status of account

[bajigar]

Hi,

Could someone help to check status of my account. 

I tried resetting password but not getting email code.

I had paused account 2 months ago.

[hTideGnow]

@bajigar   are you trying to restart the account?

as @HALIMACS said, try *611 to check the status

or from a landline, try 1-855-4PUBLIC and then enter your phone number and it will tell you the status

[HALIMACS · Accepted solution]

@bajigar 

dial 611 from your device and you will hear messaging about the account status.

[softech]

@bajigar  Please remove your email address

we cannot help as we are just customers, but PM support can.  Please open ticket with PM support as below:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Yummy]

Remove your personal data from public forum.

You should not reset password if you you KNOW it is correct one. But since you did, wait 20+ min and try again.

To log in again: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

When you get in, you will see your account status.

[Handy1]

@bajigar  This is public forum you see under your name to the right arrow by time stamp tap it and edit your personal info