Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,I recently ported out from PM to Telus.This was done in mid March 2022.I have heard that with most cell phone providers they allow you to go back to your previous plan if it's within 90 days. Something called 'buyer's remorse' or similar.Is...
I did search past posts on this subject but couldn't make it work for me -- the following past solution didn't work for me .-----------Click avatar beside notifications. My profile, my photos, all images. Move mouse on top of picture, and hit the x a...
How to update my credit card information
charges on April 21 - $10.00 and $$30 What are these charges for
I have a new Master Card. I am not able to input new data. The card is good and working anywhere else. Public Mobile page does not want to accept it.
What tasks need to be completed in order for you to receive your first community reward? Are the reward tied and reflected by the badges you receive?
If I change my phone number online, is there a charge?
had a comp 500mb data on my $10 plan no longer available was that taken away
I'm roaming in the US and have purchased the $20 data only roaming plan. My phone has been inundated since I got here with the same text message from Public, "Sorry, your plan does not include sending texts while in the US. Incoming texts are include...
i have lost login infos.how do i retrieve them back?
Hi all, This morning my account was shown as 'deactivated', is there an issue with auto-payment recently? Funds appear to have not gone through.
I moved from New Brunswick to Alberta, can I change the province code? because my number shows up as if I live in another province.
My 87 year old mother-in-law has an account with Public Mobile.She stopped using the number in October 2021.She has lost the login and password and email.She keeps getting billed on her credit card.How can she stop the billing and terminate the accou...
I wish to change my phone number
Hi My service is not working.. It says that I havent paid the balance but Im in autopay and current @farcos
I need to talk to a real person.!
Both my wife and I did not get a @$2.00 credit for using auto pay and I did not get a $1.00 credit for recommending my wife.
I have been trying for a week! Is there an online chat I can speak with a person! Simon is NO help! I have followed all the steps! HELP!
I cannot submit a ticket because the SUBMIT button won't highlight. Get stuck at Last Add-on. I cannot type in the answer so it won't move on to submit.
Hello, I am currently away from Canada (India) and I am not getting any network on my phone. I need to recevive the messages from bank (OTP) for processing my transactions. I have a current active plan on my sim. Please suggest what shoul i do to get...
Hi all, This morning (while still in Canada) I purchased a US add on and I’m now in the US (about 8 hours after purchasing) and my US plan doesn’t seem to be working at all. Has anyone else experienced this, and if so, what did you do?
My new iPhone XS Max is asking for an activation code and it's not reading my sim card, Can anyone help Me?
Why do my messages not send until I get into a WiFi building??I can't send photos when sending a message, even when connected to WiFi...
I have 530 mins available time for calling Pakistan. However operator is saying I have no balance.
does the old system still reward for happy anniversary program (i.e. 10 points ($10) per year)?
On April 1st, PM deactivated my plan due to an Autopay failure. Based on the advice of this community, I made a manual payment to reactivate my current plan. This worked. However, AFTER making the manual payment, PM automatically topped up my accou...
Hi, Immediately prior to joining PM years ago, can u please confirm who was my previous carrier? Thanks,Rodolfo
I activated my sim card and want to transfer my number from Koodo prepaid. I have already submitted a ticked but no one reached me out to do the transfer. What should I supposed to do now?
Is there someone we can talk to about account issue?
