SIM card

[SherrieWeiler]

I am a customer of public mobile. My SIM card broke so I ordered a new one. It won’t let me transfer my number over to the new sim card. What am I doing wrong

[esjliv]

@SherrieWeiler - do you have your account listed in lost/stolen status? If so, resume service prior to SIM Swapping on your account so your account status is Active. Make a manual payment if required.

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

[hairbag1]

@SherrieWeiler 

log in on your laptop but use incognito mode.

[dabr]

@SherrieWeiler   To add to @softech's suggestions, the SIM change option is available under Quick Links or Profile page in self serve, but using a clean browser or incognito/private mode is important because of caching problems.

[softech]

@SherrieWeiler   you got the sim card already and you try to Change sim card on a moble phone?  Something wrong with that part of the site and you need to use a computer to do that

Please  go to My Account aain from ONLY a desktop or laptop computer to request Change Sim card.  Using computer should work. Let us know