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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2337 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30322 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42086 Views
  • 185 replies
  • 29 Bravos

Resolved! Am I making money(credit) now LOL

I am using $15 plan, but having bonus of $16now(auto renewal+loyalty+refer), I just realizes that I have $1 credit balance , how nice. does it mean next month I will have $2 and so on...? very happy using free phone plan now. 

yackinlyn by Model Citizen / Citoyen Modèle
  • 1203 Views
  • 10 replies
  • 1 Bravos

IMEI

Hello again,I have another question for you lovely community members. I need my IMEI number for my phone because it is so old that it's still locked to virgin. But a few of the numbers are rubbed off on the label so I can't quite see what the phone I...

Namu by Great Citizen / Super Citoyen
  • 716 Views
  • 5 replies
  • 1 Bravos

Resolved! Account Setup without Sim Card?

Strange request I'm guessing. I'm waiting to get a SIM card for my wife's phone. Is it possible to begin the account setup while waiting for the SIM card? Just checking!

Koombassi by Model Citizen / Citoyen Modèle
  • 1448 Views
  • 12 replies
  • 0 Bravos

Resolved! *611 problem

 when l try to call *611 it says my password doesnt match so l need to change my password so how do l change my password to be able to call *611

Jamie2 by Great Neighbour / Super Voisin
  • 631 Views
  • 4 replies
  • 0 Bravos

Resolved! Detailed billing information

We are on the $25.00 plan and our bill came today for $25.76. We have the auto reward. Subtracting the $2.00 auto reward, our bill is $23.00. What is the charge of $2.76 for (GST of 5% and British Columbia PST of 7% plus ???) With thanks for your hel...

TAD by Great Neighbour / Super Voisin
  • 1660 Views
  • 21 replies
  • 0 Bravos

Resolved! Gift Cards for Christmas

Is there the option to purchase gift cards for Public Mobile to build up customers?

Mywrites2 by Great Neighbour / Super Voisin
  • 1694 Views
  • 13 replies
  • 0 Bravos

Resolved! Question

Why am I getting a text saying 75% of my data was used after only 500mb were used on a 2.5gb plan?

Greiagon by Great Neighbour / Super Voisin
  • 843 Views
  • 6 replies
  • 0 Bravos

Resolved! Can’t log into self serve or add on any data

I added extra data by calling the 611 number, my payment went through but I never got extra data for this month. I’ve been trying for almost a week now and still can’t log in or reset my self serve password.

riddemal000 by Great Neighbour / Super Voisin
  • 1219 Views
  • 9 replies
  • 0 Bravos

Resolved! lost my sim

hii lost my sim card.is buying new sim and using "change sim card" option keep my old phone no attached? thanks

Roomi78228 by Great Neighbour / Super Voisin
  • 726 Views
  • 5 replies
  • 0 Bravos

Resolved! Talk Time Outgoing Calls

I have 100 minutes Canada wide talk time. I'm assuming that's for outgoing calls. For incoming calls, is the talk time unlimited?Thank you Community. 

Koombassi by Model Citizen / Citoyen Modèle
  • 481 Views
  • 2 replies
  • 0 Bravos

Resolved! Telegram X messaging app

Does anyone know if PM recognizes Telegram X as text and picture messaging or does it deduct data from ones allotment ?

Rose9 by Great Neighbour / Super Voisin
  • 732 Views
  • 3 replies
  • 0 Bravos

Resolved! US add on package

Is there an option for a monthly add on package for snowbirds that go south for 5 months?Thanks

marykemick by Good Citizen / Bon Citoyen
  • 1656 Views
  • 18 replies
  • 0 Bravos

Resolved! Calling Location

When I got my phone, I was living near Belleville.  I used Bell telephone.  When people got a call from me it said the call was from Belleville.  I moved from Belleville and also moved from Bell (notice my obsession with the word “Bell”) to PM.  I po...

BPrior by Good Citizen / Bon Citoyen
  • 822 Views
  • 4 replies
  • 0 Bravos

Resolved! Texto/sms

Bonjour,J'ai forfait  appels illimité/repondeur/ligne attente mais pas de textos ni sms. Combien de plus pour ajouter forfait text/sms avec mon plan actuel qui est de $22/mois.Merco à l'avance. Puis, comment ajouter cette option à mon compte.

438345184 by Good Citizen / Bon Citoyen
  • 831 Views
  • 4 replies
  • 1 Bravos

Resolved! Change number / port number

Hey guys! I am splitting my numbers. I want to keep my existing phone number and put it on my partner's family account on Rogers. But I want to keep my account with PM for my business contact. For that I will need to have a new phone number. Its my u...

lila_may_qt by Great Neighbour / Super Voisin
  • 1287 Views
  • 7 replies
  • 0 Bravos

Resolved! Transfer account to another person

How do I transfer my account to another person. I currently have my son set up with my email address, and want to set up accounts for myself and my daughter, but you can’t have several numbers on one account. I want to switch my son to his own email ...

Seltenrich by Great Neighbour / Super Voisin
  • 918 Views
  • 7 replies
  • 1 Bravos

Resolved! Unable to access my husbands account which I set up in 2019

had set up mine and my husbands account in 2019.  Both on auto pay under my credit card.  Had a credit card renewal.   Husbands account now suspended due to expiry date on credit card needs to be changed.    I have updated the credit card info under ...

Motleycat by Great Neighbour / Super Voisin
  • 1006 Views
  • 7 replies
  • 0 Bravos

Call forward ported number

Hi,I have to port my number from virgin upon activation and then get the SIM card shipped to me arriving a few days later. I will be using my son's spare phone til it gets here. Once activated and ported can I get my number call forwarded to my son's...

Namu by Great Citizen / Super Citoyen
  • 1049 Views
  • 15 replies
  • 2 Bravos

Porting a number from Freedom Mobile to Public Mobile

My friend wants to sign up with Public Mobile. He currently has a plan with Freedom Mobile. Can someone remind me how to port an existing phone number again, and also how to find out if his number is portable?

helenhelen by Model Citizen / Citoyen Modèle
  • 1100 Views
  • 5 replies
  • 1 Bravos

phone number transfer from old provider

I have called old provider to do the phone# transfer. but after several hours, I still can't use the new number, data seems be activated already. 

zllaann by Great Neighbour / Super Voisin
  • 667 Views
  • 5 replies
  • 0 Bravos

Issues in transfering my number

I was a Public mobile customer. I get my number from public mobile. Then I transfer to another provider. Because of technical problem I came back to public mobile again and I transfer my number too.  Now the previous provider said that my number did ...

mshirdelpour by Good Citizen / Bon Citoyen
  • 1070 Views
  • 12 replies
  • 0 Bravos
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