02-20-2023 09:33 PM - last edited on 02-20-2023 09:53 PM by computergeek541
I have a new SIM card and it says it’s invalid when I go to set up an account online
02-21-2023 01:13 AM
@DarcyG
I remember on this Forum, someone tried to activate the PM SIM by entering a Lucky Mobile SIM number.🤦♂️
Anyway, where did you purchase the PM SIM?
02-20-2023 10:30 PM
@DarcyG - can you confirm if you are Activating this new SIM card, or are you SWAPPING this SIM card on an existing My Account?
Make sure this this is a Public Mobile SIM card not, and not Telus or other type card.
02-20-2023 09:39 PM
@DarcyG is that a new PM sim card that was never activated?
Also, any chance you activated once, got error and you are re-attempting the activation a 2nd time and got the error??
Where you bought the sim card from??
02-20-2023 09:36 PM - edited 02-20-2023 09:37 PM
@DarcyG Is it a new SIM card ? Also you only need to enter the last 9 digits of sim card the first 10 digits should pre load on the screen
