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Telus notification that LTE disabled

Palookavette
Great Neighbour / Super Voisin

I got a pop up message today saying lte disabled by telus.  Now the lte icon is gone from my phone.   I tried turning it off and there are no outages here.  How to fix this?

4 REPLIES 4

@softech @Sansan @hairbag1  In one of the other threads on this a customer reported the same thing yesterday while they are roaming in the US. So somehow it is determined by Telus/PM even when a customer is connected to a US carrier.  Unless, I suppose, there is somehow a general issue in both countries.

@softech, @Sansan ...

I noticed my phone had LTE disabled a few hours ago. Tried all your suggestions, but still no bueno.  I guess we'll see what happens by morning.

Sansan
Mayor / Maire

I've seen a few people saying it was automatically fixed after a reboot. Not sure if will be the same for you..

softech
Oracle
Oracle

@Palookavette 

someone got it fixed after a device reboot, maybe try once more

if you can, change the phone to 3G and test voice calls.   And try to change to back to 4G (with another reboot) tomorrow morning

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