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SERVICE

Steve393
Great Neighbour / Super Voisin

Just switched from current provider today to Public and have no service…can’t send or receive calls. Has been over 3 hours since I made the change. Have also followed the suggestions from the bot to no avail. 
Any suggestions?

8 REPLIES 8

darlicious
Mayor / Maire

@Yummy 

I think you mean outgoing calling?

BKNS27
Mayor / Maire

@Steve393 

It normally takes about 2.5 hours to complete the porting once you replied to the text with YES with your old SIM in the phone.

If you didn’t reply to the text within 90 minute window then porting will be cancelled but your old SIM should still work.

You will need a CS_Agent to restart the porting process but leave the old SIM in your phone.

hTideGnow
Mayor / Maire

 

hi @Steve393 what kind of phone you have?  you tried reboot your phone?  did you have a chance to test yiur sim card in another phone

 

 

if still not work, open ticket with PM CS agent

 : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

Yummy
Mayor / Maire

If you properly activated your SIM you should have at least incoming outgoing (thanks @darlicious) service since PM would assign temporary number to your account no matter if you ported your old number or not.

And if you opened PM account (on-line) you should be able to see if your service is active and what number you have.

JackieB1
Great Neighbour / Super Voisin

Did you try to power off your phone? Sometimes a reboot will make the switch in carrier 

darlicious
Mayor / Maire

@Steve393 

Do you have any services at all on your pm Sim card? Text? Data? Can you see public mobile on the top of your phone's home screen? If not it's likely your pm Sim card did not provision correctly upon activation. Use the links provided by @softech to contact customer support to fix this for you.

 

Edit:

Confirm if you have service on your pm Sim card first before you reinitiate your port request or you will be left without any working services at all.

softech
Mayor / Maire

@Steve393 

 

cannot even make outgoing calls??

 

please try to reseat the sim card or try it on another phone to confirm.   But it is very likely a sim provisioning issue.  It is an easy fix for PM , please open a ticket with them 

 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

 

Handy1
Great Citizen / Super Citoyen

@Steve393  Did you just port over ? And reply to confirmation text from old provider that you would have 90 min window to do so by reply YES ? If so I’ll sent you porting team number private message