Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I get refunded as I was charged twice for the subscription I chose?
Hello, I have a 15$ plan now trying to change plan with 40$ , each time I try ask me to add payment methods and details ( it’s already added ) but even I enter it says opps there is a problem. Why it’s not allowing me to change my plan ? Could you ...
Hi,I wrongly paid one month subscription, 2-3 hours later paid 3 month's subscription to get the discount of $39.00 plan (of flash sale toady).Is there any way I can expect 1st payment's refund, please let me know.Thanks,Hasnaen Syed
Has anyone used an Airalo esim on their phone when travelling in the States?How was your experience? Are there any special requirements with a Public Mobile service?
Hi, 5 hours passed, old provided advised they have approved the transfer of the old number, but my phone still showing SOS only. No signal no connection. Please help. I have used e sim before, on setting- cell . It will asked me to choose the e SIM c...
I set up 2 Esim by mistake , how the heck do I reach a customer service advisor to refund me? Did I make a mistake changing to a company that does not have anyone to talk to?
I got an offer a few days ago via text ($35 per month 20gb 4G). I accepted the offer and got a text back saying I will be subscribed to same at next renewal. Renewal day is today (Sept 1), and my old plan was renewed for another month.How can I get t...
I noticed that upon switching to a 4G/LTE phone plan with Public that my service reception has been consistently 1-2 bars compared the signal strength prior to the plan change of average 3-4 bars. I have screenshots showing signal strength taken from...
Hello, I bought 3GB data add-ons and have not used them for a few days it shows the 3GB data is used up. I don't feel it is right to download the usage history. The total usage sum up is 787MB. Why it shows the 3GB data add-on is used up? How to fi...
Hi guys,I transferred my number to Public Mobile today with the $40/30GB flash sale plan.I wonder how long I can use this plan, is there a time limit or I can use this plan forever?Thank you so much for your help.Xiaolei
Is there a TELUS problem which requires US roaming fees at this time for calling a Yukon phone number that is also registered with Public MOBILE.
Hi, the current subscription I have is the $23.00/month one with 1GB Data at 3G speed. On the plan, it says it has unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging. I bought the subscription in B.C.,...
I just joined Public mobile and i want to keep my number so when I tried transferring my number, it said it could take 5 hours but i ended up getting a different number and when i try entering my old number, it says it will send a verification code w...
As indicated in the subject line, I am having trouble getting my eSIM activated on my iPhone. My old carrier, Freedom has already deactivated my old SIM card. Please help get me active on Public Mobile, all I have right now is SOS. thanks,Bee27
Hi all. I have 2 accounts with PM. "A" and "B".I want to move the phone # from account "A" to account "B". I don't care if account "A" ends up getting closed.What is the quickest and best way for me to do this? Can CS_agent do this for me? If not, th...
Are you sure there're CS_Agents here. I sent tickets and private messages many times. But didn't receive any Response.
I have baught is roaming bundle but i’m not able to connect to internet or make calls or text
We are on the $15 limited calling plan with 100 outgoing minutes. Now we just paid our payment as scheduled on August 29 and today she was showing only 9 minutes left out of her 100 minutes.We found this strange that there were only 9 minutes left af...
when attempting to dial a Canadian phone number, get 8UV1 error message. Have reset my phone, have done an on/off of airplane mode, also a 'hard' reset on my iphone. My account is up to date, etc. what can i do to stop this happening?
I am new to Public Mobile and ESIM. I am previously with a different service provider and trying to transfer my number with the New ESIM. However am not successful even with the QR code provided.
where do I go to send a private message to answer a private message from Edmund at Customer Service ?
Hi. I'm currently on the $15 plan. Received an offer via text from PM to get 5GB at 3G speed for $20/month. Would this offer include text and call.
Does anyone know why I can not receive the verification code from Walmart? Banks, government, and other shopping accounts all work fine.
I just ported my number from Fido to Public mobile. My iphone 12 using esim is only showing "SOS" with no bars. I cant make calls, texts, or use data. I called the porting phone number and they said the number is fully ported and there is nothing the...
Hi. Question: With the new points plan am I correct in thinking we still get $2 for auto-pay plus rewards points dollars?
Is there technical help at Public? I need to activate my eSIM. The QR code I received doesn't work. I'm not sure who can help with this.
I am in the process of setting up my phone with Public from Rogers. I received the QR code for my eSIM in my email. I scanned it to activate it and got this message:Unable to activate eSIM. You can try again (which I did) or contact your carrier for ...
Hello,Currently I have these rewards per monthLoyalty: $2.00Subscription: $2.00 When I select 3 month plan, Shouldn't I be getting a total of $12 discount? My upcoming payment shows rewards as Loyalty -$2.00Subscription -$2.00Shouldn't this be Loyalt...
Hello, I recently activated an esim from a different account , but because of some error, I was not able to add that esim to my mom’s phone, now she has no access to the sim or the number(we don’t even know the complete number), and the number is act...
I bought a SIM card and activated my account all online with my credit card. Will the monthly bill automatically go onto my credit card from now on?
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