cancel
Showing results for 
Search instead for 
Did you mean: 

promo code ending today for 2g additional on $35. plan ending sept 22 2021

francinegravel
Great Neighbour / Super Voisin

JUst activated today my new simm card to get promo 2gbbonus for my new plan of $35.00

 

When going to my account i do not see my 2 extra gb

 

please reply

Thanks

7 REPLIES 7

BKNS27
Mayor / Maire

@francinegravel 

I am assuming you entered the 2GBBonus during your online activation.

 

If not, I would suggest you contact a PM CS Agent by clicking on the SIMon chat button and type in Create a Ticket. 
Be nice to the Agent that you accident missed entering the code.

LeePublic
Deputy Mayor / Adjoint au Maire

@francinegravel  Usually, you have to wait up to 48 hours for the bonus data to apply, if you don't see it by then, then contact a CSAgent. It appeared immediately for me when I signed up.


@francinegravel wrote:

On linr

 


  check SelfServe My Account on Friday and you should see the bonus 2GB there under My Promotion 

Anonymous
Not applicable

@francinegravel wrote:

On linr


@francinegravel 

for Activated online,  

  • Please note it may take up to 2 business days for bonus data to be applied. 

after 3 day go sign in to Self-Serve, to review your account,

if you can't see it that promo 2GB,

 

you have to Contact Customer Support Agent by  Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

francinegravel
Great Neighbour / Super Voisin

On linr

 

hTideGnow
Mayor / Maire

@francinegravel   If you activated online yourself and not in store, please wait 2 business days for PM to add it on your account

 

 

https://productioncommunity.publicmobile.ca/t5/Announcements/Flash-Sale-2GB-of-monthly-bonus-data-fo...

  • Please note it may take up to 2 business days for bonus data to be applied. 

Anonymous
Not applicable

@francinegravel 

do you Activated online or in store !

 

Need Help? Let's chat.