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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Mobile disabled my account with no way to restore access or port out my phone number.

It all started when Public Mobile double charged me.I was unable to contact Public Mobile. The ticket submission page referred by the chat bot is permanently error 404.I won the chargeback case with VISA as it was obviously a double charge.I received...

Cancel the phone plans

how can I cancel the phone plan? Public mobile suggests to buy their plans and I didn't even see the "payment" tab to cancel the plan.

double charge

2 nights ago, i tried to renew my plan and in the process i decided to change my subscription to the $39.00/ MONTH with 30GB Data at 4G Speed. When i put in my banking details and enter, it said the payment did not go through and there was a problem ...

Ticket link not working

I am trying to submit a ticket however the link will not work . @CS_Agent

Resolved! CANADA-US

Going to be traveling from Ontario, Canada to the US for a month. If I switch carriers (from Virgin to Public) and choose the current CANADA-US plan for $65 (https://subscribe.publicmobile.ca/en/on/activation/plans/60GB-5Gspeed1), knowing I need to t...

Resolved! suoport for me 29$ / month for 20G

I have been using mobile public for a long time, but now I really need to use the 20G data package (for newbies), I often work on the road, need data for directions, exchange jobs online, ... so I can give I prefer to use this package (29$/month) to ...

Insufficient Funds

Hello,My account appears to be suspended as my data and phone stopped working. I had insufficient funds in my account yesterday when the payment was attempted to be taken for the next month. The money is there now but I cannot figure out to get the...

Resolved! How can I get access to payment history of 2022

Hello,Could anyone help with my cellphone bill of 2022 (March/April 2022)?Thank you.Jenny

Resolved! Promotion off 15gbs data on 4g

I received the offer by text for 15gbs of data on 4g . I replied YES but shortly after replied Cancel..can I reply YES again and still get it?

Have money in account but credit card still charged

Hello. I paid this cycle's charge ahead of time but the cost of my membership still came off of credit card. Please respond. Thanks

Public mobile deals

I received a deal on Friday from public mobile get 15 GB of data at 4g speeds of up to 100 mbps for only 26.00 dollars a month. I want to find out is this for real or a skam or is this deal for only a short time and then the price goes up

Transférer numero de telephone

Moved to French support

Resolved! Transfering rewards

Good morning community,Just curious, can we transfer our rewards to other PM members??

I received a text msg this week, a great deal of 15GB of data at 4G sppeds of up to 100mbps for $26

it sounds great. is this true? Thanks, Jimmy

Resolved! If I get US roaming add-on, can I call Canada from the US?

Hi,Planning to travel to NYC and I would like to buy the US talk/text roaming package. While in the US, can I phone Canada? and of so, will there be any extra charges?Thanks

Resolved! Samsung A15 not working with my Public Mobile SIM card

Hello community fellows,I just bought a new Samsung A15 (a 5G phone) to replace my old phone but it doesn't recognise my SIM card which is on the cheapest $15/month plan with 3G speed for data. The Settings -> Connections -> Mobile networks -> Networ...

Resolved! Reactivate phone number

I want to reactivate my old phone number , when I logged in with my email it created a new account but my old community profile is still active. Please let me know how to proceed.

Will old public reward be expired after the plan is unsubcribed?

The plan with one of my account of Public Mobile is expired, I am still able to login but need to pick a new plan.This account has more than 3 dollars/30days old public reward. if I pick a new plan, are those rewards still availble? I don't want to ...

Going to Dominican republic ?add on

Wondering if I can text and call myfamily in Canada during my trip to Dominican republic or do I need an add on?

Resolved! Only getting 0.7 monthly points on a 1.20 monthly points plan

Hello,I subscribed to the 4 GB of data for $24/month plan during the boxing week specials. With this plan, I'm supposed to receive 1.20 points each month for paying my bill. However, I noticed that I only received 0.7 points for this last month. Anyo...

Brayan

I want to transfer my eSIM to a physical card.What can I do? I've been trying to contact customer service for hours and nothing.

Resolved! 4g offer: 15GB of data at 4G speeds

Hi, Got this offer: Get 15GB of data at 4G speeds of up to 100mbps for only $26/month. Reply YES to this limited time offer added to your account and will take effect on your next renewal date. Hurry, offer ends February 18, 2024. Reply STOP if you ...

sos on iphone 13

Hi, my phone has been on sos mode this morning… i tried to restart and update my phone but its still on sos mode. can you please help me.thanks in advance.

Account Subscription adjustment

Hello,I am contacting you regarding my recent activation of this account and subscription change. At the time of creation, the 1-month option was selected, but it was meant to be for 3 months. I updated my subscription earlier today and want to ensur...

Resolved! Targeted offers

What determines if you can receive a targeted offer? It seems that I'm never eligible even though I'm on the $15 plan, is that normal?

Resolved! Public Mobile - Phone Plan Promo Deal??

Okay I got a text saying "Public Mobile here. We've got a great deal for you. Get 15GB of data at 4G speeds of up to 100mbps for only $26/month. Reply YES to this limited time offer added to your account and will take effect on your next renewal d...

Resolved! Help with transferring wife's account from Koodo when account is in my name

Hello,I have already asked customer support this question but they have not got back to me, probably its being treated as non-urgent, which I can understand. Anyway, here is my situation:I am already with PMMy Wife is with Koodo, but her account is i...

Resolved! 5213 15GB data 4G speed for $26/month affect monthly rewards?

I received a deal 15GB data 4G speed for $26/month, if I accept, will I lose rewards like autopay, loyalty and refer-a-friend? Right now my plan is $25/month for 1GB @3G, just worried that if I accept the new deal that I will lose my $8/month in the ...

Resolved! Subscription not activated

So my payment has gone through, I'm on step 6 on the app it says subscription not activated. It won't let me do anything else, I can even cancel it. Idk what to do now.

Inactive Number Active?

Hello, My number has been inactive for a few days and I recently received a call from a number with the same area code and first 3 digits as mine. Was was Public MOBILE calling? Also, i was about to receive an SMS code at my number to be able to sign...

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