Community

Roaming from Cuba?

I might be vacationing in Cuba for a week. Is there a way to do roaming or have coverage from there using my Public Mobile SIM card?Thanks.

Community reward missing completely

So JAN community rewards haven’t come and it’s now march . On top of that I noticed in my payment page there is no longer even mention of the community reward entry . Sure hope this is a glitch and will return and we all do still get the JAN rewards....

Account help

When is my plan due tonight at 12am if not why are the funds still in there if it was due today please help I'm new to this.

I cannot login

I haven't logged in for a long time because we've had no issues BUT the other day I had to change my email address (both my spouse and I have the same email address) so I thought I would update it. But I can't log in. Nothing I do seems to help. I ha...

Can-U.S plan

Hey I am currently on the 50 dollar canada us plan and noticed that there's a deal for the same plan at 34 dollars. I want tk make the change but when I do it says activate now or wait till my current one expires. The offer is good till March 4th if ...

Billing issue after subscription change

Signed up for the 90 day 34 dollar plan and not all rewards were applied for the 90 days.  Can the mods please check my account to confirm why?  Thanks!

Is roaming won't receive or place call

Text working, data working but slow, can't make calls, can't receive calls.  Tried reboot, changing at&T and T-Mobile but phone service just doesn't work - customer service response somewhat sparse they may have nothing to offer more.Need help 

Problem with login

Hi there,it’s more than 2 years that I bought a SIM card from public mobile but now when I want to login to my account from the app, it exactly goes to a page that ask me to subscribe a new plan or buy a new SIM card,while I already have one and usin...

I just joined and cannot connect

I just joined Public Mobile and chose the eSim. It installed on my phone and then wasn't able to connect to the service and it didn't give me a phone number. I then decided to try deleting the eSim to reinstall it only to find out that I would need t...

Phone not activated - HELP

Transferred my number to Public earlier tonight and I can't get my access.  Its sending a code to a temp number they say they gave me but I don't know where that number is.  So I am basically locked out.  I can't confirm full access.  I wish they wou...

Can an agent contact me, please?

The PM system will not accept any of my credit cards for payment. They all work, but the payment system seems stuck. It has been 6 hours already. thx

Changing to 5G US plan

I'm currently on a 3G grandfathered plan & would like to switch to the new $34 plan with 5G US-CAN & 50GB on renewal. I have 2 questions;- Will I still get the legacy rewards. I get $9 off every month now- Will I need a new SIM as I still have the on...

Using existing phone number

So I’ve just purchased a new subscription to PM and haven’t cancelled my existing phone service. How do I retain my phone number once I get the SIM card and activate? 

related to the ticket 385174-140

pls. help meI want to be refunded.

login

Hi , i can’t log in to my account .. it won’t recognize my email or phone number .. tried forgot password / email .. even with phone number , i am not receiving a text with the code .. pls help 

Promo deal - data only, or are talk and text included?

Hi - A few weeks ago I accepted a promotional offer received by text from Public Mobile. It will take effect in about a week, when my next billing cycle begins. The text message read " Public Mobile here. We've got a great deal for you. Get 15 GB of ...

MMS problem as of 29 February, 2024

Hi Folks,I noticed that I am unable to send MMS with photos as of today, 29 February. Looking through the recent posts I found many other Public Mobile users complaining about the same thing recently.Something changed in Public Mobile network that di...

Billing Error

I started my account Dec 19/2022 it  had  a $20.00 off each monthly bill special for 15 months.My bill went from $39.20 to $61.60 on the 12th or 13th month.The increase came into effect too early and I didn't get any notification that there was going...

speak to agent

How can I speak with an agent

add ons

I have the same problem every 15 days.  The regular subscription is renewed with no problem.  When i try and add on the us talk and text....it appears to add it on, and shows 0 balance owing...then it does not add it on, and shows a $15 dollar credit...

activation unsuccessful

I switched to PM from Freedom and though Freedom acknowledge the switch, did not give a code to authorize. It has passed 90 minutes. Now I can't receive call or text. Any solution pls, tks.

I can't get messages o my phone. Says no subject download failed