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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53050 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61111 Views
  • 186 replies
  • 31 Bravos

Resolved! Not registered on network

I recently bought a Samsung A71, open box (online) , sold by Best buy (not any 3rd party), it worked fine for first couple of days and suddenly message coming as not registered on network. Checked with best buy and was advised need to check with prov...

Smanjari30 by • Good Citizen / Bon Citoyen
  • 2728 Views
  • 17 replies
  • 0 Bravos

Resolved! Us add on

If I purchase the $20 Us talk and text, will I be able to call Canada from Arizona? 

Slug27 by • Great Neighbour / Super Voisin
  • 851 Views
  • 4 replies
  • 0 Bravos

Prepaid voucher

Why can’t I redeem a 50$ voucher on the website 

Neil1969 by • Great Neighbour / Super Voisin
  • 1629 Views
  • 10 replies
  • 0 Bravos

Voicemail

Hello everyone,I upgraded from a 15 dollar plan to 25 so I can access my voicemail. I have attempted all the remedies stated on this forum, and I still do not hear access to my voicemail. Helppppppp. I am so frustrated with this phone company. 

Mashlee by • Great Neighbour / Super Voisin
  • 1420 Views
  • 9 replies
  • 0 Bravos

NO SERVICE

Why is my son's hp have NO SERVICE, he did not tell me that it has been going on for awhile and the last I checked his account, it is active.  Not impressed!!!

dianawoon by • Good Citizen / Bon Citoyen
  • 1621 Views
  • 12 replies
  • 0 Bravos

Resolved! Need another confirmation request from previous provider

Hello this is a Message for a moderator. I need my previous provider to send me another confirmation request. Previous provider = Videotron account # xxxx. Tel #xxxxx. Public Mobile account # xxxx initalised on the xxx. Thanks 

rosslizee by • Great Neighbour / Super Voisin
  • 754 Views
  • 2 replies
  • 0 Bravos

Resolved! Self serve locked

Hello,I am unable to log in to my self-serve account since I forgot my email address and password.Could you please help? Thank you 

JohnDev by • Great Neighbour / Super Voisin
  • 1130 Views
  • 3 replies
  • 0 Bravos

Invalid phone number and invalid MMI code

Hello, I'm having some issues with my number. First and foremost, the number appear as invalid when I'm trying to use it on some application forms on internet and there were some instances where people told me they couldn't reach me for the same reas...

DimDim by • Great Neighbour / Super Voisin
  • 1005 Views
  • 3 replies
  • 0 Bravos

Lost service randomly...again

Hi, I’ve been with public mobile for a few years now and this happened once before. My phone bill was paid and I’m in the middle of my cycle and I lost service, I checked to make sure my phone wasn’t blacklisted somehow or anything like that. I resta...

Jkharris by • Great Neighbour / Super Voisin
  • 980 Views
  • 4 replies
  • 0 Bravos

Resolved! Trying to Change credit information - 5 digitauthenticator doesnt work

I've already emailed the moderator team, got 1 reply then radio silence. All i'm looking to do is update my CC information so i don't get shut off - but when i put in my phone number for a 5 digit authenticator code, it's not sending me anything - an...

wwong57 by • Great Neighbour / Super Voisin
  • 1153 Views
  • 6 replies
  • 0 Bravos

Resolved! 'SIM network PIN blocked. Enter SIM network PUK.' Samsung A5

I entered the PIN I created when signing up for Public Mobile, didn't work. Now I have this error message. I contacted my old carrier (Virgin Mobile), Public Mobile & Samsung. I've used 7 of my (10?) uses before this SIM card is null and void. Settin...

lomlow by • Good Citizen / Bon Citoyen
  • 9321 Views
  • 13 replies
  • 1 Bravos

Resolved! I cant seem to log into my account

when I try and log in it wont accept my e mail address and or password that I've been using all along.  

Biffo by • Great Neighbour / Super Voisin
  • 1324 Views
  • 6 replies
  • 0 Bravos

Resolved! transfer sim to new phone

transfer sim from old phone to new but can not connect to network. Request for SIM network PUK.  how do  find?

Alex0824Chan by • Good Citizen / Bon Citoyen
  • 1150 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto pay

Hi, I keep getting 611 messages saying my payment is due and instructions on how to set up auto pay. However, auto pay is already set up. This is the second month this has happened. In addition, after my first full month I was told my previously tran...

bikebums by • Great Neighbour / Super Voisin
  • 1578 Views
  • 8 replies
  • 0 Bravos

Resolved! Plan change unsuccessful, acct deactivated

Hi, I attempted to change my plan but it has not gone well. Today was the end of my billing cycle, phone not working, says payment declined (even though there are sufficient funds available on my autopay card that's been working for years now). Said ...

rob79 by • Model Citizen / Citoyen Modèle
  • 1211 Views
  • 4 replies
  • 0 Bravos

Resolved! My Account on my husbands name

Hi , My account is on my husbands name and I would like to switch it back to my name and set up my online account. We have even forgotten the online password and ID.  Kindly help, Zara

zarabutt by • Great Neighbour / Super Voisin
  • 1357 Views
  • 4 replies
  • 0 Bravos

New ranking

Hey I'm a Town Hero! I don't know how that happened but I just noticed I got a message 2 weeks ago. Well what do you know I think I like this label maybe I can stick with it for a while!

carlaspapa by • Town Hero / Héro de la Ville
  • 2084 Views
  • 11 replies
  • 4 Bravos
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