Subscription not activated

[IfeFrost]

I have tried for to complete the setup by switching my number to public mobile but I can’t and I also can’t connect with the customer service. This is a bit frustrating. 

 

 

 

[slusagm]

you open ticket with PM by message?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and did you check the inbox on the community ?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If no reply yet, wait till tomorrow morning and message them again.  Usually quicker reply in the morning

[SusanR]

same problem. Subscription not activated. Tried opening ticket and it’s gone nowhere for two days now. Beginning to wish I’d never heard of public mobile.  HELP me Please

[IfeFrost]

I have downloaded the app. I added screenshots of the app in my message.

[IfeFrost]

I’ve tried activating my physical sim for over a week. So I’ll just open a ticket. Thanks for your help.

[hairbag1]

@IfeFrost 

for successful activation of a new PM account, you need to download the free PM app...have you done that yet ?

[softech · Accepted solution]

@IfeFrost 

are you trying to activate an eSIM or physical sim?  

try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there