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have travel plan in the US and phone has lost connection?

leep
Good Citizen / Bon Citoyen

Have a usa travel plan. Phone has been working , But now no bars. No network connection?

21 REPLIES 21

darlicious
Mayor / Maire

@leep 

When you come back answer a few questions....

 

  1. What is the make and model of your phone?
  2. Which US Roaming add on do you have?
  3. When did you purchase it? Date? Time?
  4. Where are you in California?
  5. If it's a large city which part? ie. LA....Hollywood.

If you purchased your US Roaming add on 10 or more days ago you need to contact customer support to fix a glitch with it not working past 10 days.

leep
Good Citizen / Bon Citoyen

nope.. wouldnt connect to t mobile lte...and t mobile 2g hasnt come up as an option. Thanks for all the help yall. I will try again tomorrow!

@leep you don't need to pick T-Mobile 2G, your phone will automatically select 2G network if it is getting voice call and will stay on4G/LTE for text and data

 

but which roaming addon you got? Voice? Data??

>got t mobile!! TX

@leep so it is up and running???

leep
Good Citizen / Bon Citoyen

got t mobile lte...but wouldn't connect..  but no t mobile 2g  listed?

leep
Good Citizen / Bon Citoyen

got t mobile!! TX!

leep
Good Citizen / Bon Citoyen

t mobile does nor come up as an option.

verizin..says forbidden

At and t lte (not forbidden)

First net ...says forbiden

 

no t mobile?

 

> t mobile does not even come up as an option?

 

 

@leep that explains why yiu are not connecting 

 

are you in another city now compare with when you was able to connect earlier?  

 

leep
Good Citizen / Bon Citoyen

in california

 

leep
Good Citizen / Bon Citoyen

t mobile does not even come up as an option?

 

@leep yes reboot.  power off the phone for a min and power it back up again

 

if still not work, try this to manually pick T-mobile

 

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Connections.

Press Mobile networks.

Press Network operators.

manually, press Search networks and wait while your phone searches for networks.if you see T-Mobile,  select it

leep
Good Citizen / Bon Citoyen

reboot as in power off?

T mobile does not come up as an network  option?

incognito mode? but i am pretty sure i still have roaming

 

 

@leep you are in the wrong menu, yiu are at Preferred network type page, not network carrier selection page

 

what exact model phone you have?

leep
Good Citizen / Bon Citoyen

t mobile doesnt seem to be an option that comes up? gsm/wcdna/lte  or gm/wcdna auto or wcdma only?

hairbag1
Mayor / Maire

@leep 

btw...did you successfully "buy" the 15 Day US Roaming add-on ? If so, it included talk...right ?

Handy1
Great Citizen / Super Citoyen

@leep  Settings on you phone network set to T mobile and do as @softech  says and reboot phone. And check if you have roaming service left on you add ons 

Check add-ons /mins /Data

Handy1_0-1674619710586.png

 

For most up to date account info

@leep go to Settings,  Connection, Mobile Network,  make sure Network selection is set to Manual and pick T-Mobile,

hairbag1
Mayor / Maire

@leep 

make sure you have roaming enabled in settings.

Manually select T-Mobile as preferred network.

Cell service with PM is unreliable in US now.

leep
Good Citizen / Bon Citoyen

am techno idiot...how do i do that on an android please

softech
Mayor / Maire

@leep which city and state you are at now?  are you in a different city or different area from where you had connection?

 

try a phone reboot 

 

try to manually connect to T-Mobile networks instead of using automatic 

 

and  check My Account using Incognito mode to confirm roaming not expired yet 

Handy1
Great Citizen / Super Citoyen

@leep  Need to be connected to TMobile 2G service for voice and depending were you are in the US it can be spotty