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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Password

Anyone experience this. My uncle is with Public and we tried to reset his password but every time we do it still says that it is an invalid password. We cannot access the account or reset the password or anything and can't talk to anyone at public. a...

Resolved! 4 digit pin

I don’t know my four digit pin and how to change it

Resolved! I was sighed up for the 30 day plan and am still being charged.

Resolved! Camera on iPhone 8 only working once in awhile.only had phone 4 months

I am looking for information on my iPhone 8 camera not working all the time.I get to take 1 picture and then the screen freezes and goes black.the front camera works continuously ok

Resolved! Public sim card activation

How can I activate my Public SIM card if I do NOT have a Canadian nor US credit card?I have bought 30$ voucher but I am requested a credit card, which I don’t have! Thank you for your support

Temporary Voicemail Greeting While Abroad

Hi all, I am currently out of the country for a few months and have switched to using a European number. I'd like to change my answering machine greeting to a temporary greeting saying I am unreachable at my Public Mobile number and telling people t...

"phone not allowed"

Hi, I recently joined public mobile and registered with my feature phone. I wanted to switch over to my old iPhone (an iPhone 7 that I bought brand new in 2018) but, even though my SIM card is working perfectly in the first phone, it only says "no se...

Resolved! data usage

my data is 75 % used in three days is gong on?y but when i add it up there is not that much used what is going on?

Resolved! Mobile data not working on an Iphone6

Greetings I am researching a problem for a friend . Background He has a Public Mobile account ... $15 a month , limited minutes and text. He has added a credit card to his account for monthly billing. 250 Mb per month as an allocation. When he ...

Cant change plan.

I get all the way through the process to select a new plan and add funds to my account, then when I go to check out I get a " oops something went wrong " message. Ive been trying all day. I have the amount in my PM account, but PM wont take the money...

Switching to Public Mobile

Hello,How can I switch my current cell no. to the $15.00 plan? Thank you.Terry

Resolved! data carry-over

If I don't use all of my data by the next renewal, will that amount carry over? For example, if I have 250mb left over from last month, will it carry over to my next bill/renewal so I could have 1gb plus 250mb from last month?

New security protocol has me disabled.

Hello there; My account is registered with a now defunct email address. I have no way to change it to my new address xxxxxxxxxxxxxxx. The address attached to this account is currently xxxxxxxxxxxxxxxx, and I can no longer get an access code at t...

help help

I have two other phones and don't remember my email and my bank card was changed and it comes out of my account automatically , 3 years I have never had to go on my account

Promotion

I just signed up today for $25 plan with 1 G. Somehow I missed the promotion button for extra 2 G for the next 12 months. Do i need to cancel my account all together? or someone can help fix this.

Not receiving verification code

Trying to log in to update payment information. After entering valid username and password its having me send a code to email which I am not receiving. Also means I cannot log in to switch the verification step to text. I have tried on my phone and a...

my 2 bonus add on had been removed.

I don;t know when, but my 2 bonus add on that I had for a while now it's gone.1 add on was for 2 GB data and another one for 5 GB data.I have 2 accounts and same thing happened for other account a while ago and someone from community had it fixed up...

Resolved! SIM cards discontinued?

The cell store that used to sell public SIM cards says they are no longer available and have been discontinued - is this correct?

Resolved! Only receiving landlines calls

Hello, I can only receive landlines calls. I can make calls, also text and receive texts. We have tried everything. We even got a new sim card. Can anyone help please? Thanks

Credit card payment

I need to use different credit card for auto payment. How do I go about changing this?

Plan Change

I am a current Public Mobile Plan holder and am unable to change to the 4G, 20Gig plan for $55? Can’t seem to “select” or “activate”?Help please,thanks Brent

Billed early

I have an unlimited minutes plan with over 400mb left on my account. Why am I being billed early? My service was disconnected as they apparently tried to pass a payment (money was in account but it didn't go thru for some reason). I checked my last f...

Activation issues

I am having issues activating my account.

Resolved! Call logs

I need a copy of my call logs, from March 25 2022 to August 30 2022 .

new plan

Hello, Virgin Mobile offer me 10gb for $47/mo or 20gb for $50/mo, 4G speedAre you able to beat this price?

Not able to log into account

I have reset my a password a couple times and received verification/confirmation that I have successfully change my password however I am still not able to log in. I keep getting the error message "Email or password is incorrect. Please try again, or...

No calls coming through

Switched providers last night. I can receive texts and call out but I cannot receive calls

Return phone

Resolved! SIM card not delivered

I purchased a SIM card on August 9,2022 and as of today, August 31,2022, I haven’t received it or received an email about delivery. The fee was paid by credit card so I know it was purchased. What are the next steps to figure out when the SIM card ...

Resolved! $25 Referral Bonus Promotion - What Happens if I Refer 2 People?

Hi,I recently got an email about a $25 referral bonus. "Refer-a-friend so you and your friend can save $25. For a limited time, we will give you and your friend a $5 credit every 30 days for up to five months as long as you and your friend stay with...

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