New Credit card update

[MartinZ]

I can't update my cc info. I keep getting the same "oops something went wrong. Try again later" message. 

I've tried the incognito approach and still no luck. I need help from actual people to fix this issue. 

Never had any complaints about the service til NOW.

[DDM69]

Hopefully you know that everything is done online here.  Sometimes I find hitting the back page arrow and then trying again works for me.

You may get some good suggestions here on the community forum.  If not, contact a CS agent as mentioned by others.  Good luck.😎

[esjliv]

@MartinZ - good you tried incognito mode. The message says 'try again later', maybe in 15+ minutes or so, see how that goes.

If still issues, contact ­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[LoveNature]

Hi @MartinZ 

try close all browser and clear cache/ cookies/ open inPrivate mode,from computer.

[Handy1]

@MartinZ  Try a different t device or lap top 

and go to payment tab and update cc info 

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM