Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys! Is there any part of this back to school promo for existing public mobile customers or is it only for new customers only?
I am going to Hawaii soon, I want to order uber ,How can I apply the roaming, afterwards how can I cancel it.
Hi there, I'm unable to log-in to my son's public mobile account (want to add autopay) due to max attempts. Tried emptying cache and cookies and restarting browser but the to no avail. I'd like to add auto-pay ASAP as the payment is due on Sept 14t...
my kids have new iphone SE’s. They are on the $15 mo plan. Phone calls work well but texting is an issue Once phones are out of the wifi at our house i can’t text them with my iphone. i’ve heard there can be blue text bubble/green bubble issues. ...
I am wondering if Public Mobile charges $5/month for call forwarding like my line with TELUS does. My TELUS line costs $5/month for 3000 call forwarding minutes to Canada or US numbers. Is it the same charge here? Also, if I forward to US numbers, wi...
my plan is from Sep 03 - Oct 03, with 5GB.it says my usage is already 4.72GB. i have never used that much data.
Normally Public Mobile is an acceptible service, however, from my home in Courtenay, the signal strength is marginal. Can enyone tell me where the Telus towers are located so I can aim my signal amplifier for a better connection?
information?
My android just recently completed a software update, and since then has said "invalid sim card" with no working data. I've tried restarting my phone twice and also tried popping out the sim card and putting it back in. Still no data. Help?
Hello, I'm switching to another provider, they sent the request 2 hrs ago, but Public hasn't sent a request to transfer yet, what gives?
I also had the same problem. When I followed your instructions, I found "Change SIM Card" option under "Quick Links" is disabled, meaning I am not able to click Change SIM link. Please advise. Thanks.
What are my available funds? What does it mean by add funds to my account?
Hi,I'm fairly new so I signed up under the points system but still under the old account web page back in March 2022.When the web pages were converted to the new style I can no longer see my accumulating data bonus from my 2GB extra per month for 12 ...
We are trying to submit a ticket to port a number
We just added funds to the account and we were charged $56.00 and $4.21. But, only $53.76 is available on the account. I don't understand what's happened here.
"you probably put your information worng"...yeah yeah yeahTried 4 cards, the fail, 2 of them auto complete from my google wallet so I know they are fine.Anyone can help me navigate this one?Maybe a human? Maybe AI with a bit more intelligence?
Need additional help with lost phone.
I want to close/disable my account/sim card.
Hi, I just made a dumb mistake: I called a number that a scammer provided in an email sent to me, so now they have my phone number as well as email address. Anyone know what should I do now to protect my phone number moving forward? How can I add an...
nothing working on iphone 12 unlocked
I'm only still here so I can get a refund for more service I didn't receive, but how long until I can work that out?
It's been months since I've been able to login.Everytime the login page has weird rendering errors: And then when I try to login, it fails with an improper url: and this screen:
Is there a real human to talk to? This is so frustrating.
I don't remember my email. And *611 isn't working.
Can I change the phone number on an existing PM account to an existing PM phone number? I want to close out the phone number not required.
I just transferred from Eastlink and I can send texts and make calls but I am not receiving texts and calls go to voicemail. Have already removed sim and put back in and re-started phone.
I m looking to close my account
I’ve purchased a 10 day US minutes add-on it came off my credit card and I still am getting notifications that I am out of US minutes
