Unable to complete new subscription with new sim card

[Neil11]

Had a similar issue when I received my SIM card on Sunday. You can private message a CS agent and they will help you with ur issue via email responses. You get an email notification when they respond. My agent was very helpful and replied quickly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[SydneyL]

No an actual sim card

[softech]

@SydneyL are you activating eSIM??

[SydneyL]

Step 6, says

“something went wrong while trying to activate your subscription please contact support below”

[softech]

@SydneyL you need to give us more info

 Which steps it has the error?? Step 6: Activation?? or. can you show us a screenshot??