Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Switching Plan & Viewing Data

Hello,A few queries. 1. If I switch to a cheaper plan to take advantage of a promo, do I keep or lose my existing rewards - free data, referrals, loyalty etc.? 2. Where can I view how much data I have left? 3. My plan says "5gb for $40". Does that 5g...

Still expired

Anyone else having a delayed renewal?

incoming call not working

Hi I've just ported my number from Rogers. Outgoing call, outgoing and incoming text are all working. But incoming call is not working, getting a message saying cellular number is not assigned. anyone knows what could be wrong? Thanks.

2GBBONUS Promo didn't work

Resolved! 2GBBONUS Promo didn't work

Hello, I just joined public mobile today and activated the sim on $35 plan, but the promo 2GBBONUS did not get activated for the plan. Is there a way the promo can be applied on the plan? Thank you.

Cannot port my # after activation.

When I tried to change my number, port from another provider. After check my number to port, it gives me an error and log me out.

Tried to change my billing date.

Resolved! Tried to change my billing date.

Hi there. I'm out of data and my plan auto pays next Tuesday. I logged in and topped my account up $40, the price of my plan. I assumed me bringing $40 to my account would just change my expiry date and lose out on the week. Then I changed my plan t...

Resolved! New Port, switched sim card before getting sms

Hi Everyone, I obviously missed something when doing this. I got the new sim put it in, and thought everything was good until people contacted me that I'm not replying to their text messages, I'll put my old sim in but need that sms to come again. Th...

Resolved! Waiting 24+ hours for a port to process from Telus Act

Hello, I am new to Public Mobile. I went through the steps yesterday to port my number from Telus to Public Mobile and am waiting for the port to go through. Can someone advise whom I can speak with to check in on the status? Thank You, Rachael

Notifications

My notification started not showing up a couple of weeks ago and now all of a sudden I'm not receiving my phone calls either. Please help.

History of Use on August 2020

Hello,I would like to get a copy of history of use for the month of August 2020 please !Thank you

Porting Phone number from shared service

Resolved! Porting Phone number from shared service

How do I port the same cell numbers if the current plan is on a shared plan by others? Will I still be able to port our numbers separately? Thank you.

Resolved! Refund Upon Deactivation

I have recently deactivated my public mobile account and transferred to a new network. However, I put funds in my public mobile account prior to doing this, which would have topped up my next month. Now that I won’t be topping it up next month, how d...

2GB bonus if I want to keep my old number

Resolved! 2GB bonus if I want to keep my old number

I already have a different 25 dollar plan with public mobile, but I want to get the new plan with 2GB bonus which means I would have to cancel my old plan. Could this mean if I get a new sim with public mobile I could use my old phone number?

Resolved! Not receiving calls or texts

Hi, I have not been able to receive incoming calls and texts foe the last two days.My plan is still active and everything seems to be in order. Can anybody please assist?

Resolved! Can't Receive Text/Calls, But Can Send Them [Resolved]

I've been with Public for years. Suddenly yesterday I didn't receive my 2FA text from Google. This morning I didn't receive my 2FA text from Microsoft. I asked several of my contacts to call and text me. None of their texts can be received. All calls...

Added a $25 payment voucher and it doesn't show the funds in available funds

Resolved! Added a $25 payment voucher and it doesn't show the funds in available funds

I Added a payment voucher and it doesnt show up but it did accept it, what can i do ?

Service auspended

Resolved! Service auspended

I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

Resolved! Cannot view or change plans

Hello, For both me and my wife, when we try to access the Plan Details we get logged out. When we click Change Plans, the current plan is blank and there is no other plan we can change to. What is going on?Notice that the current plan still works (I'...

Can't make a payment through visa creditcard and debit card

Try to make a payment through visa creditcard and debit card but not working. Transaction is unsuccessful. The cards are fine, just did purchases somewhere else. Payment due tomorrow. Is there someone can help? Otherwise will have to switch to other ...

Not showing amount due

I have tried to pay my phone bill but it will not show me the amount due which is causing it not to allow me to pay my bill

Resolved! Trying to Reactivate suspended service

I have tried to "reactivate" my services and keep running into a loop. I have paid the amount due and now shows a $0 owing. Now when I try to reactivate it takes me to the payment page where $0 is owing. It also says my plan has expired. I had los...