How are you ?
On 13th January, 2023 I submit ticket to ask the following question:
How to remove credit card information to cancel my mobile plan & account on renewal date ?
Up to now I do not receive and see my answer to the above question ???
@lydiadiu168 That’s definitely the link you want to send message , also worth mentioning if you weren’t already aware if you have trouble signing into self serve it’s best to clear web browser and try incognito mode private mode or even another device like a lap top there’s cache issues is the reason for this
@lydiadiu168 you are good by disabling the pre-authorized payment. PM won't be charging you again
if you really want to remove the card, just open a ticket with PM support and only they can help with that. Since you had a ticket already, check the community inbox here and see if they replied
if not, just open another ticket:
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
I had diabled pre-auto payment on 13th Jan, 2023. Also on 13th Jan., 2023, I had submited ticket to ask the following question:
How to remove credit card information to cancel the plan & account on renewal date ??
Up to now I do not receive the answer or see the answer.
So you are familiar, the folks you’re asking here are other community and customer members just like you. We are not public mobile employees.
On the little envelope icon in the upper right of your screen, is there a little red number on the envelope?
If so, there is a message there waiting for you to retrieve and review.
It may be the customer support agents responding to your ticket. You can either deal with them to manage this or do it yourself through the many options provided above by other members.
To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number
Or you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment. PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed
@lydiadiu168 You want to either disable auto pay before your renewal . Or if you port you number it will close account automatically otherwise you need support help to remove cc info right away
Legend and features
Change plan / update cc /auto pay
Account #/ change # port
Getting support / submit ticket
Or while your already here and logged in the community
@lydiadiu168 the quickest way is to login to My Account, Payment page and then manage payment method to disable Pre-authorized payment. Account will then be suspended at the end of the current cycle.
if you want to remove the card completely, open ticket with PM support
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):