Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,I put 40 dollars on my public account and I purchased 1G of data which cost 15$. So, the remaining is 25$ but what I see on my account is 10$. Where is the rest of my money?
I understand that at the end of 2022, 3G phones will become obsolete. Is this true and if so, i may need to purchase a 5G phone and how do I transfer my phone number and public mobile account to a new 5G phone. Thank you for anyone able to answer t...
I’ve been with Public Mobile for over a year now so I’m supposed to be getting 1$ for being on autopay and 1$ off for being with then for over a year. Neither have been applied to my account and I have no idea how to get in contact with a customer se...
Hi, I have been in USA for the last 5 months. I used the usa option for the first week but it was not working. I did put $ in my account in November 2021 to keep it activated. I had to put $ on March 12, but I totally forgot. Now I can not access my ...
So the first contest is finally done, not sure if they are going to publicly post the winners since the draw was supposedly on Friday, but I see they have put a few new prizes up. This time it is 2 (as opposed to 3 phones)...the Samsung S22s which I ...
I got a message in Feb that I was coming up on 1 year with Public mobile and would receive my 1$ monthly discount next month. The discount was not applied to my account and I can't open a service ticket.
my public mobile service was not working from noon Friday until after midnight. Around 2 p.m. I made a one-time payment thinking that might resolve a problem. However I auto-pay so now they have two months of my funds. Does anyone know whether they w...
I made a payment to my account 1 day prior to the auto pay cycle for the next month because I had run out of data. How do I reset my autopay for today with my new payment and get my service restored ?
Bought minutes and plan yesterday. Idk maybe it was the wrong one or something. Today it's asking me to renew money for my plan. My accounts suspended. I'm not paying double what I pay a month to do the usual things I do. I'm at the point I just want...
just activate my new sim and a new account. the sim is not connecting to the network shows emergency only.I got another sim and change the sim on the website. the result is still the same. both sim cards aren't connecting to the network. I tried to s...
Hey, Ive never lock3e my SIM before but hey I thought it'd be wise, since donating my phones to wherever or whoever they end up with seems to be my trend. HELP! Haha. How do i go about acquiring the PUK code. Any help greatly appreciated.
I allegedly only have one day to reactivate my account before I lose my phone number I've been trying for the last 2 weeks to contact someone and get help it's not letting me log into my Public Mobile account with my email when I hit forgot password ...
My account has been stopped because I allegedly failed to pay Current Balance: $6.00, despite the fact that I am signed up for dynamic Autopay. My phone has stopped working. I'm unable to send or receive text messages. I tried calling a friend, but t...
Made 2 manual payments yesterday from a different credit card (same one I used last month). Balance is double necessary, but will not apply to my account to lift suspension. Tried with chatbot to submit ticket, wouldn't accept my info. Keeps saying "...
I can't send text messages internationally. The error message i keep getting is "you have entered an incorrect number. pls try again". I am here in BC Canada. I made sure the country code is added yet it still doesn't work. Need help ASAP. Thanks
My son made a payment to his account the day before his auto renew came out and now his account is suspended because they didnt apply his payment. How do i get to talk to a live person so they can fix this issue?
Why did my automatic top-up only charged me a portion, then deactivated my account until I paid more. My online account indicted that I had a balance. When I attempted to pay whatever I needed to pay to reactivate my account, it showed amount due $...
