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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Overcharging by Public Mobile

Public Mobile has made a mistake on my account. On Feb 5, 2023, I have been charged twice of 15-day for the US roaming fee. It should have been $15.75 instead of the $31.50 that you charged me. Please refund me or give me credit. Thanks,

Resolved! account number

Hi, My cell number is 437 xxxxxxxx, need an account number for it

Resolved! US Roaming etc

PM has a 15 day, US roaming, with 3 GB data and unlimited text and talk. (today is Feb. 25, 2023) Price: $30. Has anyone bought this package, and how effective is it? We are travelling to S. Carolina. I understand the best time to purchase the pla...

Resolved! ZTE A7P

I am looking at purchasing a ZTE A7P phone from the Telus store. However when I went online to research ZTE I see a lot of articles about ZTE being banned and discontinued soon in Canada. Yet Telus continue to offer these ZTE phones. The Telus clerk ...

Transferring number from a lost phone

How do I transfer a number from a lost phone? It's been over 2 hours since I tried the activation but it hasn't worked yet. Tried creating the ticket but the ticket requires the last payment but I haven't had to pay yet.

Resolved! Constantly receive calls and vocicemail messages from Canada collection agency

I regularly receive phone calls and voice-mail messages from Canada Collections Agency for Frederick xxxxxxxxxxx. I have replied to the messages several times that this number does not belong to Frederick since I took this number. However I still con...

Activation and payment

My bill expired today and my account is set up for auto renewal they took the money but my plan is not renewal and my plan is still not activated and I topped up again so my account have more than enough but it is still not working.How can i get I...

Resolved! Self service login

I can't get into my self account I've been doing the two step verification and it's not sending me the codes to my email or cell phone to log in.

Resolved! Activate SIM and billed. No plans or account created.

I got billed after activating my SIM. SIM has the new number I picked but I cannot access texts/calls/internet services after the payment went through. No account is created so I cant submit a ticket. What should i do! (Didnt receive any verification...

Resolved! Change plan

I want to change to new plan $45 4G speed 20G data. Can you help me?

Resolved! LATE DELIVERY

Hi, my order number is 324988 and I placed this order since Jan 30 and haven’t received anything yet! Can you please check on it??

Resolved! Porting Problems

I am trying to get my service from Lucky Mobile switched to Public Mobile. I activated my new sim and received a text saying I haven’t replied to the message authorizing the switch but I never received a text. It asks me to reply with ‘1’ to receive ...

Resolved! Transfer issue to public mobile

Hello, i didn't respond to the text message that my old provider sent me and it's expired. Is there a way you guys can request another time?

Resolved! I WISH to confess rigorous honesty

I am realizing that i get into these difficulties because I:1.) Despite receiving publicmobile, timely,1 week notice that bill is upcoming..I've not been consistent in getting the money ready to pay the bill...2.) When I have heeded their helpful rem...

Resolved! Lost my 2 GB add-ons

Hi, I lost my 2GB promo add on in my account, all I see now is the long distance? How do I get it back?

Resolved! 5 ATTEMPTS

AN ERROR HAS OCCURED PLEASE TRY AGAIN i get t his 5 times after trying to reset my password

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Resolved! Need help trying to reset password.

HI, I tried logging on and the password wasn't working. So I tried resetting my password and I keep receiving this error message: "There was an error resetting your password. Please try again later." Is there any way to resolve this? I'm trying to l...

Resolved! need puk code

I just activate my new sim card and i enter the wrong code after unlocking my phone now it ask me for PUK pin pls help

I have set up pre authorization and all of a sudden my account has been suspended.

It won’t let me make a payment separately either. The credit card has not changed and there’s plenty of funds for it to go through. I try to send a payment separately and it says… oops something went wrong, try later. It’s only been 1 day of suspe...

Resolved! Can't login or reset password.

I need help. I'm not getting the email to rest the password and every time I try to get the verification through text it won't send. I need help!

Resolved! If I exceed 250 MB at 3G speed is it true that Your data services will stop working?

The support bot told me this. I just want to confirm this is 1000% accurate to not get hit with overages by accident. Thanks.

Account

How do i gety account number. Cant login

Resolved! call forwarding

If I change my Ontario number to a Quebec number, can calls to my Ontario number be forwarded to my Quebec number automatically? If so, for how long?

Resolved! Pay

I want top off my account how do I do it on line

Resolved! Login

Having trouble logging in to Public Mobile. I can’t confirm that it’s me logging in.

Unstable Connection

Hello, Noticed in the last year that the connection works on and off. Did some troubleshooting. Even uninstalled apps and restarted phone many times. Thanks, @Eliza5

Why has the data plan been used up in less than 5 days?

Hello Why has the data plan been used up in less than 5 days? Have Wi-Fi and Internet. @Eliza5

Resolved! Porting number issue

While trying to register and port my number from Virgin mobile, I am getting an error stating my number is not a canadian number. It definitely is as we are in Nova Scotia. How can I proceed?

Resolved! Help with account access

Hi,My parents were visiting me on Xmas, so I bought them a disposable chip so they could use 4g while visiting. The issue is that the registration form allowed me to create an account using the "email+whatever@gmail.com" pattern, but the forgot passw...

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