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Sim not Received

Great Neighbour / Super Voisin



I ordered a SIM and did not receive it. It has been more than 10 days. Order number is 323608 


Deputy Mayor / Adjoint au Maire

FYI...this is not customer service.  We can't check your order.  This forum is for customers to help other customers with questions.  Hopefully your SIM card arrives soon.  Welcome to Public Mobile 😊

Great Neighbour / Super Voisin

Hello @tototomate, this could be totally normal but if you want it as soon as possible you could try to cancel the online order and going to buy a sim in person?  If you can’t wait it still doesn’t come after about 3 weeks you can buy them at select Telus stores and other locations that carry public mobile sim cards.  You can find those stores near you here:  Hope this issue gets resolved soon.




 sim card order could take as many as 3 weeks.  So, you should get it sometime next week


But since it is over 10 days, you can open ticket with PM support to confirm they shipped it



please follow this to open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there



If you need one urgently for activation, get a new one from local Telus or Koodo store. 


Model Citizen / Citoyen Modèle

Hi @tototomate 

if over 10 business day then send a private message to CS_Agent   with your order #.



Mayor / Maire

@tototomate  Can take 3 day to 3 weeks to arrive if you need one sooner try Telus Koodo stores near you for in person pick up  or contact support for status update 



Getting support / submit ticket


  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 


Or while your already here and logged in the community


  • you can send a private message   CS_Agents by clicking here.


  Watch for reply top of page to the

   Right ( envelope image )


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