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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Customer Service fails to reply?

I have not one, but 2 instances of tickets where: 1. The agent greets me, says they will help me with the issue, they just need additional info 2. I respond within 5 minutes of that message with the requested info 3. Nothing. 4. I reply "...

2FA number is not mine.

I have created account, changed my 2fa number on file but it still asks me to complete 2fa for full access and the number is not mine. Has anyone else had this issue?

Account

I got rid of my plan with public mobile a couple months ago and payments are still coming out. I need to speak with someone on this matter and get it fixed up

Network/Account/SIM

I bought a Public Mobile SIM card from Telus today since I need to setup my phone ASAP.I tried going through the process with the app, but it's trying to finalize the process by sending me a code to my new phone number, but it's not connected to the ...

ESIM

How do I transfer my esim from my old phone to my new iPhone

Esim did not work

Hi, I just switched to PM via esim but it is saying my esim did not activate. I apparently have a message in PM app but when I sign in to the account to get it, it says they are sending me a verification code for me to retrieve the message to my phon...

Resolved! EMAIL NOT MATCHING WITH PHONE NUMBER

HELLO EVERYONE,I HAVE A COMPLICATED CASE. LAST YEAR, I USED MY EMAIL (A) TO REGISTER MY DAD'S PHONE NUMBER (1). AFTER 6 MONTHS, I CANCELED THE (1).THIS YEAR (IN JUNE), I ALSO USED THE (A) EMAIL TO REGISTER THE ORTHE PHONE NUMBER (2). IT'S FINE AND I ...

Data usage

I have had my phone activated on Wednesday the 13th I believe it was I bought the promotion $39 with 20 GB I've only used it for 2 days and I have 8 GB left I was on with koodo for 30 GB a month and hardly even used any data but now that I've switche...

Resolved! eSIM transfer

Please help I try every possible way to transfer my eSIM to new iPhone but it failed every which way.i can’t use my new phone on public mobile net wo

Service

Resolved! Phone

Hi I'm not receiving any phone calls, what is wrong

Resolved! In the hospital and need more data

I changed my subscription for the next billing cycle to one that has 10 more Gigabytes for the same price, but i could really use those 10 extra right now. Could customer support just make the new plan effective this cycle since it's the same price? ...

Over billed?

I paid my subscription (auto pay) as usual on the 12th. On the 14th I was reviewing my plan and decided to change it. I opted for "change at next renewal date" but was charged immediately. @CS_Agent

Help, buggy website.

New to Public Mobile.Created account, and purchased a plan. Went through the motions, and was waiting for it to activate. At the end I got an error stating that "Subscription Not Activated" When I try to log in via the app, I always get that same e...

Resolved! Reawrds

I have changed my subscription from 30 days to 90 days. But rewards applied to my account 30 days(not 3 times). Is it the way it applies or I have to create ticket? Please let me know.

Trying to port out my number

I'm trying to port out my number to another carrier but the other carrier tells me that they're not able to do it, but public has the option to do so, according to the AI that tried giving me a broken link to public customer support several times (I ...

Resend port request

I missed the text to allow porting from my previous provider and need public mobile to rerequest the transfer.I tried submitting a ticket but the chat bot link, to take me to the ticket creation window, gives me a system error message.The chat it say...

Resolved! 5G Plans not Showing as a Subscription Option

I got a new iPhone 13 which is 5G compatible. Why aren’t the 5G plans showing up as a subscription option when I go to “change subscription”

Resolved! Duplicate Sims

I have a physical sim in my Google Pixel phone now but I would like to install a duplicate esim in my google watch so I can make calls without my cell phone bring nearby. Is that possible and if yes, how much would the esim cost?

Mis à jour des informations bancaires

Moved to French support

Resolved! Can no longer send texts

My son is on the $15/mo plan that says unlimited messaging is included, but as of 2 days ago he can no longer send texts unless on wifi. How do I fix this?

Registration/Vouchers

I went to a physical store & told the agent I needed to create a new account, he sold me vouchers & said nothing of the credit payment needed to sign up so I’ve paid twice as a result & the store would not refund me even though their agent misinforme...

Apple watch 7 cellular

Can I use cellular on my apple watch 7 with my Public mobile plan?

Incompatible add on

Is there something i can do with my incompatible add-on , i got like 3gb data , some US talk time ,and more of them , never used them but now it just say incompatible , just wondering if there’s something i could do to keep them , or swap them maybe ...

Active account but send code to wrong phone number

Hi there, I just actived my account and got a new phone number. But when I log in my account. The system asking my the one time code from message. However the *******598 is not my phone number. Therefore I can not access my account. Hope I can get th...

Please HELP

Please Help

Resolved! iMessage not functioning after porting my old Koodo prepaid phone number

I signed up to Public Mobile yesterday and got a new number. Then I was able to get help to port my old Koodo prepaid number so I can have my old number. Now my iPhone 14 pro won't verify the old number so iMessage is not working.

how do i cancel my account

How do i cancel my account, please help

Mobile data not working

I'm unable to connect using mobile data since August 23 (after the last auto-pay was debited in my bank account).I could use my network to make CALLs ONLY! Nothing works once I'm not connected to Wifi.I've tried submitting a complaint ticket but got ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Customer Service fails to reply?

2FA number is not mine.

Account

Network/Account/SIM

ESIM

Esim did not work

Resolved! EMAIL NOT MATCHING WITH PHONE NUMBER

Data usage

Resolved! eSIM transfer

Service

Service

Resolved! Phone

Resolved! In the hospital and need more data

Over billed?

Help, buggy website.

Resolved! Reawrds

Trying to port out my number

Resend port request

Resolved! 5G Plans not Showing as a Subscription Option

Resolved! Duplicate Sims

Mis à jour des informations bancaires

Resolved! Can no longer send texts

Registration/Vouchers

Apple watch 7 cellular

Incompatible add on

Active account but send code to wrong phone number

Please HELP

Resolved! iMessage not functioning after porting my old Koodo prepaid phone number

how do i cancel my account

Mobile data not working

PUK Code Needed - Unable to login to account

cannot login

Cell service in remote areas?

changing e-mail and to an e-sim

retrieving my messages from my phone with a teleph...