Code for confirming identity?

[dtsoi]

Hi all, I just recently switched over to PM and i'm having difficulty receiving a code for confirming my identity on my account. I also realized i put my physical SIM IMEI instead of my eSIM IMEI which may or may not be the cause. I'm not sure where to turn for help!

[fixin]

@dtsoi - does your previous SIM card from your old provider work? Then go here for the porting number:  Messages

[softech · Accepted solution]

@dtsoi 

the issue you encountered about the code is because the porting was not completed.  Let's help you to complete the porting first and the login issue will be resolved

For porting, is is much better and safer to provider the account number of the old provider.

There is a number to call to talk to live support and update the porting info.  They can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed