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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to merge calls - Samsung S20 (Android 12)

Having issues merging calls/3way calls.Samsung S20, Android 12 latest update. Anyone have a fix for this? Thanks

Resolved! US Roaming stopped working

Hello,I bought a US Roaming 1 Giga Data (for 10 days) on October 21. I arrived in US and started to use my adds on plan on October 23rd. Suddenly, it stopped working today. I checked my usage, and I only used 48% of the adds on data. It has been only...

Can't log in to account - Page Expired

Getting an error when trying to log into my account. Anyone else seeing this? Page ExpiredThe page you are trying to access is no longer available.

Resolved! Lost Phone and no contacts

Hi I lost my phone, got a new phone with sim card. Entered new sim card online. Is there anyway to get back the contacts? I have already tried the import which tries to import via my google email address. No luck with that. Any other way ?

My phone is not working

My autopay didn’t go through so I paid manually. My phone got reactivated but I’m still unable to make calls. “I used up all my minutes”

Resolved! Referral code

Hi when I signed up I used a referral code. It's been nearly a month and I have gotten my $10 credit. What can I do about this?

service discountinued still after updating my credit card info

My credit card has been changed it is only yesterday that payment was due but they have discontinue the service.I have updated on the payment section with my new credit card, but still unable to have the service.What do I have to do in this case?

My phone number is not transferred over probably

Hello,I just activated a SIM card and transfer a number over from another provider. I am able to use the data, but not able to use text or phone. My previous provider said it's not transfer over probably and I need to contact Public Mobile to redo t...

Community participation

Resolved! Community rewards

Can anyone share how they accumulated $1/month reward by participating in the community.

Resolved! How to access my messages internationally?

Hi, I am currently in Malaysia for vacation and am unable to get my verification code for Instagram sent to my WhatsApp account which is registered under Public mobile sim card. As my number is Canada use only and does not support roaming service int...

Resolved! Changed plan

I changed my plan about 4-5 days ago to the 5 gig plan at 4g and it still has my old plan. I chose to have my plan changed at next renewal. If I was to change my plan right away, would they charge me the amount I just paid plus an additional 40 bucks...

Account suspended

Hi, today it’s been day to day a month that I have PM. I had selected «pre authorised payment » so the money was supposed to be taken automatically from the account. But then I saw this message saying that my account was suspended. When I clicked on...

Resolved! US Roaming Talk is not working

I paid for Add-ons: x1 US Roaming - Talk Text (10-day).Text works and Talk does not work.How do I contact Public to correct the talk issue?FYI, I ordered the same service for my wife and it works fine.I swapped sim cards between my phone and my wife...

Why is Data Being Used Every Night at The Same Time?

I keep my cellular data off. Not off with the 'master switch' but every app has it individually off. I just noticed every night between 12:01 and 12:03 about 4MB are being used. I only have 250MB total, so I'm curious where this is going.Any insight ...

Resolved! Where are the credits for a recent phone purchase

Resolved! Public Points

Hello! I was wondering if anyone can explain to the advantage of subscribing to Public Points vs loyalty program. Thank you, Rachid

deactivated account

My account has been deactivated because it says I owe money. I have autopay. Why didn't it go through

Resolved! Step 1 of using dual sim with Public Mobile

I'm starting a business and would like to use dual sim on my iPhone SE (3rd Gen). From all I can tell, I CAN do this on my phone, and I CAN get a second SIM card with PM (but not an eSIM). My question though, is how do I get a second SIM? Do I just...

Data disappearing faster

When I took on the basic plan I used my 250 data cautiously and never went over. Now I’m using it even more cautiously and keep running out.

Resolved! Not getting my friend referral discount

I signed up a friend with my referral discount but am not receiving my referral discount.

Resolved! Current plan does not match the plan I paid for.

Hey.Back in September I changed my plan to the 20GB LTE promo plan on renewal. Looking at my account payments and I was charged for this both in September and 2 days ago on renewal however on the main account page it's still showing that I'm on my o...

Resolved! Text from Public saying my phone will not work after June 2023? ? reply from support requested

I got a very unwelcome text today: "Public Mobile here. Starting June 2023, some of the older phones on our network will no longer be able to send or receive group, photo and video multimedia messaging (MMS) due to a service update. You are being con...

Resolved! SIM card has not arrived

I ordered my SIM card on September 8th and it still has not arrived (7 weeks later).

Cannot use phone even though the account is active

Hi, Made a switch in phone plans the day before my plan expired, and forgot to switch the autopayment credit card. My account got suspended, then I changed the credit card last night. It was only suspended 1 day or less. Payment was successful, accou...

Resolved! Points

Hi, do the points you earn in a month accumulate each month until you use them? Or do you have to use them all each month?

Resolved! Service

Keep getting message saying that I have no minutes left. But my service is unlimited. What is happening? Thx

What contributes to Data usage?

Brand new here and my daughter set me up on the basic $15/mo plan, so minimal data but I used it all within the first 5 days of having this phone and have no idea how. I have no apps on the phone, no web searching etc. It is basically just for emerg...

They suspended my account and giving error to sign in my account. How I can make a payment?

Resolved! Re: Changing plans

I found I have a total of 11gb data of those "one-time" / "holiday" bonus in my account.Now, what if I switch my 4G speed plan to 3G speed plan - will the bonus data also downgrade from 4G to 3G?Thanks in advance!

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