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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Locked put

I keep getting locked outta my account n it’s saying it’s helpful to me but still keep getting lock out

Free data

Resolved! Free data

How r we able to get gifted a g r 2 in free data

Resolved! Samsung A11

my daughter managed to lock herself out of her phone. She had it setup with both fingerprint and a password. She changed the password and now the fingerprint wont work and the password she says she set doesnt work and the previous one doesnt either. ...

Resolved! changing plan

Hi all I been with PM now for almost 4 years. Found it good. My plan is old with no all Canada long distance and 2 gigs of LTE. Its my wifes phone and i kinda want to go to a plan which includes long distance. My date of renewal with be feb 5/21. Th...

Resolved! Nokia 7.1 Plus (TA-1046) Compatilibity

Hello,I searched this forum but could not find exact info about compatibility of Nokia 7.1 plus.Can anyone here please confirm if this device is compatible with Public Mobile Sim.

Resolved! Unable to register new simcard

Hi therei lost my phone and bought a new public mobile SIM card from waldmartWhen I tried to replace the Sim using self service it says the sim is in use or invalid. please help.

Resolved! Phone ok on public mobile

R there any flip phones that will work on this network?

Activation failed but my credit card has been charged

Resolved! Activation failed but my credit card has been charged

It would really be nice to have a real human to speak with to sort this out. The activation took ages to process and then dropped me on an "oops!" error page, and told me to log out and back in to try again. When I tried to do that, it now says the S...

Porting number from Koodo

Need to post over number from Koodo

Refer a friend credit not received

Resolved! Refer a friend credit not received

Who can help me with this?

Please Help - Account Lockup!

Hi,I am trying to help my father, he has no service at the moment.His account is locked up due to payment not being processed since his credit card number has changed.He does not remember his email address for the account so he is not able to log bac...

no cellolar network

Hello, I dont have network all day long. can't send SMS or call no one.is there a problem at Public Mobile or is it just me ?

No help on this site

I've been waiting for my phone to work for 2 days they been asking me same details over and over again, finally they told me the number I chose on their website is alotted to some one else, it was yesterday since than no replies, nice job

How can I get a PM SIM order information after 8 business days ?

Resolved! How can I get a PM SIM order information after 8 business days ?

Hi, Do you have any ETA for my SIM order #238985 ? Thank you,Hawk99

Resolved! Porting In

Just need to port in my old Telus number if possible.

Trouble porting number from Virgin to Public Mobile

I set up my account with Public Mobile and tried porting my number from Virgin. I now have an account with Public but my Virgin account is still active, and my number is still with Virgin. Unable to use Public as I have no phone number. ???

Not registering

Resolved! Not registering

I've purchased a sim card. Set it all up and paid for the 15$ plan thing but it won't work. Said its not registered under any network. They actually gave me a number even and when I tried calling it to see if it would work. Someone else answered it....

Resolved! account set up not working

Trying to port my number from Bell, the site will not accept any of the additional phone numbers which will not allow me to progress.

Travel for the vacation

Resolved! Travel for the vacation

I have question about if I want to travel for many months or year how could I do with my service? There’s an option to help the people who have a long term? If yes what’s it the option? If not what’s the best thing I could do? Thank you

Lost phone - cannot access account to cancel autopay!!

Resolved! Lost phone - cannot access account to cancel autopay!!

An employee lost a work phone and public mobile does not recognize the emails or passwords we use in order to access account to cancel the auto pay option. Can you cancel this for us?? We absolutely cannot access the account.The number is xxx-xxx-xxx...

Resolved! Change account email

How do I change my public mobile account email? NOT my community email...

Resolved! retrieve contacts from sim card

i want to retrieve my contacts from my sim card.my old phone is damaged so i transfered my sim card to another phone but my contacts are not coming up on my new phone

Resolved! 250MB Data on $15 plan

Hi I am on a $15 plan which has 250MB data with a 2GB data bonus due to a one-time promotion. I checked my profile, however i can't find out exactly how much data I have consumed from the 250MB pool. The data usage page only shows the data i used fro...

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