01-25-2023 11:24 AM - edited 01-25-2023 11:33 AM
Could someone help to check status of my account.
I tried resetting password but not getting email code.
I had paused account 2 months ago.
Solved! Go to Solution.
01-25-2023 11:37 AM
01-25-2023 11:34 AM
01-25-2023 11:29 AM
@bajigar Please remove your email address
we cannot help as we are just customers, but PM support can. Please open ticket with PM support as below:
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
01-25-2023 11:25 AM - edited 01-25-2023 11:26 AM
Remove your personal data from public forum.
You should not reset password if you you KNOW it is correct one. But since you did, wait 20+ min and try again.
To log in again: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
When you get in, you will see your account status.
01-25-2023 11:25 AM - edited 01-25-2023 11:27 AM
@bajigar This is public forum you see under your name to the right arrow by time stamp tap it and edit your personal info