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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Dropping calls

I,m a pm customer since feburary never had this problem before .. during phone conversation cell service drops ... says no service ? Call person back have five bars .. talk for two minutes service drops again.

OY by Great Neighbour / Super Voisin
  • 893 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment voucher paid

Put voucher for my payment and will not allow me to get service and I now been locked out of my account online

ACdc1 by Great Neighbour / Super Voisin
  • 823 Views
  • 4 replies
  • 0 Bravos

Registering Credit Card

I am unable to register my credit card. It says, despite trying to put in my address in different ways and leave out the appt. #, etc., that "your credit card transaction  was denied by your credit card issuer."  I have already spoken to my credit ca...

liannaw95 by Great Neighbour / Super Voisin
  • 938 Views
  • 10 replies
  • 1 Bravos

Resolved! Number not in service

My phone number works sometimes and other times people are saying they get “this number not in service”.  Is this something others have experienced and if so is there any reason why?  The users on the other end confirm with me the phone number and in...

cairns13 by Good Citizen / Bon Citoyen
  • 1343 Views
  • 4 replies
  • 2 Bravos

Lost the sim before I could activate it.

Hi There,I bought a new connection and lost the sim card before I could create a self serve account. It is on auto pay on my credit card. I do not know what to do now. Can you help please. Thanks

Meenakshi by Great Neighbour / Super Voisin
  • 479 Views
  • 5 replies
  • 0 Bravos

Resolved! Is this plan 3G or 4G?

In this plan it says:"4.5 GB Data at 3G speed⁴"In footnote 4 it says:"4 - Plans with 4G LTE data can access maximum LTE download speeds (manufacturer rated at up to 900 Mbps; expected average speeds 12-250 Mbps). Plans with 3G data may reach download...

Catalyst by Great Neighbour / Super Voisin
  • 1802 Views
  • 18 replies
  • 3 Bravos

Resolved! My first badge?

Got a notification for this today... Go me! I think? Lol this is a reward right? Just got it today  

Screenshot_2020-04-09-17-14-35~01.png
Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 860 Views
  • 16 replies
  • 5 Bravos

Resolved! Plan Change

I currently have the $40 plan with 5GB/month + extra 1GB/month from the Holiday promo in Dec 2019.  Due to COVID-19, I do not leave the house (where I have wifi) except for the occasional grocery run, and would like to change my plan to the $25 optio...

YOJ by Great Neighbour / Super Voisin
  • 1405 Views
  • 9 replies
  • 1 Bravos

Promo

There is a promo on my account for 1gb of data, just wondering how long that is valid for and why I got that (not complaining aha)

taherkhan by Good Citizen / Bon Citoyen
  • 732 Views
  • 6 replies
  • 0 Bravos

Can’t phone anyone

When trying to make a local call a p voice says not active for long distance covered by plan, needs add on. Not correct as was trying local. Cannot speak to anyone to say why. Have shut off and tried again. Phone will not allow me to call anyone

Steelman5 by Great Neighbour / Super Voisin
  • 432 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost Digit on Payment Voucher

Hey Community, I'm currently trying to enter a payment voucher that I purchased today. The voucher is missing 1 digit (through a freak accident that I swear was no fault of my own!) . I've attempted the numbers 1-9 to replace the missing digit. I tri...

Tytrecartin by Great Neighbour / Super Voisin
  • 852 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to activate after plan expired

Hi, Just found today my plan was expired yesterday. I used auto-pay for long.  I logged-in and tries to reactivated.  I also changed my plan while I did the reactivation.  I topped up my account and paid already, but nothing happened.  Still not able...

prissyho by Good Citizen / Bon Citoyen
  • 830 Views
  • 11 replies
  • 0 Bravos

Resolved! Is this promo code legit?

So I just signed up with Public Mobile and used the promo code from this website.  The promo code gave me a green checkmark when I entered it, but looking at my account now it doesn't seem to have applied any discount.  After closer inspection the fi...

Mach2point5 by Great Neighbour / Super Voisin
  • 1076 Views
  • 13 replies
  • 0 Bravos

Resolved! Community involvement

Hey eveyone, So glad that I am part of this community. But now that I am here I feel like my map has been dropped and I don't know where to go! So I have a few questions for you oracles out there; or those that contribute frequently. 1.What does it t...

Naepalm by Mayor / Maire
  • 871 Views
  • 9 replies
  • 4 Bravos

Resolved! Using less data

Now that we are in isolation.  I'm on wifi more is there a way lower the cost t since I'm not using my data. I've already paid for the month.

Earl26 by Great Neighbour / Super Voisin
  • 667 Views
  • 10 replies
  • 1 Bravos

Resolved! ERROR when dialing out?

In the last 2 weeks, I have only been able to recieve incoming calls as most of the day my phone gives me an error message 2um1 all circuits are currently busy.  Please let me know if you have a solution. 

Livvybabyxo by Good Citizen / Bon Citoyen
  • 2070 Views
  • 5 replies
  • 1 Bravos

Resolved! set up plan $40 with promo credit $12 per month

Hello i set up plan $40 This plan includes: -- 5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text$40 per 30 Dayand should be charge $28 per month for 8 months promo now i am charge $38 instead of 28 1st month was charge $40 ( s...

Resolved! Moderator Needed: Auto-pay account suspended

My account was suspended today, even though the account was set up for auto-pay. When I made the one-time payment to re-activate the account, Public came back with a message saying it was declined but my online banking clearly shows the payment going...

dbcyre by Great Neighbour / Super Voisin
  • 658 Views
  • 9 replies
  • 0 Bravos

Resolved! holiday free giveaway, travel to china

If i change my plan, do i lose my holiday free giveaway or 1GB PROM? If i am using my phone in china, can i call canada for free since i have 400 minutes international long distance call plan?

ky740400 by Great Neighbour / Super Voisin
  • 1235 Views
  • 15 replies
  • 3 Bravos

numbers on my voucher rubbed off??

Hi there,I was wondering if there was a way that anyone at public mobile could help me out here... I bought a couple of vouchers when I switched to public mobile from 711. I put the one one my phone and held on to the other one in my wallet. The vouc...

shortyrulz69 by Great Neighbour / Super Voisin
  • 1595 Views
  • 13 replies
  • 0 Bravos

Resolved! My Account logon failing.

Just tried logging on to My  Account. Failed then reset password to same password and worked Tried wife’s, did not reset. Will try later. I have correct passwords AND have entered without error.  Just a heads up. 

Resolved! Voice Mail error message when dialing in

I am trying to dial into my voice mail by dialing 1 but I keep getting an error message - I can't make out the error message number but it says the number cannot be completed as dialed.  What am I doing wrong? I haven't set up the voicemail properly....

jv987 by Great Neighbour / Super Voisin
  • 891 Views
  • 8 replies
  • 0 Bravos

Resolved! 3months

My mom and dad have 3 month interval plans.But none of us are able to find the option for 3 months at a time.Can someone point me in the direction to go to get the 3 months at a time.Thank you\kelsey

kelrobi04 by Great Neighbour / Super Voisin
  • 698 Views
  • 8 replies
  • 0 Bravos

Resolved! RE: switching to public mobile

hi,I'm currently using a different service provider and would like to switch to public mobile. I have look at your plans and I have until April 30th, 2020 with my current service provider.I am a student and looking for cheaper options for me.thank yo...

jyotiram31 by Great Neighbour / Super Voisin
  • 981 Views
  • 19 replies
  • 1 Bravos

Resolved! Emergency calls only

Hello all, I have an issue I need help with. Emergency call only SOS -Account has never been delinquent and has balance in account. Tried:-Restart-Off with SIM out-Airplane mode-Suspended and Resume service with 5 min off-Checked compatibility-Not st...

PHSHOMES by Good Citizen / Bon Citoyen
  • 906 Views
  • 9 replies
  • 0 Bravos

Resolved! Getting Started

I am currently with Bell, no contract.  My iphone6S has a SIM card. 1) Do I need to buy a PM SIM card?  Or can I use my Bell SIM card?2) If I have to buy a PM SIM card, does it come in the mail?  or delievery to the door?  How long does it take?3) On...

bethmiller11 by Great Neighbour / Super Voisin
  • 824 Views
  • 7 replies
  • 2 Bravos
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