[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Not getting incoming calls
I ported from Fido yesterday and am not getting incoming calls or text messages.I am able to make calls and send text messages.Please help!
Resolved! Can-US promotion
I changed my subscription to the Canada US 50gb deal for $34 and it would have started on March 21. However, I needed it to start earlier. So, I deleted the promotion thinking that I could just re-select it and start it sooner. Unfortunately, the d...
Resolved! Cancel Public Mobile
How do I get Public Mobile off my phone and cancel this mess?
Resolved! Plan switch
At one time of day would a new plan start? It shows that I’ve used no data yet, credit card has not been dinged yet but I’m in the USA and could use the data included now.
trouble transferring number
Hello,I started transferring my number yesterday evening. I initiated the transfer, confirmed it via the SMS sent by my previous carrier and then then switched to my new public mobile sim card. Having waited the prescribed 5hrs my phone still does ...
Can't receive OTP(one time passwords)
I got my plan last week, I ported my number from Freedom to Public Mobile. I received 1-2 passcodes already, but now it completely stopped? I hard reset my phone (iphone 13), I turned airplane mode on, turned my line off in settings, shut my phone of...
Change plan now instead of on renewal
Hi everyone! I chose a new plan that was a limited time promo, and without thinking I chose “change on renewal” instead of “change now” which is what I should have picked. I can see the new plan in my upcoming subscription, but I would prefer to be o...
No longer want to change subscription
Hi everyone,I chose change subscription upon renewal but now I don’t want to change my plan. How do I cancel the subscription change?
SOS
What should I do if my phone keep saying SOS, bought a new sim but it’s the same thing and my phone was never carrier lock. @Member
Resolved! Porting a number to the current plan
Hi,I have couple of questions...I activated a new 5G plan with a new number. Can I port a number from my another service provider to this plan without changing my account?Is it possible to convert to e-Sim and later to physical sim again?Thanks!
Downloads
I am unable to download picture attachments even with my mobile data on. Any idea why that is? Am I overlooking something?
Moderator
How do I submit a ticket
Help Please. Can't Port My Number to Public Mobile
Receive a text message from Public Mobile saying I entered the wrong account number from my old provider. So transfering my number is unsucessful. Can anyone help me with this issue please?
Resolved! Unable to receive any text message
Hello, I got a message from Public mobile after activating my number, it said having trouble transfering my number. Then I have not received any phone call or unable to receive sms from anyone. I can still call but no one can reach me.Please help me ...
Sim issue
Need help activating my sim.
Can't send or receive Sms or incoming calls
Hello, I ported my number today from Fido. I am unable to send or recieve SMS. MMS are working.Also I am unable to recieve any incoming calls but can dial out.
Unable to receive text messages
Hello,I ported my number ~48 hrs ago, and I am currently unable to receive text messages from a number of my contacts (no issue with calling). Looking for support from a PM moderator to look into my account and try to get this resolved.Thanks
Resolved! Reactivate account
I wants deactivate my Telus account/plan and reactive my Public Mobile plan. Please how do I go about it? Thanks!
Put the wrong number in when transferring numbers
As the subject says, I have made a large mistake.
Referral
My brother switched to Public Mobile a while back and was signing up at Walmart.. he had my referral code ready to use but forgot about it till after the fact and they never asked for one.. is there a way to use it after signing up? Would be nice to ...
Resolved! If I have refferral credit will my auto payment auto adjust to just be the funds needed?
My plan is 35 a month but I got a referral completed. Is it still going to auto charge me 35 next month even though I have a $10 credit extra now? Or will it just charge 25 since that is the difference between what I have and what I will need to pay ...
Getting error when trying activate my a new subscription
WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Try Again
Transfer nee phone to my account
How do I tramsfer new phone to existing account. Old phone has sim i want esim for new phone
Referral
Today a friend of mine moved from a different service provider to Public. She used the referral link that I had provided to purchase her subscription. Her purchase and move to public was successful and the plan is now active with her. I am expecting ...
@Ck_PM
Hey CK I need your assistance signed up via self serve credit card was charged , esim was sent I added it but it did not work . Read around the boards to delete it and readd. Of course as you know nope that don’t work I need a new esim . Submitted a ...
Resolved! 75 gig CAN/US plan
Hello...I just tried to change my current subscription to the 75 gig CAN/US plan for $40 that you're offering. Once I hit the confirm plan change button at the bottom of the screen, there were multi-coloured dots on the screen indicating it was work...
New customer
If someone switches from Koodo to Public, would that be considered a new activation?
Resolved! No inbound calls or text
I ported my number from Rogers. Sim card installed. Using just cellular service, no data, I can make calls and send SMS text but cannot recieve calls or sms texts... Therefore cannot fully confirm account. using iphone 12
No voive service
I have no voice service,only data…3 days ago I had both….mu number was ported from Koodo mobile and I was advised that service was cancelled (no longer have service from Koodo mobile)
Resolved! number transfer from physical SIM to eSIM
I have some questions about the number transfer process if you have a physical SIM in your phone from the old provider and using an eSIM from Public Mobile.Is the number transfer process the same as it would be if you had a physical SIM from Public M...
