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Top Up, Register my number

nsherzai
Great Neighbour / Super Voisin

Hello,


Want to top up , Want to register my account but give me error.

4 REPLIES 4

@nsherzai...

PM is a do-it-yourself type of cell company. You have to be able to explain in detail, what you want in order for someone to help you. There is no phone in support...only on-line 24 hour / 7 days a week...Christmas too !

You also have to be knowledgeable enough to create your own account...there's tons of instructions but you have to do it yourself with our help. Be able to follow instructions after you ask a question.

If you can't do it...you're probably better off with a cell company with phone support...but it'll cost more than PM.

HI@nsherzai  

 

for easy way, just message CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

but remember to check Community inbox for their replies. 

nsherzai
Great Neighbour / Super Voisin

Could not work, I am not too good I want easy way

hTideGnow
Mayor / Maire

HI @nsherzai   

 

so, you never have a My Account login?

 

You can open ticket with PM CS agent and they will check for you to see if you have one, or create one for you

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437