Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my wife (xxxx) and I (xxx) are using public mobile. our numbers are xxxx and xxxx, respectively. our first autopayment was around 28th of the month and then each month the autopayment is done 2,3 days earlier the last payment. it means that the payme...
my email is not working and i have forgotten my password could someone help me please?
Hello, I previously had setup my android phone to call forward to my landline phone number. I now however want the calls to stop forwarding to my landline, and go back to having calls received on my cell phone's voicemail. However, when I go to forwa...
I am agent and I have made account for the customer but customer said sim is not active
We had 2 international students from Jan 2021 to June 2021. Both signed up for Public Mobile, which I put on my card to save them money. Both left Canada in July of 2021, yet I am still being charged each month. I'm not able to sign in to my account,...
Could the left column only have My Data & Add-Ons and all the other stuff be on the right column? That way viewing or printing would likely show all on one page vs 2. I would think the most viewed is looking at what’s left. @J_PM
I just activated my account and besides my payment , I got charged 10 cents twice. Anyone know why?
I haven't been on here fro a very long time. I was on a forum elsewhere and a person said they were looking for a new phone company because something happened and they were no longer getting 4G. So I guess its true. I dont see an option for 4G on the...
Hello,I went on a trip out of the Canada, so I removed my Public Mobile SIM card, and replaced it with a local SIM. When I returned, two weeks later, I put my old Public Mobile SIM card back, but the device does not recognise the SIM card anymore say...
I made a payment on my bill. My phone was activated .But my second phone which is also on my account was not.
This only occurs with one Vancouver Telus home phone number. I can connect with several other “home” numbers without issue. Searching the Internet has not provided a solution.
Hi My phone did not have service today. How can fix it?
I paid $15 for US talk & texting and it’s not working even thought it’s taken from my Visa
I received a notification that my account was suspended (my cc changed). i tried to log into self serve but apparently my account is now locked. created a ticket and am waiting to talk to a human. - i tried resetting my password but it asked me for a...
I have checked my talk usage plan of 100 minutes and have no minutes used but yet when I try to call, it says I have no more minutes left. This support really sucks. Where is the human to human contact.
Does public mobile have coverage all over Canada or there are some places that it does not have coverage?
Edited: The CSA fixed it and I can login again My credit card info has changed and I can't access my account, as I'm not sure what email it is associated with. How can I login if I don't know the email address?
My plan was supposed to renew automatically on April 1 and as a result of a glitch, my plan was suspended. I followed the instructions to manually pay my April monthly fee and as a result I somehow paid twice and added $40 into my account. I was to...
I am going to the US for the next 88 days… are there any packages or add ons so I can use my phone in the US with public mobile?
Hi, I just switched over to Public Mobile and I'm trying to get a new checking account bonus from TD Bank. I am wondering if it is possible to pay bills to meet those requirements: Setup a Recurring Pre-Authorized Debit Payment of at least $501 I su...
I registered a new account (transferred existing phone number) and have not received a confirmation email yet. My phone still has the old SIM card in it. Am I to wait for the confirmation email before inserting my public mobile SIM card?
I started an account and had issues with old provider code. Have that figured out but can not continue my activation. Says my SIM card is in use but I never got to the point of linking my old phone number and card is not in my phone yet
I added data to my sons plan as he is traveling in the states for the next week. He burned through the data in a day. So I decided to add U.S. roaming text as a cheaper alternative for communication with us. It is listed on the account but it is not ...
Associate at kiosk told me to do the referral after he had done my signup at the kiosk. Appears there is no way to do that
duplicatee thread
Hey guys, I'm just wondering about whether or not PM holds incoming text messages while I'm in a dead zone and then sends them once I come out. Thanks!
I seem to be in the same boat as others. Automatic deductions stopped from my VISA card, and the phone won't work. I've tried to submit a ticket but it asks for account verification - I have tried both my Public Mobile information AND the Community...
Hello and good day to you all. I'm having issues setting up my phone so I can send and receive picture messages. I've have tried many times using the information I have found in the picture bellow with no luck. Here is what the settings say on the R...
I meant to ask this earlier, but I've been busy the past week.So what happened on April 1, why was there the problem and why did it take so long?One of my family members was caught with the system problem. Since I recommended her here, I am her go-to...
Our land line is a ZTE WF721 on the $15 plan plus $5 500 minute add ons when needed. I have 2 question and an observation. Observation. We get a beep or two while talking and assume that is some one calling. Once call is completed we can see who it ...
