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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do I get a hold of you

I bought 2 25$ vouchers and their not working I’m just trying to get these codes to go through says my accounts suspended any ideas on how I can get this going edited by compoutergeek541: removed inappropriate comment as per terms of service

Trying to access my public mobile account

I don’t know my account information because it was setup my a relative

Long Distant Calls

I keep getting long distance calls from Russia on my phone. Over 20 in the last couple of hours.

Is it not common sense?

My Account

Resolved! SIM card sales limited

Hey guys, I buy quite a few SIM cards for my friends/ customers because I live in a remote area without any stores selling the SIM cards in my province. As of lately it seems all the online sellers are no longer carrying them and all the prices are g...

reseau

How to upgrade to 4G service

Hi, I am currently on a basic plan with 3G service. I would like to upgrade to 4G ( yes, I am willing to pay more ). Most 4G plans that Public offered applied to new subscriptions only. Is there an upgrade plan to 4G for existing customers? Thank yo...

Data Usage

For the last two months I have been getting 75% data usage text msg early in the cycle but when I check the online account it only shows I have used around 30%. And at some my data is discontinued even though I have enough data left in my account. S...

Forgot my email address need moderator

Hi, I don't remember my email address, I need a help from moderator. I remember my pin.

Resolved! Changing SIM cards

I have a galaxy s4 but just got a galaxy s9 from a friend. I don't believe the SIM card from my s4 will work on the s9 so how do I go about getting a new sim but keeping my same phone number? Is there a way to transfer all of my contacts to the new S...

cant sign in to account

hi, my moms unable to log in to her account, since her email has been deleted since it was her work email and shes retired. shes trying to update her cc info since she had to get a new cc. how can she access the account?

Resolved! How do I register a my account?

I need to pay my phone bill

Resolved! address CS_Agent

so i got a call from an old woman she said my phone called her at 4:44 and shes had calls from my number a bunch of times saying that her amazon payment needs to be updated. i told her i didnt call her. how is someone using my number.

Resolved! Phone

I have my own phone Samsung galaxi A5, and I would like to know if I can trade it for a Samsung galaxy S10?...

Enter my account

Resolved! Want to download my account statement

Hi,I want to download my account statement which should include my name, address, phone number etc.Can you please tell me how can I get that

Enter my account

Resolved! email address

How do I change the email address I use to sign in to my account?

Resolved! telephone number change

This a message I've got from you . I called Rogers but I am not sure if YOU have to initiate and start the process with them ?Pls advise thanks Nada Simon-Hara https://publicmobile.ca/en/on/get-help Tips:Your old SIM card must be inside your device ...

Resolved! Reward policy issue

Hello, I had referred a friend to public mobile, yet none of us have received rewards. Is there something I missed during and after the register about it?

Resolved! Can’t renew my plan

Hi, my plan got expired and my email address is disabled so can’t even access my gmail account to verify my account and can’t renew my plan please help

Resolved! Point issue

Hello, does anyone know how to redeem funds when receiving the email noticing me that I’ve got points?

Resolved! Data Issue

My phone said I was at 100% of my data allowance, and I don't have data, however, my Public dashboard said I am at 4.49 GB used of 6G? How can someone fix this so I can use my phone? Brian

Data usage

Hi all,I couldn't use my data and recieved a text that I used all my data. HOWEVER, I still have 2GB of data on my account. What should I do ? Thanks.

Private calls.

Why does my phone go straight to voicemail,when a private number or unknown number calls me

Resolved! Re: What happened if my account deactivated

What happened to my account

Resolved! SIM card

I need a new sim mine is no longer working

I purchased US roaming add on several times. Now purchased 2 hours ago. Not working

Resolved! Online Payment

I've been trying all morning to make my monthly payment and the website is not working, can somebody help me?I tried another browser and incognito but nothing happens

Community

Forum Posts

Megathread: Public Mobile Data Issues

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! How do I get a hold of you

Trying to access my public mobile account

Long Distant Calls

Is it not common sense?

My Account

Resolved! SIM card sales limited

reseau

How to upgrade to 4G service

Data Usage

Forgot my email address need moderator

Resolved! Changing SIM cards

cant sign in to account

Resolved! How do I register a my account?

Resolved! address CS_Agent

Resolved! Phone

Enter my account

Resolved! Want to download my account statement

Enter my account

Resolved! email address

Resolved! telephone number change

Resolved! Reward policy issue

Resolved! Can’t renew my plan

Resolved! Point issue

Resolved! Data Issue

Data usage

Private calls.

Resolved! Re: What happened if my account deactivated

Resolved! SIM card

I purchased US roaming add on several times. Now purchased 2 hours ago. Not working

Resolved! Online Payment

I cannot make phone calls to phones using East Lin...

Earning Points

Trying to activate a sim and transfer number. Sayi...

Lost Wallet & Couldnt Auto Renew at $20, now $45, ...

Auto switch between wifi and data