Not receiving automated messages like 2FA from EVER SAFE were not coming to the P.M. device..

[Chunky_]

I set up my account to Port number from Kodu Mobile. Somehow I got assigned a different number. I tried to log into my account and then re attempt to port number. Every time I put the number in my account profile I get sent to confirmation text From Eversafe. They send me a confirmation code to the new number but I'm not receiving it. I can send and receive texts.

[Chunky_]

Thanks. I have already sent an email to customer service. Until you gave me that link I had not been able to find a way to contact them.

[Phil_Adelphus]

@Chunky_  With a number transfer after a temporary number sometimes Eversafe doesn't send the code to the right number, so this is fixed by going into the Eversafe profile and correcting the number.  To do that you need to be able to log in to your account.  Hitting "didn't get the code" a few times can give an email option.  But I'm not sure that's all that's going on so best to contact customer service and they should be able to fix the problems.  If you go the private message route an agent will reply at the envelope icon top right or tap your avatar for Messages, but try the chatbot first because when it's working it is quicker.

[Chunky_]

sorry, it was from Fido and I have monthly billing . My payment was automatically deducted from my bank account every month. My final numbers still seems to be active.

I have put my new sim in my phone and my old Fido Sim in another phone. Not receiving texts on either phone.

[Phil_Adelphus · Accepted solution]

@Chunky_   Is your Koodo account prepaid or postpaid?  If it is prepaid then you need the temporary number and ask customer service to make the transfer of your number from Koodo.  If it's postpaid that shouldn't be necessary.  You can contact customer service via the chatbot/ticket system icon bottom right or, if that doesn't work, send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437