Not happy

[Sasser]

Glad to see I am not the only upset and frustrated customer. I have 2 phones but they put them on seperate accounts saying it had to be this way. Can even access the one account and I need the Account Number Grrrrr

[Handy1]

@Sasser  Yes each account has to have its own email . But if you don’t remember the email . But need account number to port out submit ticket with support 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Sasser 

what error you got for accessing account? If 2FA, click Resend code and then Send email

if you forgot the password, use the forgot password there

or you can ask support agent to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437