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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need a new SIM

@CS_Agent Hi, would you please be able to send me a new SIM? During the set up process I seem to have misplaced it, and have searched high and low for it.Is it at all possible to credit back my months of unused service? All I had done was speed tests...

US plan

I got an add on for US plan and it didn’t work, how do I get my $31.50 back please

Activation problem

My eSim has already actived but I still can’t receive text

Resolved! 34$ 50Go US and Canada plan

Is the 34$ 50Go US and Canada plan unlimited data? An agent told me all 5g plan are unlimited but an other one told me the us canada plan wasnt unlimited data

Problems with submitting funds to our Public Mobile accounts

My wife and I subscribe to Public Mobile. We buy chits to fund our plans. We bought chits for both of us on February 23 and tried to submit them, but no luck. The system is saying that it cannot accept our payments. We are doing what we normally do,...

Resolved! Canada—US Data/calls

Hi, I recently started the CAN-US $34 for 50GB with CAN-US calls and I was under the impression that I could use the data in the US. I’m in the US right now and it’s not connecting to any network and asked by if I want to get a roaming add-on. Any he...

Esim for 5G?

Do I need to use an ESim for the 5G plans? I just renewed my subscription to a 5G plan and now my phone doesn't work and says that I'm not activated on the network. Or is there something else I need to do?

Resolved! Calls cutting out

I'm not sure why but everytime I talk to someone on the phone the call always gets disconnected for some reason. I'm pretty sure it's in on my side, so I was just curious why it's doing that.

Resolved! Not happy with Public Mobile, but willing to stay if plan is matched.

Hi,My husband and I have experienced poor reception since switching to Public Mobile late 2023. I was looking to switch to Freedom Mobile for their $34 per month, for 50GB Canada-US plan, but I also saw Public offering the same plan. I wasn't able to...

Non-Service

Surely not everyone is having the phenomenal problems I am getting any mobile service. The company would quickly go out of business.I've spent more time fighting to get on line than I have on line. I've devoted days of my life -- literally -- to tryi...

No service in my home.

Hi, I have no luck reaching an agent this morning. i have no service signal at my place, can’t receive a message & call. I would like to cancel the order from today. can you help me with this? thank you.

Can't recieve calls or texts

Starting to day I can't receive text and all calls go to voicemail.I can make calls and send textsChecked settings on my phone and all looks OK.Any suggestions?

URGENT - New activation - asking for double payment

I just signed up for Public Mobile, made the payment as requested for the plan that I was setting up with taxes and them the website booted me out. Then I tried to login in again and it is asking for another payment before I can proceed to see if I n...

Can't subscribe

I've been at this for almost 2 hours. I'm trying to subscribe but my address is not being accepted. Going in circles to try and get help.

New activation

I was signing up with service, i paid what was required (have proof it came from bank) and then i git an error and when able to log back in it is asking for payment again. I am not double paying to set up. How do we rectify this so I can complete the...

Re: Continually losing connection to service for months now.

Same issue for me and I'm getting tired of it

My Account

I’m trying to change my phone number. It tells me to go to My account, and find Phone section. I can’t seem to get off the cover page.

Resolved! New sign up?

Hello,I would like to sign up for the current US Canada promo plan but I don't have a sim card yet (can't do an eSIM).I'm getting a SIM card delivered tomorrow. Can I sign up for it today and activate my sim tomorrow? Is that possible?Thank you,

No Network Connection

My phone is connected to Public Mobile, but it says "no connection."I've tried restarting my phone, and resetting the network connections, but no luck.I can't text, make phone calls, or use data.

I want to cancel my account due to technical issues on your end

I have been unable to set up my account. I am stuck on step 6.I cannot log in properly.I cannot transfer my number.I have, of course, been charged.I cannot successfully send a message to indicate I need help via the chatbot. It just loops and provide...

Transfer esim to physical sim

Hi there.Just wondering if I want to transfer my esim to a physical sim, all I need to do is change the sim number on my profile right? And it transfers everything across like my number? Just unsure of the process of doing this. Thanks! edited by coi...

Cannot connect to network

I noticed this morning that I had no connection with the mobile network. I have checked my APN settings, and they match the ones listed by Public Mobile. I have tried all the reset procedures outlined by the chatbot, but cannot file a ticket as the t...

My Account

double charge

I am not receiving an call or text

I recently transferred from Rogers to Public Mobile. I can make calls, the phone I am calling see the correct number as the incoming call identification. However, I do not receive those calls or texts if someone calls or texts me.

Can’t recive calls or texts

Can’t recive phone calls but I can call been with PM for about a week now

US add on package

I have tried the US 3gb unlimited talk, txt bundle $30. with no success. changed the settings in apn to what was recommended. and still no luck. Maybe public mobile could come up with a sim or esim that you could purchase to use when you travel so no...

Resolved! Canada/us plan

Can I call the US for free while in Canada with the Canada/US wide minutes or is it only if I’m in the US?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Need a new SIM

US plan

Activation problem

Resolved! 34$ 50Go US and Canada plan

Problems with submitting funds to our Public Mobile accounts

Resolved! Canada—US Data/calls

Esim for 5G?

Resolved! Calls cutting out

Resolved! Not happy with Public Mobile, but willing to stay if plan is matched.

Non-Service

No service in my home.

Can't recieve calls or texts

URGENT - New activation - asking for double payment

Can't subscribe

New activation

Re: Continually losing connection to service for months now.

My Account

Resolved! New sign up?

No Network Connection

I want to cancel my account due to technical issues on your end

Transfer esim to physical sim

Cannot connect to network

My Account

I am not receiving an call or text

Can’t recive calls or texts

US add on package

Change to the new $34 5g 50gb Canada-us plan

Receiving a "Sign in to Network" message after plan change

International (not US) roaming options

Resolved! Canada/us plan

Downgrade possibility

if I request a phone No. change , is it free , how...

Account PIN?

Credit Card Info

locked out due to number not ported yet