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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! NEED HELP with number transfer

I have activated my public mobile SIM but i didnt reply YES to the number transfer request SMS from my old provider. Please help me send the request again. Thank you.

Resolved! Ticket reference

I have a ticket reference that I wonder what status it might be at.. It is number xxxxxx. I am new to this and didn’t want to miss the time line. Thank you D.

Picture messaging

Hi there, I’m on the $15 plan and I can’t seem to send a picture. My data is ON . When I send it underneath the picture

unable to change plan

Tried changing my plan and its not showing any options to pick from. Tried for pc and mobile device with no luck.

Resolved! Can't sign into my account

Won't let me sign into my account says email is invalid. I need to up credit card info and get my phone working please help

Resolved! Mobile phone not working

I'm very frustrated right now. My phone hasn't been able to make nor receive phone calls since Thursday night. Mobile data is still working though. I've tried rebooting the phone, re-inserting the SIM card, tried putting the SIM in another phone, and...

Resolved! Invoice

Hello, I need to print my invoice and I don't know where I can download to print, could you send me the invoice please?

Resolved! NO CONNECTION YET

I have just purchased my phone and thought I had everything set up with Public Mobile, but, I am still not able to make/receive calls....HELP

Phone not working

My phone account was suspended for a month for non-payment. Made credit card payment yesterday. Phone is still not working. When I tried to sign up for reward it said, my email and phone number do not match?Could my phone number have changed?

Resolved! Glitch took money 2 times

I topped up to change my plan and it added the funds 2 times ànd put an extra 55 on my account i need this money back!

Glitches

Can anyone help me? Every time I click on plans or add on my screen says error and logs me out... It has been like this for years. Last time I posted here and someone else updated my plan. But I'd like to be able to do it myself. Also I am out of dat...

Resolved! Changing provinces but keeping my same phone number

If I move to Manitoba but keep my Alberta phone number will I have to pay Manitoba pst?

Resolved! Stolen Phone and Now New Sim Card

My phone was stolen today and my sim card was in it, so I bought a new sim card and I am wanting to keep the same number, but I don't know how to do this because I do not have my sim card. What should I do?

SIM CARD ARRIVAL

It hasnt been more than 7 business days yet— however ive read a ton of reviews of people saying that their sim hasnt arrived days past that mark!! under my tracking number it says the following “NotApplicable/Nes'appliquepas” im a little worried! if ...

Resolved! No Sim - Remove autopay

My parents took the sim with them and I had not created a self serve account before they left. I need to remove autopay. How can I do it now?

Resolved! Forget password

I forgot my password and the security question to reset my password

Resolved! How do I retrieve

How do I retrieve a voicemail conversation from November 2 2021

Resolved! How to add Add On

This is freaking frustrating. My son is going to US for three weeks and I am trying to add US Add one, and no way I can talk to an agent. If no one contacts me before Saturday evening( that is tomorrow) I will cancel my two public mobile connections ...

Resolved! 500 minutes long distance

Hello, My account says I have 500 minutes of long distance as a bonus. Where can I see which countries I can use these minutes for?

Resolved! SIM card

I ordered a SIM card and I am trying to put it into am IPhone 10. It seems to be a bit too big. Just wondering if i can take this SIM card back for a smaller one?

Resolved! Wrong email

Hello i had to re register. I put in my wrong email the forst time and now i cant get my sim card or anyhting to work as it sent the notifaction to the wrong email

Service not working

My service is not working from yesterday evening. What should i do

Online number - scam

Hi,My public mobile number is being used online for scam calls. How can i stop this?

Resolved! US Add Ons

I recently purchased US Talk, Text and Data. While in the US my phone would not registrar onto the Network. 75% of the time in the US my phone did not work. I think I should get a refund. I also find it extremely frustrating trying to get help fr...

Resolved! Number not working

I ported a number over to my account yesterday (over 24 hours ago) and it still has not activated. I ported it from Telus and it has been cleared on their end. Does anyone know how long it will take or what I can do to get the phone working.

Resolved! I am getting '' not registered on network ''

I am getting '' not registered on network ''. Everything was fine until now... This started today... I cannot call anyone and I cannot receive any incoming calls either...Does anyone have a solution? Louis

Resolved! Locked out

I am locked out on my account And need to make a payment asap, I do not have access to the email I created the account with to reset the password. I’ve had this number for 3 years now and I can’t lost it.

Resolved! Was not able to receive SMS from Service Canada

Tried to use for 2FA. It worked instantly on my previous provider. It did not work here and i had to change my 2FA. Tried to send twice but did not receive anything. Sometimes happens with other 2FA SMS even when I was on other networks, so not s...

Resolved! Changed my phone number by mistake and can't get my old phone number back

I meant to change my daughters phone number and port another number over and we are all with public mobile I accidentally changed mine. Need to retrieve my phone number back. Please contact me asap.

Resolved! 2 Step Verification not working

I just set up this phone and ported my number from Fonus to Public Mobile on June 22nd. I can text and call people and use data pretty much everything works except my 2 step verifications for all my online accounts such as banks, Amazon etc. Is there...

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