04-18-2022 08:42 PM
Unable to recharge or make a payment . Tried by multiple active and working credit cards and even debit cards , but payment does not go through @CS_Agent
May I know if public mobile has blocked me from making successful payment from cards?! Because the cards I used ,all are working in other websites except here in public mobile payment!
Solved! Go to Solution.
04-18-2022 10:22 PM
Have you tried contacting the credit card company or the financial institution that issued your debit card? It's possible the payment was blocked for some reason. If you give them a call, they can check things out on their end and see what might be preventing this transaction from being completed.
04-18-2022 09:32 PM
You only get two attempts at making a payment before having to wait one full hour before making your next two attempts. Do not use the same card more than 5 times in a 24 hour period or your account will be locked and you will have to contact customer support. If after following @HALIMACS advice you still get an error message you may have to :
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #
04-18-2022 09:30 PM
@rd2 wrote:How do I open a ticket ?
@rd2 you can open ticket with one of the 2 ways below:
1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
04-18-2022 09:29 PM
How do I open a ticket ?
04-18-2022 09:28 PM
I did send them direct message . Waiting for resolution
04-18-2022 09:17 PM
I did this but did not work . I cleared all history and cache and cookies . I went on incognito . I used 2 different credit card and different debits cards which are active and working in all other websites but not in public mobile .. I wonder why public mobile is making such an issue which is making customer unable to make recharge . I even have funds under my account which is not longer mine since they public mobile are not enabling me to make a rightful card recharge payment!!
It seems like it's a clear problem and issue from public mobile and need to be escalated @CS_Agent
04-18-2022 08:52 PM
if you have tried many times, they might have locked your account. Open a ticket and have CS Agent to confirm.
04-18-2022 08:51 PM
@rd2 - you are posting on a public forum where we are all customers and members like you.
If after you follow other suggestions provided, and you require further assistance by Public Mobile representatives, (you tagged CS_Agent...above, were you thinking it would message them?), you can contact Public Mobile Representatives customer support agents (CSA), by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
04-18-2022 08:43 PM - edited 04-18-2022 08:44 PM
Clear your browser cache and history. Open a new browser in incognito. Try chrome or edge browser.
04-18-2022 08:43 PM - edited 04-18-2022 08:45 PM
Try the following AFTER waiting around 50 minutes for any lock to be removed:
Before logging into your self-serve account, recommend following this procedure to avoid the common glitches that sometimes occur with this process:
EDIT:
In the interim, if you MUST make an immediate payment, try purchasing a Public Mobile payment voucher at many mobile merchant locations or through recharge.com (fee applies)