Still Waiting the SIM CARD

[Man1883]

Hi , I've placed an order on Mar 04,2024, but until now still not received the sim card. and my plan subscription will expire on Mar 13,2024. What can I do now . can I go to telus store to get new one and use the card to activate my new plan?

thanks

[hTideGnow]

HI @Man1883 

it is not unusual it takes long for PM to send the sim card, usually is within 1 week, but can be up to 3

you can ask support agent to check, but you should plan on backup plan, maybe you can buy the PM sim card from a nearby Telus or Koodo store like on March 11 if  still not receive the card

For asking support agent, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437