[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
add ons
I have the same problem every 15 days. The regular subscription is renewed with no problem. When i try and add on the us talk and text....it appears to add it on, and shows 0 balance owing...then it does not add it on, and shows a $15 dollar credit...
activation unsuccessful
I switched to PM from Freedom and though Freedom acknowledge the switch, did not give a code to authorize. It has passed 90 minutes. Now I can't receive call or text. Any solution pls, tks.
Resolved! subscribing issues
I got my SIM card and tried activating my account while bringing my old number and I got "Something didn't go right while activating". How do I move forward from here?
Plan change
Hello, I proceed to change my plan and was charged for both my old & new plan for the same month.
Resolved! download invoices
I need to download invoices beyond the 12 months they let us access.
I phone 14 activation normal sim
I recently have been trying to activate a normal sim for my girlfriend on her I phone 14. Public mobile took my money but when it asked me to go on their app and activate the sim all it said was something went wrong. Trying to get any help from this ...
Why hasn't public mobile created an easier way to get in contact with CSRs yet?
Am I the only one who's kind of confused as to why PM still makes it's customers use a browser messenger with no way to set notifications to contact Customer Service Representatives? The app is quasi useless for 90% anything you would require to trou...
Resolved! How long does a SIM card take to arrive?
Considering getting the $34 50gb CAN/US plan and I know PM is giving free SIM cards.However, it was recently announced that this plan will expire on March 4th and my understanding is that the SIM are not active until the user activates them. So my qu...
Resolved! Changing subscriptions (promotions time limits)
Hello , I am planing on changing my current subscription for one of the Nee ones that covers US & Can. But when changing it gave me the option of starting the new subscription after mine is done it happens to be 10 days after the deal is suppose to ...
Phone service provider
Trying to switch to public mobile for the 40.00 Canada us plan. Need help. I need eSIM card
problems signing, no ability to call in, cannot cancel
this is a cell phone company, that doesn't have agents you can callmy experience was terribleno problems buying the plan, then i goto activate, it says failed, you need support, all links for support failed
Haven’t been able to cancel service, site errors, want refund!
I moved away from Canada November 2nd 2023, and have been unable to cancel my service as of today (Feb 29, 2024). Thanks to site errors, I have been unable to access my account management page, submit a customer support ticket, manage my autopay, or ...
Locked account and stuck and endless loop
Mother phone account was locked out; tried resetting the password via the confirmation codes. Get to the page where I can reset the password, but then it says the account is locked when I enter the new password information. I am then brought back to ...
Anybody else having issues with mms lately?
i just noticed my mms weren't working. I checked my apn setting and reset my network settings and I still can't send mms, I already contacted @CS_Agent but just wondering if I'm the only one
Resolved! Does rewards rebate still apply if existing customer changing to a new subscription plan?
Anyone to help to answer if rewards rebate still apply if I am switching to a new plan as I have loyalty and auto pay deduction from my current payment every month. Thanks .
Can't pay with reloadable Mastercard?
I am trying to get my phone working again. I bought a reloadable mastercard, but it keeps saying, "Sorry, we’re not able to process this request at this time. Please try again later."Does anyone know anything about this?
Resolved! Buy esim without app
Hi, I just want to buy an esim without the app because it’s for a new samsung s24 and I new the esim QR code. I can’t download the public mobile app because it won’t let me pass with the QR code on the welcome screen. I’m already a customer.
Can I use sim card that I received from March 2023
I bought and received the sim card back in March 2023 but did not activate it as Rogers offered me a retention plan. Just saw the new $34 Can/US plans and finally decided to jump on board to Public Mobile. As I just subscribed to the plan and ordered...
Calls and texts.
I can't receive calls or texts but I can make calls and send texts. Been happening since Feb 25.
Can't Send MMS
Hi,I recently transferred my service from Telus to Public Mobile. The first few days after transferring my service to PM the service was great! Better service reception at home than when I was using my Telus SIM (I'm rural and have limited reception ...
Resolved! Changing plans
Hello, I'm currently on the $15/month plan with $6 in rewards. If I change to the $34/month plan will my rewards stay with it? And if I change back to the $15/month plan later on will my rewards also stay?
calls dropping
Over the last month I'm regularly experiencing my calls being dropped- suddenly lose connection. No change in earbuds, and I have always used a VPN on my phone, as long as I've had Public Mobile.
Resolved! Changing to the $34 Canada-US plan
I’m a current subscriber and my payment date is the 26th of the month (last paid Feb 26)When I go to the change the plan to the new promo for US data, I have an option to change now which will bill me $34+tax now or to change on renewal. According to...
Subcribing and Porting number
I am a new user and will transfer my number in. When going through the subscription, I don't see where I can ask for a transfer before the payment. Do I have to complete the payment first?
US-CANADA 50G plan for old customers
The new US-CANADA 50G plan seems very attractive especially it's available for existing customers. But I have seen that it mentions will earn $1.7 in points value on the plan description. Does it mean that I will be converted to the points system aft...
Resolved! New Plan Sign Up
I'm looking at signing up for the US-CANADA 50G plan. Can I choose the date it starts once I've signed up, so that I can finish my current billing period with my current provider?
Resolved! the MMS problem
MMS stopped working on Feb 28. It worked fine up till then. I've gone through the chatbot, reset APN settings, etc.My question: I have a Samsung Galaxy S6. Is the problem simply that my phone is no longer supported for MMS?
