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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

The Web Site back to normal

The Sign in Site is back to normal.It is up and running smoothly.

@CS_Agent Website down, 611 didn't work for m

Want to get US Roaming but website down. Tried 611, gave you a bunch of money but I don't think Roaming was enacted. How can we fix?

Activate sim card, site down

I need to activate the sim card as soon as possible, please let me know if this can be done with an agent thank you

Cannot get into account

I also need to update payment and get a system error when I log in - how can I make a payment to get my account reactivated as I have no cell service.

Call is being picked up by someone else?

I have just activated a new Public Mobile SIM yesterday. I've noticed that the data, texting, and outbound calls are all working as expected. However, for inbound calls, when I dial the number, I do not get ringed. Instead, someone else is picking up...

Run out talking time but my plan is unlimte talking

My plan is unlimte talking provincial, I just get the message I'm run out talking time and need long distance add-on, but I didn't out of my city and just make local call only. And I can't make any local call now. What I can do now

@CSagent Payment and system error

I need to update my payment method. I cannot login to my account due to system error. Is there another way to update my payment information? @csagent

@CS_Agent

Hi there,I've been trying to get an add-on to cover me for my trip to the US. I leave tomorrow and would like to get it set up before I go. I hope someone can help me. I tried sending this as a direct message but it wouldn't send to the @CS_Agent ...

Resolved! Receiving texts in the Philippines

I need to receive a website authentication code to my PM number. I'm currently in the Philippines. Question is - will i receive a text from Canada in the Philippines with my Public Mobile sim inserted? So far it doesn't seem that i can.I'm on the $25...

website

when is the website maintenance going to be done, I really need to get onto my account.

Can't add US roaming add-on

I tried to purchase a $20 US roaming add on. I couldn't log into my account due to the website being down and tried to do it by calling *611. When I called and tried to confirm the add on, I would get an error message. Does anyone know if there is a ...

Account Suspended and Unable to make Payment

Hi, My monthly payment was supposed to come out today but it was unsuccessful due to issues they’re having today. I tried *611 and it won’t allow a manual charge to my registered credit card. My credit cardis working so that is not the problem. My ph...

Resolved! Will the 15gb for $40 plan still be available when the activation page goes back up?

I'm a new customer who just received my SIM card yesterday and I was really hoping to get the 15gb for $40 plan, but I had to wait until today to pay for it and now there seems to be an outage. It looks like a limited time deal, so will the plan stil...

Cancel service

I am trying to cancel my service but can’t seem to do it.

Resolved! Public Mobile still charging to my credit card after I have cancelled the service 20 months ago

I have cancelled my service back in early 2021, and I just realized I have still been charged in the 20 months. I tried to login to my "old" account to check my status but it seems the Public Mobile web site is always in error. Is there any contact t...

Can’t log in via self serve

I can’t login to pay my phone bill via self serve. I’ve tried multiple different browsers, different devices (phone and pc) I’ve tried incognito and clear cache.I’ve even tried resetting my password. But still all day no luck just keeps bringing me b...

Mastercard Debit not accepted?

I have a BMO Mastercard debit card that I have tried to pay my public mobile bill with but it won’t accept it. I’ve read that PM accepts Mastercard credit. Do they not accept Mastercard debit? Thanks!

can't access account

HELP PLEASE!!!!I forgot to update my credit card info and when the November payment failed they closed my account and froze me out. I can't phone anyone. I need to give someone my new credit info and be able to access my account again

when the issue can be fixed, cannot log in for few hours already..

How to create a Self Serve account?

When trying to create an account I get taken to a ChatBot that tells me I need submit a ticket; when I try and do so via the link given by the Bot, the only options are "Self-Serve Password Reset, Change my Self-Serve email, and Reset 4-Digit Pin". C...

I need my account number

I cannot access my account page. I need my account number. Maya

No calling available

I signed up on November 1st and it still says I am unavailable when someone calls me.

response@ccts-cprst.ca

Ajouter des données mobiles

I can't log in!!!!!

I can't log in to pay my bill which is due tomorrow! This is ridiculous! We can't even talk to someone! What kind of company is this??! I'm so going to switch companies. Hear nothing but bad new about your company.

Resolved! Unable to login

Upon submitting the username and password on login screen. The next next screen just shows an error message saying "Page ExpiredThe page you are trying to access is no longer available."

Resolved! Port-out fail/website down/account cut off early - what's going on?

Hey there, not sure what's going on or how to get help with this. I'm moving to Mexico in a week so tried Porting out to Fonego last night, got a message this morning that Public Mobile rejected it, not sure why. Anyway, my plan was valid from Oct 4 ...

Leaving PM after just joining - process?

Hello,Asking for a friend. They just joined PM the other day and got offered a winback offer from their previous provider. What is the process like if they decide to port back? Do they get charged for 30 days of service at PM since it's a 30 day p...

System Error on account log in (Planned Maintenance)

Ok , I have no issues with planned maintenance.But just a couple of suggestions for Public Mobile.Either send out a text message saying you are going into Service. (this didn't happen)Or turn off all text messages from Public Mobile until your servi...

System error. Please try again.

I am unable to sign in. My account needs to be topped up. Perfect example of how unrealiable our services really are, when in dier need. How do we prevent such a crucial event to never happen again? Thank you.

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