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I can’t receive amber alert

Great Neighbour / Super Voisin

And I don't have the "Government Alert" under notifications.

Should my SIM card from public Mobile support Government Alerts?


Could you help me resolve this issue?


Thank you!


Great Neighbour / Super Voisin

Thank you. I tried but don’t seem to find the path of the setting you just advised, is this for iPhone? Or not any equivalent setting for iPhone please?

HI @Weihann 


Your phone might be using 3G Only at the moment

change to 4G on your phone for voice & Data

Select Settings->  Mobile Data->  Mobile Data Options-> Voice & Data
To enable 4G, select 4G

Great Neighbour / Super Voisin

Thanks, it is iPhone 7+, btw, I was able to receive this type of alert before I transferred to Public from Freedom.

It is showing 3G.

Great Neighbour / Super Voisin

Thanks, would you guide me where to check it further please?

Great Neighbour / Super Voisin

Your PM SIM is definitely able to receive Alerts as long as it connects to the LTE network, so it's got to be some kind of issue with your phone.  What kind of phone do you have?  Is it WPA capable?

Deputy Mayor / Adjoint au Maire

What is your phone? Can it connect to PM's LTE network or just the 3G?

Is your phone network set to LTE or 3G?


@Weihann , by chance are you blocking notifications on your phone?  I am not sure if this is still true but last time I investigated amber alerts only work when connected to the LTE network.  


Edit:  Alerts only work on LTE network and WPA capable devices.  No change from when I last checked.

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