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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I need to talk to an agent

It's regarding payment and being overcharged for service. Plus it shows my service is on hold even after payment, not what's going on.

Resolved! Permanently cancel the account

I have read the response about deactivating autopay and that will disable the account.That is not what I am asking, I just want to cancel the account and give up the number.Please share the process to do that.

Not working

The service doesn't work application not log in I want refund @CS_Agent

Overcharged!

How can I get a refund if I've been overcharged?

Data add-on purchase but no show

Almost out of data note so i purchased add-on 1 wk ago now im out of data but no add-on was applieddid I !!!! Do something incorrectly!?

Sim card swap

Hi every one I have paid for a plan on an e sim , but my phone is not e sim compatible. now I have a physical sim card . Does any body know how I can activate the previous plan on my physical sim ?

Text messages

I can’t reply to a text message. I get * not delivered *. The only ones that are working are people with I phone.

Lowest price option to keep the number (don’t need service)

Hi community,I will not be using this service for 6 months + and looking for options to keep the current phone number without needing to make any calls or texts.what is the lowest price option for only keeping the number? Can it receive texts?

Subscription

I have 46 dollars in available funds but can't get a plan on my phone. I have been trying for 2 days now.

No call, no text on my phone

I cannot make or receive any call. No text either.

Resolved! Referral codes for new connection/port to PM

I was wondering if I could use 2 referral codes for a new connection.For example - I have 2 friends who use PM, and I have their codes, can I use their codes, both at same time, to get a connection or port from a different company to PMAny comments a...

Changed subscription and charged twice

I agreed to agh the 40 gig for $5 and noticed my plan no longer had Can -Us calling, texting and data.changed my account to Can- US account 2 days later and was charged $55 and then $50.how do I get my refund?

Just joined. And I want my money back.

I just joined late last night and I'm regretting my decision.First it says to enter my IMEI # to see if I'm eSIM compatible. It says yes and I proceed with the payment process. Payment is taken but then this website tells me my phone is NOT eSIM comp...

Resolved! speed test slow

I am on 3G and just did a speed test with my data (yes, I turned off my wifi to run it). I notice it starts at around 3mbps or higher but then slows down consistently during the course of the speed test until it is very low. My final result for 2 tes...

Resolved! Problem to get in my account

I can’t login my account To change payments method.

Resolved! I’m having trouble logging in

I was all set up but my son said it was set up on the wrong account and deleted the eSIM. But to get back into the account it keeps on asking me to put in the security code that they are sending to his phone which can’t receive message because he de...

Need to replace phone

Looking to replace an Asus Zenphone 3 with a shattered screen. On the $25 plan. Would like a reasonably priced phone that can pick up the Telus LTE and 5G bands. In the past I was able to see a list of compatible phones, but now I cannot find it. So...

Resolved! eSIM "7B1 Your phone is not activated on the network" and accidental deletion of SIM on phone

Tried to activate new eSIM today, got 7B1 network error so I deleted the SIM on my phone to reactivate. The QR activation disappeared on my email, so my phone has no network now.Also forgot to enter the friend referral code at purchase, does anyone k...

Resolved! Data

when I am making phone calls or sending sms text, does that use any of my data

Resolved! Port a number/Ticket page error

@CS_AgentI would like to port my number from PC mobile to public mobile. I have already activated my public mobile sim card but missed the text from PC mobile to authorize porting my number. They require another request to port my number. I cannot su...

Resolved! Rewards

I've been a customer of Public Mobile since 2019, which means it's been four years now. However, I've noticed that there is only a $2 reward for my loyalty in my account.

Resolved! Account number

I'd like to have my account number please for my files.

Resolved! Accounts

Thanks for all the replies on my other post. I know now i use the app to setup every phone, I have 3 phones i want setup. Can I log in with the same credentials on each phone so basically i will have one account with 3 lines? Is the 5G truly 5g as if...

Resolved! Activating a new plan without a credit card or debit card

I'm trying to activate a new account and plan (90 days 20gb 4g plan @ $34/month), but ran into payment issues. Found out public mobile doesn't accept international credit cards. Is it possible maybe to purchase a $115 voucher to be used to activate t...

Resolved! porting esim problem

i have just switched from virgin to public, online, with esim option, and now unable to receive text messages to my old (ported) number

Resolved! eSIM vs SIM

hii tired setting up the phone - picked eSIM however my phone is not compatible.Went to store got the SIM card but cant finish setting it up - the process stopped at activating eSIM as that what i picked at the beggining, ... how to skip that ot get ...

Resolved! Plans

So since the plans are monthly, what prevents them from changing the plan you subscribed too. One month it could be 40.00 next month 45.00 Correct ?

Resolved! Use 3G band on LTE plans?

I live in a rural Ontario community and get only 1 bar (or less) of signal when the phone is on LTE. 3 bars on 3G. I’m on the $15 3G speed plan but I’m contemplating switching to the $35/mth 20GB plan.I keep hoping Bell/Tellus (or Rogers for that m...

Resolved! Extra payments keep coming off my card

Hello,I have a ticket but the only answer I've been given is to close my credit card and get a new number because Public Mobile is taking 3 payments from my card instead of 1. What about the almost year of extra payments I'm out? I've never been able...

Resolved! A Question About Payments

My services (including tax) cost $50.85 a month.If I add 50.85 to my account through the website a few days before the payment is scheduled to go through, will it still charge my credit card as it normally does.I'm just trying to control when the pay...

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