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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Mobile network state : disconnected . New Samsung A53

Hi guys, I need some help before I toss my phone over a bridge lol. I bought this samsung A53 and since then I've been having major issues with making outgoing and receiving calls. I noticed today that the mobile network state says disconnected. I'v...

Create account

I want to create my public mobile account

Resolved! cannot send sms but can receive on IOS16 , even after networt reset

My wife and I both have an Iphone 8 plus with IOS16 and both on public mobile. I can send her SMS (text/pictures) but I don't receive any of her sms for the last 2 weeks. Searching the forum I tried to:-reboot both iphone-reset the network setting o...

Resolved! 2 new lines, both cannot receive incoming calls.

Went to Telus, told me to go to Koodo. Went to Koodo, told me there’s no support available. So who is able to get both of these cell plans out of “port limbo”?

Not receiving incoming calls

Recently switched over to Public Mobile, and I am not receiving any incoming calls. Just goes to "This person is unavailable please try again later...". No issues with outgoing calls or Text incoming or outgoing? Using a iPhone.I am have submitted ...

Resolved! How to get a six months invoice

Resolved! Voicemail

Can I disconnect voicemail?

Resolved! Error 821

I opened a ticket because I am trying to join public mobile. I received an error code 821 and was charged for my plan, but it is not activated. I am trying to bring my number over from Koodo. It has been almost 48 hours since I opened a ticket. Pleas...

Voucher payment

I am having troubles with payment voucher plz help

Resolved! I'm trying to activate sim

Hello I bought a voucher and a sim card but I cannot use the voucher to activate how do I add funds with my voucher

Can't login on new telus page

It's been about a year since I logged into selfserve, I tried logging in today to add call minutes but I can't login using my old credentials, nor can receive an e-mail to reset my password (nothing in inbox after trying several times), and I can't r...

Cant send Short code text - error 0

I can not send a text message to a 6 digit short code. I keep getting "Can't send with public mobile - error 0" I am using a Samsung S10Premium text message setting is onI have a monthly unlimited call and text plan.

Resolved! Severely overcharged

I tried purchasing a data addon to my account, and it kept saying error so I tried changing my card and trying different things and making sure i had the card right, it kept saying “error” and that it could not complete the purchase. Then the next da...

Sim Card Not Delivered

Hi,Have ordered for a sim which haven’t yet delivered nor have I got any email.What do I do.

Has anyone on "3G" data plans noticed a significant decrease in speeds lately?

I'm on a 8Gb 3G data plan with 2Gb of US data. I've had this plan since late 2019 (I think). The data speeds used to be a consistent 3Mbps down/up, but as of late (maybe 3 months ago), I rarely see more than 1Mbps download, and about the same 3Mbps (...

Son lost his phone , we cannot log into his account due sms verification.

I bought another Sim for him , but can’t get into his account due to needing sms verification.

Resolved! PUK

I have been locked out of my sim card and apparently need a puk.I submitted a ticket asking for help about this a few days ago but have not heard back from anyone.What do I do?

SIM card delivery

The ticket about the SIM card did not arrive over 10 days has been submitted yesterday but seems no answer. Do you know when the answer can be expected? Thank you

Cancel suscripción

I want to cancel my monthly payment. The app is sending over and over to check if its me

Switching to the $40 for 15GB plan with 4G speed.

Can I switch to the $40 for 15GB plan (4G speed) and maintain my $7 per month reward plan discount? If I switch, can I keep my 500 one-time Int'l LD bonus with 500 mins left? If I switch, can I keep my 500 mins $0 Free Holiday Giveaway: 500min INTL L...

Auto Payment Renewal Failed - Account was immediately suspended??

I’ve been a long time Public Mobile customer with auto payments setup from the start. This morning I received a text message from public mobile indicating the renewal payment had failed & my account had been suspended. No warning or anything … I can’...

Not getting mms messages from android users

I’m not getting pictures or some messages from android users. I’ve checked my settings and they seem ok. I used to get them, but I don’t anymore. What can the issue be?

In the US and Not getting service on US roaming or our Public Mobile

We purchased US roaming service and didn't get a SIM card. We're on Long Island without any cell service. I suspect we should've got a SIM card or maybe T mobile is not available here. Either way, we want to get rid of US roaming so we can use or nor...

unable to dial normal numbers.

When someone dials my phone local it says I am not registered on an american account. I am nowhere near an american tower or making calls to U.S phone numbers?

US Roaming phone not working

Text and data are fine. But phone doesn’t connect at all. I am in Florida. Thanks.

Resolved! Canada wide long distance

I live in Ontario. Travelling to Alberta for a week. Can I use my 500 min. long distance free holiday giveaway or my 500 min. long distance one time bonus when I am there, or do I still have to buy the Canada Wide Minutes add-on for $5? I am a bit co...

Payment

My phone is suspended because you haven't received payment. But the auto payment is scheduled for today. It won't allow me to make a manual payment. Please help. Urgent.

Sos only. New sim won’t work

Where can I ask help? Because I just help a friend activate his new SIM card and registration is complete and activated, but there is no signal and can’t call, or send txt. I try to put on my phone which I use public mobile as well but it says sos on...

Resolved! how activate my s8m card and get plan using only voucher

how activate my account using only voucher

How do I use my rewarded 1GB apparently its 1GB of us data I

How do I use it if I can't use it I'm gonna leave public mobile and give them a bad review as they have no customers service or does it now wanna let me use that data I purchased for 15 days and it never said us data in purchased it