the account (last step) I get an error stating that I should c...

Resolved! is international text message include send and receive message from China and US?

Hello everyone,I live in Alberta, Calgary, is international text include send and receive message from China and US?Thanks

Resolved! Account

I need help changing my method of payment as i cannot sign into my account have tried for 2 months to change password please help

Resolved! Pm text notifications

My wife turned off p m text messages. Wanted to turn back on. Enable. How? Reason is I got notifications and got the free minutes etc. Wanted same for her thanks

Resolved! Re new account

Can I live in ottawa and set up a phone number that has Quebec area code ?I need a phone number that has Quebec phone area code

Resolved! How to unsubscribe from an upcoming special promotion

I accidentally clicked YES when I got a text from Public Mobile about an offer to upgrade to 4G for $40, on my next renewal date.I thought it was an offer to get some free GB during the holiday season. How do I change my plan to ensure I don't get bi...

Resolved! Activating new sim with payment voucher

I'm new to public mobile and recently purchased a new sim along with a top up voucher. I entered all my information and at the end when it came to payment I don't see a option for voucher. Could someone help me with this?

Resolved! Changing plans

Just wondering if I change my plan, will I lose the rewards I currently have?Eg. My plan is $25 and I have $6 in rewards taken off every month.will I lose that $6?

Resolved! More info on add ons

I’m traveling in US soon , it looks like the only add ons are interesting and affordable 10 day items . For example 1GB data. To be used in 10 days. If I buy two of these , I’ll have 2 GB data then ? And if I was messaging another iPhone user - would...

Resolved! No early renewal?

Okay, my computer died last month and I've been renewing my plan a few times because I need Internet. Tried to renew it again today, vBut CS tells me they can't do renewals because they cause system errors. Never heard this before. Aaargh, its going ...

Resolved! Do I have to set up roaming ( add on ) before I enter the States ?

Do I have to set up roaming ( as an add on) before I enter the States ?

Resolved! Data when roaming

If I add on US roaming , will I be able to use data ? Or is it just talk and text ?

Keeping my plan number

I have a plan but I recently moved back home. I still have a lot of various accounts in Canada that require a phone number. Is it possible to keep my phone number inactive but just reserve it on my account so that in the future when I am back in Cana...

Payment Voucher not working

I purchased a payment voucher and paid my plan with it (as I always do each month no problems) and my phone now does not work.When I call the *611 it tells me that my plan has been paid for the next month… but my service is not working. What do I do?...

Resolved! Can not log in to my self service account

Hello, I am having trouble logging in to my self service account. When I try to log in I am prompted with "incorrect email or password". I have attempted to reset my password by having a security code sent to my email but the email hasn't shown up. A...

Resolved! Phone not working

I changed my plan today, it says I'm active but my phone isn't working, it says I'm out of minutes... how do I fix this?

où sont passé les 2ans de récompenses que j’avais dans mon compte ?

Resolved! Porting number

I am trying to port my number from Fonus to Public Mobile (PM). PM says I need sms from Fonus to verify number has ported. Fonus says they don't send verification. Besides, one reason I wanted to transfer to PM is that Fonus messaging system is bro...

Resolved! I want to Update my Plan but I just got my billing cycle renewed, will I be charged twice?

I just want to confirm whether or not I'll be charged again for changing my plan. Its still a $40 plan but with better benefits. My billing cycle just got renewed and I was charged on the 19th, if I update my plan today will I be charged another $40?

Resolved! Upcoming bill error

I checked my upcoming bill due December 23rd and it says I’m not going to have my same plan? I haven’t made any changes this month so I’m not sure why? My plan currently is $45 for 20gb at 4G and my upcoming bill says I will be charged $55 for 250mb ...

Resolved! receiving error message when attempting to sign into my account

i have just activated my new sim card and cannot access my account it continues to give me an error message

Resolved! refund add- on

I purchased a US Roaming Talk/Text add on for 10 days. I am no longer going to use it since my flight was cancelled but I can't find how to get a refund for it.

Resolved! How do I activate my free 2gb holiday promo?

I responded YES to the text message and it said it was added to my account, but when I check its not there.

Community

Forum Posts