[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Pausing Plan possible? for 34$/month 50G currently going on
Is it possible to pause this plan for 4 months? I plan to be out of Canada from May~August. I am also a new subscriber if that matters. Thanks!
Resolved! 34$/month 50G for Quebec Only?
https://subscribe.publicmobile.ca/en/bc/activation/plans/50GB-5Gspeed17 If I click "Offer Details" on the homepage it says "for Quebec Residents Only" ??? Not for all of Canada?
unregistered sim & activation issues.
bought plan, activated sim, login thru app, pick out number, asks me to confirm my identity thru a verification on the phone number I chose, unable to receive code due to sim remaining unregistered. help please
Is it possible to have a phone plan without a phone number?
I thought I have little use of the phone feature (calling, receiving call). In fact, I rarely use it. Within a year, I barely made a few outgoing calls, which I could easily do differently using various messenger apps via Internet. Almost the totalit...
Who can I talk to regarding plan details?
I’m considering switching to the $34 US/Canada plan but have questions. Does that plan still include all the call features: voicemail, call waiting, call forwarding, conference calling, etc? And will this plan allow me to use my phone while in the US...
Hi beautiful people is 3g faster or LTE faster?
Hi beautiful people is 3g faster or LTE faster? Speedy wise?
Aftermath of Public Mobile latest upgrades
Not sure when upgrade happened but I have not received any calls or text message since Sunday midnight. All the trouble shooting hour after hour. My phone software is up to date and all the other thing like the APN and all the other stuff it asked ...
Resolved! No porting of existing number and no activation
Mine and my wifes activations have not gone through. we replied to our old providers text 7 hrs ago and our numbers have not been ported and we have no activation. I could not submit a ticket because the form would not let me enter N/A in the sim nu...
Stolen Phone
Hello,My girlfriend's phone was recently stolen. She is unable to log in to her account because every time she does attempt, it requires the input of a code which is sent to her stolen cell phone, making it impossible for her to log in.What solutions...
Cannot receive MMS messages
I can send and receive SMS text messages but I cannot download/receive or send MMS messages (images etc) . It only started happening today and it worked fine before. I still have data left in my plan. I've tried restarting my phone multiple times and...
Subscription Not Activated
Trying to port my number over to PM for the $34 Can-US plan. Entered my credit card info and sim. Went to the App to finish, and entered by phone number and IMEI....Clicked to activate and it comes back subscription not activated. Can I get some h...
Referral discount not applied
I signed up 2 new customers with P B with my referral code , 2 moths ago yet I do not see any credits on my subscription for the referrals , is there any issues here?thanks in advance.
Do the new Canada US plans come with Calling Features?
Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?Thanks all
How long does it take to hear from CS_Agent
I have been trying for the last 2 days to get my Aunt's phone working. I was directed one day one to contact the CS_Agent. I did that, but haven't heard back. Does it take longer than 24 hours to hear from them?
Resolved! MMS not working ( like everybody else, I assume) 02 28 24
I've read quite a few posts with the same complaints, MMS stopped working today for me out of the blue. It worked yesterday. I updated the new APN profile a month ago and everything was good. I double checked the APN now, still good. I have an older ...
Resolved! Transferred number not working
Transferred my phone number earlier today, but I am getting SOS message. Please help.Thank you, Kalen
Text Not being able to recivce but sending is good on Andriod
Text Not being able to recivce but sending is good on Andriod, Should to work just however recently stop working , cant get an code text for services. how do i resolve this
mon compte
Moved to French support
Wifi calling
I am not able to activate my wifi calling. It tells me to contact my old service provider which is Koodo.
subscription plan change
I recently changed my subscription. I accidently clicked on change now instead of at the beginning of the next billing cycle. Can this be changed and a credit given.
New user no sms code
hey there , I signed up last night with a physical SIM card , I didn’t receive a sms from bell , I can’t login please help
Resolved! When I hit “my account” I am redirected to the main page
I can’t access my account on the website. When I hit “my account” it keeps putting me on the main public mobile page. How do I contact an agent?
Add on's
Y is my phone was passed the Gigs of data for my plan. 100g for 50.00I purchased 12g then 4g and my data is still slow. Why?
Can not sent picture again
Hi, I have updated the setting following the instruction this morning, it works right away.but it stop work and can not send the picture again.I have double checked, no changes on setting.Is there any other factor to affect this MMS in my phone.Pl...
Resolved! Switching Plans
Hello,I see there is a $24/month plan available to new subscribers. I am a current subscriber and would like to switch to this plan. Wondering if it can be made available to me now or if there might be plans to make available to current customers in ...
Resolved! Switch from physical sims delivery to eSIMs or pick up
Hi, I just completed the signup for the 34/50G service and I would like to start using it immediately. I picked the physical SIMs delivery which I want to change it to either eSIMs or pick up now. Can someone please help me with this request?thanks!
notifications
why can i not receive access codes on my phone?
