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How to remove credit card information  to cancel my mobile plan & account on renewal date ?

lydiadiu168
Great Neighbour / Super Voisin

Dear Sir/Madam,

How are you ?

On 13th January, 2023 I submit ticket to ask the following question:

How to remove credit card information  to cancel my mobile plan & account on renewal date ?

Up to now I do not receive and see my answer to the above question ???

Thanks !

 

Best Regards,

 

Lydia Diu

12 REPLIES 12

Handy1
Great Citizen / Super Citoyen

@lydiadiu168  That’s definitely the link you want to send message , also worth mentioning if you weren’t already aware if you have trouble signing into self serve it’s best to clear web browser and try incognito mode private mode or even another device like a lap top there’s cache issues is the reason for this 

lydiadiu168
Great Neighbour / Super Voisin

I had problem login my account, so I used the following link to submit the question  again:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@lydiadiu168   you are good by disabling the pre-authorized payment.  PM won't be charging you again

 

if you really want to  remove the card, just open a ticket with PM support and only they can help with that.  Since you had a ticket already, check the community inbox here and see if they replied

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

if not, just open another ticket:

 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

 

Handy1
Great Citizen / Super Citoyen

@lydiadiu168  Try this link for direct message 

to CS agent 

while your already here and logged in the community

 

  • you can send a private message to our  CS_Agents by clicking here.

 

pmbc
Model Citizen / Citoyen Modèle

@lydiadiu168 Did you create ticket by sending private message to CS Agent in the envelope in the upper left?

lydiadiu168
Great Neighbour / Super Voisin

I had diabled pre-auto payment on 13th Jan, 2023. Also on 13th Jan., 2023, I had submited ticket to ask the following question:

How to remove credit card information  to cancel the plan & account on renewal date ??

Up to now I do not receive the answer or see the answer.

Thanks !

Best Regards,

Lydiadiu168

HALIMACS
Mayor / Maire

@lydiadiu168 

 

So you are familiar, the folks you’re asking here are other community and customer members just like you. We are not public mobile employees.

 

On the little envelope icon in the upper right of your screen, is there a little red number on the envelope?

 

If so, there is a message there waiting for you to retrieve and review.

 

It may be the customer support agents responding to your ticket. You can either deal with them to manage this or do it yourself through the many options provided above by other members.

 

 

BKNS27
Mayor / Maire

@lydiadiu168 

PM is a self-serve service so all you have to do is login to your account and go to Payment and disable AutoPay.

It is not hard to do.

softech
Mayor / Maire

@lydiadiu168 

 

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

 

Or you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment.  PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

 

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summaryhttps://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

pmbc
Model Citizen / Citoyen Modèle

@lydiadiu168 Login into your account, go to payments, disable pre-auto payment.  You may need to contact customer support agents to remove the card from the account.

Handy1
Great Citizen / Super Citoyen

@lydiadiu168  You want to either disable auto pay before your renewal . Or if you port you number it will close account automatically otherwise you need support help to remove cc info right away 

My account

Legend  and features

Change plan / update cc /auto pay

Handy1_0-1674585131846.png

 

Account #/ change # port

 

for support 

Getting support / submit ticket

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

 

Or while your already here and logged in the community

 

  • you can send a private message to our  CS_Agents by clicking here.

 

hTideGnow
Mayor / Maire

@lydiadiu168   the quickest way is to login to My Account, Payment page and then manage payment method to disable Pre-authorized payment.   Account will then be suspended at the end of the current cycle.  

 

if you want to remove the card completely, open ticket with PM support

 

 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437