Community

Resolved! Unable to re-set password, email address "not found", unable to reset community email/password...!!!

HelloI've been on autopay for over a year, haven't logged into public mobile in that time.Now, I need to update my credit card number, so tried logging in for the first time in a long time. Tried logging into "self-serve", but couldn't remember passw...

Resolved! Problem having two (2) Public Mobile accounts only have access to one (1) account

Hi, I am currently having two Public Mobile accounts, one number for myself and the other for my wife. However when I log into Public Mobile website, I could only have the access of one (1) Public Mobile account [which only my account]  and I have tr...

Resolved! Bullying in the forums

Bullying in the forums is against community TOS Terms of Service The following activities are not tolerated in the Public Mobile Community. Any instances of these activities will be handled by a member of our Moderator team and may result in the remo...

Resolved! BONUS2GB promocode

Hi I just activated my account today and after reading that the bonus 2GB data are a one time thing and aren't actually added to your monthly data allowance I changed my plan from the $40 to $50. So does that mean I've lost the BONUS2GB promo? Are yo...

Resolved! Promo

I have tried to contact costumer service for 3 days, mas haven’t got an answer yet.there’s a promo where I should get the first month for free, but I didn’t get it for free. I need someone to check why and refund me 

Resolved! Referral Code

How do I know the referral code worked? When I typed it in on activation it had a check mark beside it but I don't see a mention of a $10 credit anywhere. I also used the extra data code as well it seemed to have worked. 

Resolved! Change Email

Hello, I'm trying to change my email. 

Resolved! Re: Transferring or Changing your Phone Number

What about if you're porting in a landline number? Those things can't receive SMS so how do I get this coveted sms authorization? I've been trying my hardest to port in a Rogers Home Phone number to PM but Telus called and said they received no autho...

Resolved! I want to port my old telus number, how do I do it?

Resolved! Re: Transferring or Changing your Phone Number

Hi,I have requested to port my number from Public mobile to freedom mobile (647-xxx-xxxx) and I was told that I should be getting text from Public mobile, but until now didn't get the text. It's been almost one hour now.Please text me so that my port...

Resolved! Top up of $15 and not $25

I topped up my account and it charged 10 dollars more than I wanted. Also the data add on isn’t working as I tried to use my phone today. Please help. Thank you 

Resolved! Ported number last week, can't receive calls anymore.

I can make calls, send/receive texts but I can't receive calls anymore on my account.I've tried using the sim in another phone and same thing.

Resolved! SIM card change

How do I edit community SIM card change

Resolved! My name is displayed wrong on outgoing calls

People are telling me that my business name is displaying on outgoing calls rather than my name. This is strange since the phone is registered under my name. All my account info has my name on it. Nowhere is my business name listed in my account prof...

Resolved! plan expired after paying my plan

I just paid for my plan and now it is saying plan expired???can anyone help me out here

Resolved! I need help paying bill

My ex set this  cell phone account up then kicked me out of the house without showing me how to pay the bill..  For some reason I can log into this forum but I cannot log into the account to figure out how to pay it.. My bill date is tomorrow.. 

Resolved! Re: Transferring or Changing your Phone Number

what i want to do is cancle my phone as i have 2 how do i do this  

Resolved! Trying to activate my SIM card

Partly through the getting started process, there are two choices whether I want to keep my old number cell number from Bell or create a new one, I want to keep the number. The next question ask to enter my phone number, I enter the number and am tol...

Resolved! How to access when I lost all account info: 4 digit call in number, and don’t have email access