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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US Roaming Minutes

When will PM offer US Roaming Minutes only add-on again? Thank you.

Resolved! Stop temporarily during trip away from Canada

I am taking an overseas trip between Feb 17th - April 3rd, 2023. Can I disable the autopayment in my account for the month of March and re-activate when I am back in early April? Thank you.

Resolved! I have not received my SIM card yet

I have not received my SIM card yet it is been more than 20 days.

Can't receive texts or phone calls

I am not able to receive texts or phone calls. I can make calls and able to send texts. Phone calls goes straight to voicemail

Resolved! Printing messages

Hey! I am wondering if anybody knows how or if it’s possible, to get a print out of text messages from a certain date range?

Resolved! My mew Sim card does not seem to work?

Lost my phone had to get a new sim card. Its doing nothing! Are there some manual settings i need to worry about?

Resolved! status of account

Hi, Could someone help to check status of my account. I tried resetting password but not getting email code.I had paused account 2 months ago.

Resolved! Roaming overages

HI. If I buy a US roaming package with data does it just stop working at the end of the gb amount or do I get charged overages?

Resolved! Plan deals?

I would like some feed back on why there are so many more deals as of late on the 4G network and nothing on the 3G?

Resolved! does one-time international LD cover China?

i got a bonus from Public mobile for 500min one-time Int'l LD bonus. can i use it to call China? thx

Why are incoming calls listed private number. How do I change this

Resolved! Bell phone number transfer failed

Bell has a 20-digit SIM card that doesn't seem to be recognized by Public - what should I do to successfully transfer over from Bell to Public?

Resolved! $45 for 20GB plan not active

Hi, I signed up for $45 for 20GB promo last month and my contract officially renewed today. However, I just checked and on my statement it shows I am being billed my original plan (90 days) with a renewal date of next month. Something strange is goi...

SIM card never received

I ordered a SIM card back in October, and have been continuing to pay my phone bill since, until this month. There were many places listed for purchasing sims, and as I went store to store to 10 different places, all of them told me they no longer se...

have travel plan in the US and phone has lost connection?

Have a usa travel plan. Phone has been working , But now no bars. No network connection?

Resolved! Difference

What is the difference between unlimited Canada-wide talk and unlimited Canada-wide minutes?

Resolved! Opening a ticket

How do I open a new ticket?

My account

Resolved! Add my phone

How do I add my phone number to this account so I can manage my payments. My sim is already activated but I did not set it up with an Email

Resolved! 2018 CALL HISTORY

For legal purposes, I was asked to obtain call logs dating back to December, 2018. How do I obtain them?

Paying for a 1gb addon

Have tried for the last 20 minutes trying to order/pay for 1gb of data to my account. Just got frustrated, enough said.Can someone out there help? Please and thanks

SMS notifications not happening

I am not receiving notice of SMS messages coming in. Also sometimes the messages do not show up for hours after they were sent to me. Often the messages will not have a time stamp. I have checked and verified all my phone notification settings are ...

Resolved! SERVICE

Just switched from current provider today to Public and have no service…can’t send or receive calls. Has been over 3 hours since I made the change. Have also followed the suggestions from the bot to no avail. Any suggestions?

Resolved! Add-ons US - 15day consecutive...?

Hi community! I am going to the US for 36hrs due to work. I need minutes and data (for personal use). When I look up the Add-ons in the US, they always state '15-day'. However, when I read the fine print, I did not see mentioned anywhere that the 15...

Messages telling me I've almost used my data

I have gotten 2 texts saying I'm at 95% of my data usage. I thought my plan have me 5gmail per month and have received the 2gb Christmas bonus 2 years ago. Isn't this gift added to my plan?

Resolved! SIM Not Sent?

I ordered x2 SIM cards. I was charged but they have Not arrived ?? Now what wait or buy in store??

Resolved! Purchased phone, a month later still no sim. Even after talking to CS.

About a month ago I purchased a pre owned phone from PM. No sim included when it arrived. Talked to CS. 2 different agents promised a new sim would be sent. Waited 5-10 business days, no sim arrived. Forum says sometimes takes up to 3 weeks. It's bee...

Resolved! Deleted voicemails

I want to listen to a deleted voicemail that expired from the 10 days.It was someone close to me that passed away, and I'm trying to recover it. And I want to know if I can recovery the audio recording.

How to remove credit card information to cancel my mobile plan & account on renewal date ?

Dear Sir/Madam,How are you ?On 13th January, 2023 I submit ticket to ask the following question:How to remove credit card information to cancel my mobile plan & account on renewal date ?Up to now I do not receive and see my answer to the above quest...

I need invoices for refund from job

Why is there no where to access this on my account? I started a chat with Simon and opened a ticket but no one got back to me even though this was last 6 days ago. This honestly makes me think about switching back to another phone plan. I really need...

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