Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm a little confused by the introduction of 4G plans and can only think this is a marketing gimmick. Given that 3G networks are supposed to shut down across the country sometime soon (I seem to remember end 2022 but that was pre-pandemic plan), and,...
Why can I not log in?
I need To speak To an agent.i have been charged and i'm not using the service
I couldn’t make it to make payment since I can’t login to my account. I’ve changed my password a hundred times but it didn’t work. I believe my phone plan was deactivatedI’ve already had a sim card, and I’d like to use this one.
No Inbound call for a week. All call goes to voicemail
How to make LTE calling as it always switch to 3G
I've change my plan to a 4g plan but I've got the same speed internet anywhere I can verify the speed of my connection. So (LTE/4G) trotled to 3 mbps same as the 3G that I got for years. The plan is change and is paid I don't need to wait to renewal ...
Hi everyone, I recently moved to Kamloops BC and according to the service map I should have a signal here but I don't always - especially in my house. However, even when I have a signal (1-2 bars) I don't get texts or calls in my home. It is a baseme...
I am attempting to connect a new vendor's smartwatch to PM. I have 4 earlier and different models which all worked flawlessly, but the new one says "No available network". PM 3G only uses 850 and 1900 which are both supported by the first watches, w...
Details: Every time I call my friend (a telus customer) i get directed to his voice mail,, his phone never rings when i call him My Text message to him are received sporadically, about half of my text messages are getting through to him but most o...
My plan renewed on the 19th and as your can see I've used about 50MB of data since then. The main data counter however thinks that I've used 2.8GB already, which I'm pretty sure is what I'd used up until my plan renewed at midnight on the 18th. Is...
How do you switch to 4G plan
Hi, Is there a map that show the areas covered by Public mobile in the city of Ottawa. Found some blind spots and I want to check the areas that are covered. Thanks
My service is no longer working without warning. My account is not letting me sign in and attempting to reset my password via email and phone number just has the count down but no code sent to either.
So I look after my family's accounts, and my son always exceeds his plan and I have to log in and add money. So he tells me that his texing and calls aren't working any more and I go to log in... the site needs to send a 2fa text to authenticate. BUT...
Hello earlier i got an text indicated that to make sure i have sufficient funds in my accounts as it is up for renewal -- so i logged into my account...and under Payment -- it shown that it is DISABLED --- the thing is I have been pre-authorized sinc...
Hi there I need to register an account to pay for my bill tomorrow. I got my prepaid loadable card from a phone dealership and he didn’t tell me how to register an account to keep my payments going
I going to leave country for 6 months, Can I suspend my account for six months and come back reactivate?
Hello am I able to pay for a public customers bill if I'm not with public ?
From my new account, I see pre-authorized payment instead of autopay. Just wondering if you offer recurring bill payments on Visa cards when I switch back to visa card for me to get visa card pre- authorized recurring bill payment rewards?
HelloI am unable to get into site to pay my bill.I get as far as the verification code which I receive via email but when I return to the site I am left in a circle to start the process all over.
Is there a way to upgrade my current plan to 4G without losing my existing plan features?
Why do calls keep failing after 3 or 4 min?? I tried fixing the issue, turning airplane mode ON/OFF, checking the SIM card, and resetting network on my iPhone, but nothing has worked so far.
Hello, I am travelling to the US this weekend and I was wondering if I could use the 500 mins one-time Int'l LD bonus that I have on my account to make and receive calls while I am there or do I need to get a roaming package? Thanks
I have been a customer now for over a year and still paying 23.10 a month. I should be paying a dollar less now.Monique
When I enter my login info, the page just reloads back to the sign in page. Was able to log in last week, but now, nothing I do (clearing history/cookies, changing password, etc.) seems to work. Assistance would really be appreciated!
For a couple days now, I'm unable to receive photos texted to me from various Apple users (phone & ipad). I receive the text saying to download the text...click on it....unable to download. Then I receive this text multiple times because it's trying ...
How do I update the e-mail address on "My Account"
Hi, I ordered a US 1 Gig July 17, 2022 but I see that there is 0% use. I no longer need this for US travel and I would like to please ask for a refund or can this be converted to a Can 1 Gig add on? Thank you
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