[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Unable to sign into account, says we have incorrect email on file. Need to make a payment.
Hello, Our credit card was compromised, and we need to update our account with a new credit card number. After many attempts we are unable to sign into our public mobile account to change the credit card number. We cannot place a ticket because the...
Provincial plan no minutes
I keep getting a message that I am out of minutes with an provincial plan and I am calling within the province, this has been going on for several days, I have submitted a ticket but nothing seems to be getting done. This is my first negative experie...
Data usage incorrect
My data Usage incorrect.unlimited talk and text, All my text messages are failing.
Refer a friend showing 9 friends and only $8 in rewards
Hi,I have 9 numbers listed but only shows $8.in rewardsI am on the old rewards program.This has been going on for a couple of months now. When I contact PM they add to my account manually and tell me it will be corrected on the next billing cycle bu...
Website
Getting error trying to log into the website says .The page you are trying to access is no longer available
Resolved! Rewards
I currently have a 3g - 25.00/month plan. I am looking to upgrade to the 4g - 40.00 plan. If so, are my rewards/benefits carried forward the new plan?
Data mysteriously getting used in middle of the night
My phone has talk and text with a very small amount of data for emergencies. All of the apps are set to not use cellular data and only work with wifi. This has worked beautifully for about 2 years. About 3 weeks ago, my phone started mysteriously usi...
Register for E-911
Do you have to register your phone for E-911 service, or is this done once you subscribe to PM ?
Resolved! U.S. roaming pkg
I renewed my U.S. roaming but it’s not working. There are receipts. Not showing up on my plan.unable to send text messages, retrieve voice mail at this point.
Resolved! Rewards points received each month
Hello, I've been with PM for about 5 or 6 years but since I updated to the new rewards points system I only seem to be receiving 0.75 points a month, this seems off to me. I wouldn't have changed if I knew I was going to receive substantially less in...
Visa Debit Issue
Activating a new SIM card for additional phone and keep getting error message (We were not able to process your payment. Make sure all information is correct or try again with a different card) The card is the exact same one, reentered to ensure accu...
Resolved! No US roaming / No US data services
I was unsatisfactory your US roaming & data services when I was in New York on Nov 10-14. It was no date services, no roaming services & made me inconvenience when I was outing. Please refund all the roaming & data fees. No more next time to use y...
Bad Network, Call dropping every 10min and Not getting 4G speed as promised.
I've been having issues for since past week when I switch from Rogers to Public Mobile due to the new promotion. My Phone calls randomly dropping multiple times followed by issues with even being able to receive or accept a phone call from the person...
Resolved! sign in
Unable to sign into account
Resolved! Change plan mid month
I decided to change my plan in the middle of my billing cycle because I needed more data. The plan I changed to was $10 more than the previous. Later the same day I decided to change again for a plan that was another $15 more. I assumed that I woul...
Resolved! Is the Samsung A53 compatible with Public Mobile?
Hi!I couldn't find the compatibility checker on the website. Is the Samsung A53 compatible with Public Mobile?Thanks!
Resolved! My plan error
My data plan is 1 gb plus 2 Gb bonus for 12 months. But I just enrolled my plan only 6 months, no 2 gb bonus part. Why?
Resolved! Update account information
What is an authorization code?
Resolved! added funds to my account by mistake, refund it
hi, I wrongly added funds to my account, I request refund it to my card please. thank you
email login problem
Hello-My mother(on public mobile as well as me) cannot log into her account.The email that she used is a Shaw email.She is no longer a shaw customer so she needs to change the login email.I can provide all her required info.Thanks,Jake
Resolved! SIM card
My SIM card won’t work in my new phone but a Telus card and a bell card will. Can I get a new public SIM card?
can't access voice mail
When trying to access voice mail through the voice mail icon on my iphone 8 I get the error message - error performing request Unknown ErrorWhat is the easiest way to resolve this issue???
Resolved! Plan Change
My husband and I made a request for our plan to change on our next pay period (going to the $40 4g 5gb plan). We tried to use the 12gb promo code but it wouldn't work. He asked the community about it and was advised that the 12 gb promo was only for ...
Resolved! Change email
I need to change my email address for my log in on my public mobile account! Is there anyway I can do this?
Resolved! Questions about plan
Hello, I have a friend with a plan with you guys. He says he gets certain rewards, like $2 off per month for autopay, and that the plan reduces by a dollar per year you're on it. What other rewards are there associated with the cheapest plan you have...
Resolved! Can't log into my account
I just ported my number out to Bell. Now I can't sign into my account to disable autopayment. Why is that? Is it because my account is not active? Will I be charged on renewal date even I am not with public mobile anymore? Pretty strange I couldn't l...
Voicemail Automatically Hung up after Inputting Password? Possible Phishing Scam?
Today I received a spam call on a voicemail. I used my phone's voicemail button (auto-dials the default voicemail number) and I was greeted with the usual password prompt. I inputted my password and the voicemail hung up on me, I called again to make...
