01-25-2023 10:35 AM
01-25-2023 01:10 PM
The caller has paid for an unlisted number.
PM does not have an option to force call to dial *82 in front of the number to show the caller ID.
01-25-2023 12:05 PM
Bell landline or cell? What about Rogers/Fido/Chatr? Or even Virgin/Lucky under Bell? Or try calling from a voip service.
01-25-2023 12:03 PM
HI@norm144 If all Bell customers have issue showing up the phone number, then it could either be PM's or Bell's problem
Start with PM , open ticket with CS agent and see what they say. You might later need to ask a Bell friend to open a Bell ticket as well. But start with PM
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
01-25-2023 12:01 PM
Calls from any bell customer to my cell. My wife and myself public mobile see name displayed. Friends on bell show private number. I know they are not blocking me.
01-25-2023 11:40 AM
There was a customer that had a similar problem a few days ago of landlines showing as private number. Are you getting calls from a landline? Or is this all calls from any service?
01-25-2023 11:15 AM
People just hide their number
If it is professional spam caller, they have system to automatically hide it
Normal users can also dial *67 before calling the number to hide it on the caller id
01-25-2023 11:10 AM
@norm144 That’s has to do with caller having there number being private . You can make yours that way if you choose too .. my experience thou is once you do no one answers your call
01-25-2023 10:49 AM
Most likely because callers decided not to provide number. Nothing to do about that...
01-25-2023 10:45 AM
@norm144 sorry, not something you can choose.
When a person call something, they can choose to hide the phone number. If they have chosen that, the one receiving the call cannot do anything to retrieve the number
01-25-2023 10:41 AM