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SIM Not Sent?

Great Neighbour / Super Voisin

I ordered x2 SIM cards. I was charged but they have Not arrived ?? Now what wait or buy in store??



Deputy Mayor / Adjoint au Maire

@onesles  Post your general location, but not your actual address. There may be a community member nearby with a spare SIM. 

Mayor / Maire

@onesles    If you need to activate quickly, then purchase a SIM which are available at an official Koodo/Telus store but are advised to phone ahead as not all stores sell PM SIMs or try Amazon or Canadian cell supplies.

Great Citizen / Super Citoyen

@onesles  if you need it urgently yes then go to store . Note it can take up to 3 weeks to arrive but you can contact support to see when it shipped and when to expect it 

Getting support / submit ticket


  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 


Or while your already here and logged in the community


  • you can send a private message to our  CS_Agents by clicking here.

edit see my font changed again for some strange reason .