Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, first some information, then my question.Typically when i get to the last day of my plan, i use up most, if not all, of my remaining data and then just shut off my mobile data entirely until the next morning, so that my data counters (phone se...
Hi,I'm unable to login to Self serve portal after signing up. It takes me to 'Resume Activation' page and then when I click on this button, it goes back to login screen with error message - 'Logon Failed'. I have tried multiple times but no luck. Has...
How should I respond to multiple answers to a question that I have posed?
I have searched and scoured I have quite a few credits under the old program (late to the game!!) , that I thought I could use as a credit for my account, but this doesn't seem possible, unless i register for "Public Rewards". I see that if I opt in...
I was unable to set up my eSIM. How do I get another. I also need to pick a new number. How can I go back ask for one.
Hello everyone, I responded to text messages from the network offering a better plan, I responded YES, got a confirmation message back, but nothing happened. A month after that I went to my profile, added a new plan, I did input all the details, I go...
I was going to cha ge carriers and requested my phone number get ported to public mobile but my carrier ended up beating the prepaid plan that initially made me want to switch. but ever since the port request I can make calls but people do not receiv...
I need to update my payment credit card because recently changed it to new card, the old card can’t be used anymore, I can’t access my online account and I can’t change it. But I really need to pay my fees with my new credit card info. Please help me...
over charged on my bill, how to fix this?
Why sim card always not working. Always disconnected. No signal. I cant call text or they can call the no but its not ringing! No data. I reaer everything its still not working. Also when sending a code on my no its not showing up. Idk what to do wit...
I'm new to PM and just realised (after signing up) that things are done differently here.I purchased a plan for $40/month that includes 30gb of data.So, am I getting 30gb/month at $40 or is that spread out over 90 days, giving me 10gb/mos at $40?
Error 404 when submitting transfer telephone number @CS_Agent
I need help, my last Visa card expired in September so I’ve been trying to reactivate my plan with a new payment method but I keep getting errors. I’ve tried 3 different cards that for sure have enough money but get the same error each time. I’m gett...
Hello - I lost my sim and bought a new one. can you please move my number to my new sim
I cannot submit a ticket every time I do. The website just says oops something went wrong. How do I get somebody from public mobile to talk to me or live chat?
I have a 3G plan and am thinking of moving to 4 or 5. I've read in some forums that when one changes plans they lose Add-ons, etc. For example, US L/D minutes and monthly discounts like Refer a Friend.I also do not want to move to the Points progra...
HI there, I just tried to log into the community but it would only allow me to register. I tried using my user name but it said "it already exists" but had no option to log in. I had to create and submit a new user name - Fleury. Is there a way to lo...
Recently I ordered a new sim for my son, but while entering his new sim number to his account I added it to my account The physical sim is in my sons phone so hes been getting my calls My old sim is inside my mo but the number on my profile shows t...
How do I change my address and credit card info? I have tried several times through the My Account website and have been unsuccessful.
I change plan to 90days from 30daysWhy give me 30days reward? Not a triple time?
If I request the moderator to change my subscription plan since I am unable to do it due to their programming display issue, how long does it take for them to complete my request.
I changed my subscription but was charged twice because of issues with the site. It is impossible to open a ticket - it gives an error message everytime. And trying to send a message is not possible - Please HELP!
I thought I would share my most recent speedtest experience with the community. I barely touched my 250mb of plan data this month and since I regularily suspend my services I usually run a few speedtests on the last day of my cycle. Even though I was...
I've never had an issue with my data until this reason plan pay period. Just wondering how I get it to work again
Hello,I canceled my subscription but I still got charged, I know I have a 90 days grace period. I was supposed to have $36 in funds, now I have $21. Can admin help me fix his please.Thank you
Hi, I am going to upgrade my current plan but have a question about the rewards. Are all of my current rewards pre-auth payments + loyalty pays still remain available on the new plan ?
@CS_Agenthave tried to port out of public mobile but gives me error saying I can’t or not allowed to port out in Red
I bought a US add on with data, talk & text. The first day I didn't have auto download on for group messages, so turned it on my phone worked great. Could send/receive photos and group messages fine. Yesterday it was only working sometimes and tod...
Need help. I want to replace my sim. I used my phone while on vacation using a service provider in the country I was visiting. I am back but have misplaced my sim and cannot access my account as it wants to verify via text to my phone (which cannot...
