Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11134 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22068 Views
  • 181 replies
  • 24 Bravos

Resolved! My data has not working today,help!!!

I found my data has not worked anymore,it still works yesterday, but the signal bar is full and changed to 4G+(it used to be 3G),all the settings I haven't changed and I'v check the all settings is correct, I'v reboot and take out and in my SIM card ...

senbabala by Good Citizen / Bon Citoyen
  • 604 Views
  • 6 replies
  • 0 Bravos

Resolved! How do I tell if my plan is 3G or 4G LTE data?

Hi, Is there anyway I can tell if I currently have 3G or 4G LTE data?  When I look at my current plan, I just see 12GB of data.  I currently have an old 40$ plan, but I see the new 40$ plan offers slightly more data and canada-wide calling instead of...

Haayyeess by Great Neighbour / Super Voisin
  • 2965 Views
  • 6 replies
  • 1 Bravos

Resolved! long distance - how to dial

Hello I have a International long distance plan with my phone.I try to call in Venezuela the number +58 XXX XXX-XXXX a mobile phone from my public mobile number (514-XXX-XXXX) and nothing work. I do the 1 before the numberI asked the question on your...

fdunique by Good Citizen / Bon Citoyen
  • 1019 Views
  • 11 replies
  • 0 Bravos

Resolved! MMS Not Working

I have a new iPhone XR and the $40 per 30 days plan with no add ons. I’ve been with PM for a month and a half and never had issues until now. For some reason my pictures will not send to non-iPhone phones (so I’m assuming wifi helps send to iMessage ...

kdawn by Great Neighbour / Super Voisin
  • 707 Views
  • 3 replies
  • 0 Bravos

Why is it so hard to update a credit card?

My plan has been auto-renewing until recently when my credit card expired. I expect this happens all the time and fixing it should be easy. But there is an error that says the card could not be confirmed. The message bot here is diabolical. How do I ...

fasgergadfwe by Great Neighbour / Super Voisin
  • 633 Views
  • 9 replies
  • 0 Bravos

Resolved! Not registered on network

I have paid my account but can’t use my phone. I get not registered on network. I tried re starting, paying 1.00 on my account, lost phone interruption account and restarting. Tried to leave a ticket with public team and no results. I am at my last s...

Madeline1 by Good Citizen / Bon Citoyen
  • 1011 Views
  • 15 replies
  • 0 Bravos

Starting?

Im having a crazy difficult time activating my sim

Teaganrosexx by Great Neighbour / Super Voisin
  • 552 Views
  • 6 replies
  • 0 Bravos

iPhone 4 not working

I'd an unlocked iPhone 4 that I used when I first signed up with Public Mobile several years ago, so it was working.  Then I switch to another phone that supports the LTE band used by Public Mobile.  Now I want to give my old iPhone 4 to my kid, so I...

xdragon by Good Citizen / Bon Citoyen
  • 892 Views
  • 14 replies
  • 0 Bravos

Resolved! Macros

Is there a way to embed a picture or a link in a Macro?

Resolved! Account locked

Have an account for my grandson with his own account set up  but using my credit card, I’m no longer using that card and now he can’t remember his account info email and password need help to reset

Joebhoy by Good Citizen / Bon Citoyen
  • 969 Views
  • 18 replies
  • 0 Bravos

data for an old iPad?

I am wondering if there is a way to rig up an old iPad in any way to be able to access data on it with a data only plan? It does not have a SIM slot or anything as it is a model from several years ago. 

helenhelen by Model Citizen / Citoyen Modèle
  • 901 Views
  • 11 replies
  • 0 Bravos

Resolved! Voucher

I got the voucher to work!! Thanks everyone 

Corinalr by Great Neighbour / Super Voisin
  • 922 Views
  • 7 replies
  • 0 Bravos

Resolved! PUK code

my phone asking for PUK code  and not sure where to get the number

Joycesalipan by Great Neighbour / Super Voisin
  • 503 Views
  • 4 replies
  • 0 Bravos

Resolved! Family Plan

Does Public Mobile offer a family plan 

SAMH by Great Neighbour / Super Voisin
  • 1694 Views
  • 5 replies
  • 0 Bravos

Billing error

How can I correct a billing error? My father was charged for a service and he is not a customer

aaranjo by Great Neighbour / Super Voisin
  • 570 Views
  • 6 replies
  • 0 Bravos

Resolved! Unused add-on due to Covid-19

I purchased an add-on for phone and txt in the US just before my trip on March 12th. However, I never got to the US due to unfolding events and cancelations on both sides of the border. Is there any way to get a credit for payed but unused service? S...

Yfrenkel by Great Neighbour / Super Voisin
  • 854 Views
  • 6 replies
  • 0 Bravos

Resolved! Account is Active but No Service

My account became unactive last night as it said it could not verify my credit card details for autopay. I tried to re-enter my VISA number and the website says it cannot verify the details for the payment. I have contacted my bank and they have conf...

jthorgeirson by Great Neighbour / Super Voisin
  • 629 Views
  • 2 replies
  • 1 Bravos

Resolved! Phone Network "Searching"

I didn't change anything with my phone and saw that 4 hours ago, someone contacted me on messenger to say their texts to me were bouncing. I looked at the top bar on my phone where i should say "Public Mobile" and it just says "searching". I've resta...

kkb by Great Neighbour / Super Voisin
  • 810 Views
  • 11 replies
  • 0 Bravos

Resolved! Does Public Mobile support 2G

I'm considering a security device for my car that will need a SIM card to text me about break-ins. It only uses 2G. Will Public Mobile work? I know I'll be committing to a $15 a month Public Mobile plan to get the data I need.

dixonpete by Good Citizen / Bon Citoyen
  • 2605 Views
  • 27 replies
  • 0 Bravos

Resolved! No service

When I try to call out I get a message not registered on network. If I try and text no signal found for mobile networks. I have two phones and the other one works fine. Both are on auto pay so the account should be good as payments came out. Any sugg...

Madeline by Good Citizen / Bon Citoyen
  • 1091 Views
  • 14 replies
  • 0 Bravos

Resolved! Low Usage

Hello Community, I like my plan and there was an issue with my payment so I accidentally overpaid which shows as a credit on my account.  Not to concerned about that as it will be applied to a future monthly charge. I am interested to know if PM has ...

Eliza5 by Model Citizen / Citoyen Modèle
  • 1534 Views
  • 47 replies
  • 0 Bravos

Resolved! Sign in

I just created an account because im a snowbird and lost my old account.I type in my email and password and it keeps telling me im using wrong email or password and I know Im not.I have too many questions and need a moderator. 

babika321 by Good Citizen / Bon Citoyen
  • 746 Views
  • 7 replies
  • 0 Bravos

Resolved! avatar

How can I see my avatar?

LarryH by Great Neighbour / Super Voisin
  • 1072 Views
  • 10 replies
  • 0 Bravos

Resolved! Refund

I accidentally submitted two top ups is there anyway to get a refund?

Madimay0224 by Great Neighbour / Super Voisin
  • 698 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment voucher

Hi thereI have my a problem with my prepaid auto payment I bought a Payment voucher put the 12 digits and it said it's not a valid number, can someone help me please,Thanks

Priscilla0811 by Great Neighbour / Super Voisin
  • 725 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.