Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been overcharged. Public Mobile has taken out 4 different payments first month I am with them. I can't a get hold of anyone to ask why and my bill does not show anything regarding the funds they took out and is very hard to understand
I want to use my phone in Jamaica W.I
Rewards====here is my reward file now go see below my payment on credit cardAs of today your estimated payment is: $20Your next plan cycle starts: Sep 10, 2021Plan Cost (Including Discounts)$25 Total Rewards earned($5)Available funds in your accoun...
Hello, I lost my SIM card on a trip and now I would like to purchase a new one but have the same phone number. Is this possible? If so, how do I go about doing it? Thanks!!
My question is 2 part: 1) My niece is looking to buy a new phone just before high school starts and wanted to take up a plan with Public Mobile. Not sure if these phones - Moto G Power or Samsung A21S are compatible with Public Mobile? 2) Also you f...
Why does Public Mobile's cellular network show as being disconnected when wi-fi is on? My MMS messages are very slow to transmit. Because Public Mobile's network is disconnected when using Wi-Fi and the network needs to be connected in order to use ...
I'm trying to transfer my landline number to my cell phone. When I type it in, I get the error, "We were unable to transfer the phone number you entered." then it tells me to make sure I typed it in right, or to get a new number, or ask here. The pro...
does the SIM card has to be issued by the carrier with special instruction to make the phone work?
I purchased a voucher from Walmart for $50 on August 14th it is now August 23rd I had the 30-day plan for $50 and now it says I've $0 not even 2 weeks after using this voucher I am quite upset and I don't know how to make it active again I don't want...
Hi, Would like to know my data balance. How?
Hello. I live in northern Ontario in the bush and phone calls don't seem to reach my phone while I'm home but I do get texts. I have a oneplus Nord N10 5G. Is there any cell phone signal boosters I can get that are compatible with public mobile?
How do I sell public mobile at my convenience store ?
When I was creating my account I checked the box to keep my current phone number. I didn’t realize I couldn’t do that once my former account was closed and it was. So my phone is not working and I need to get a new phone number. How do I do this?
I opened an account on August 5 when there was a 2gb monthly promotion on and still haven't received my free gb. How do I go about getting them?
how to get onto accnt
I have had the service and it was fine, but recently switched to another carrier.I need to cancel but my email no longer works to log into the self serve, and I do not want further withdrawls to come out of my account for a service I no longer have. ...
I received an E-mail stating that I would be receiving a bonus SIM card for a phone purchase that I made and activated. E-mail is dated June 28, 2021 and I still have not received the SIM card.
I had to replace the credit card used to establish my account. I have tried several times to update my credit card info. I continue to get a message that the credit card is rejected by the credit card company and to contact them. I have contacted ...
I have ordered a new SIM card. I have payed for the SIM as money has been taken from my account. However, I did not receive a payment confirmation. How can I confirm my sim card has been ordered?
Hello! I was wondering why I was charged $12.32 on my credit card. I did not add anything to my plan. Thank you so much for your time. Best regards, Esther
To: CS_Agent a week agoTicket ID:19xx01-xxx Rewards C2013-ATicket ID: 19xx01-xxx Rewards Problem Details: refer-a-friend Enter your friend's referral code : P0xxxx , How many refer a friend reward dollars are you missing? (Enter the per month amo...
Payment still pending for my plan. Need help
Thanks for responding. A little frustrated with the process and I am a newby! While you are under maintanance i will put my old sim card back in. I will watch for new message to help me transfer my old phone number.
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