Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I used to use Public Mobile before switching to a shared plan from Telus with my dad. Now I want to leave the shared plan and come back to Public Mobile, but my dad deactivated my phone number before I had time to make the switch. I bought a SIM card...
I had $52.00 in my account today when my phone bill was due, I received a text saying "Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, make a payment at" followed by the link to make a paym...
There was a bill address error and couldn't pay for months. Now I can't use my cell service or get help from call centre as well. What is the best and fastest way to pay my bill? can't even find a way online.
Hi everyone I'm having issues receiving international sms from various websites (e.g. identification SMS from my bank or website provider). I've been having this issue for 2 weeks now. I had no issue receiving these sms in the past, and I've been wit...
Hi; I recently noticed that I'm not able to call my friend in Toronto on his phone number with Bell. Yet, I can reach him on his second number with Fido without any problem.I'm in Manitoba, and I wonder if anyone else facing the same situation ?
Hello, I can't log into my account, everytime I try it says the page is expired and the one time I was able to get into the account, it says my account is active but my data isnt working at all,what can I do?
I can't login to my account. I was getting a password error (which was not an actual error) so I tried to reset, and that give an error message as well ?
Hello, I'm on the new 40$/15GB plan today, but still getting slow speeds 1 - 1.5 Mbps. I tried restarting my phone, resetting network settings, and tried the SIM card on another phone. Unfortunately, my speed is still slow. Can someone help or prov...
it said that if I use a referral number when activate, I can get 10 dollars back. But I haven't got it. CIt also said that the referral number's owner can get a deduct of one dollar from her monthly fee, is it right? Thanks.
I have managed to reset the password, tried to update my credit card information but max out on my login attempts. My account is currently locked for 3 hours before I can try again.There should be a grace period for non payment of this type, just...
HI, i ran out of my minutes and i entered my new billing cycle. I was hoping that i will get my new block of 100 minutes but didn't. I am still stuck at zero minutes
I am paying for 6GB of 4G but only getting 5GB of 3G. I gave it the first month thinking it would be fixed after the that but now it’s getting close to 3 months of not receiving what I’m paying for.
I just used my points to get 300 mins of international calls and it said it may take up to 24 hours to be applied. However, under “Redemptions”, it doesn’t say anything about ‘pending’, does this mean I can use them? Thanks
Hello,I'm travelling from LA to Vancouver on the I-5.I want to purchase the $15 Talk and Text plan.I have 3G and I see some carriers are dropping 3G so, will I get any reception along the way?I'm using iphone8 .Thanxs in Advance
Good day,I'm having alit of trouble. I went to renew my plan for the month as I'm due. I went in and made a payment and changed my plan abd it did not work. I did it again just incase it didnt go through and niw 2 paynebrs have been taken and i cant...
Hello, I have the 40 g plan and it started on Nov 1 and i got notified I have used 90 percent but the website says I have o ly used 13.5 g. I can not run out of data as it is vital to my job and safety. But also the little 1 g add on won't help...
Would you like to connect to an agent via live chat if someone is available?###Live chat is available between 9AM to 10PM EST. Please monitor your email for a notification with a link to start your chat. You will have 15 minutes to start your chat, a...
When the plan was available in my account a couple weeks ago I switched over. It said it would update on the next renewal and when the renewal happened.. nothing happened!!! How can I resolve this .. tried submitting a ticket but there is not where t...
So I recently switched to public from Rogers. I wasn’t aware that I needed to keep my old SIM card to confirm. Anyways I contacted Rogers about sporting my number and they put a bypass on my number for 3 days. Do I still need to contact public or sta...
Hi all, I elected to upgrade my plan two weeks ahead of renewal. I have not been able to get ANY 4G data today (the new plan is in effect today). I understand there could be delays if you switch your plan but am confused if that potential delay also ...
