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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1839 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30222 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41897 Views
  • 185 replies
  • 29 Bravos

Resolved! data usage

According to Public Mobile, I have used up all of my data (4.5 G) this billing period, but my phone is telling me that I've only used 1.1G  I can't figure out where to see my data usage.

Kitch by Great Neighbour / Super Voisin
  • 1581 Views
  • 9 replies
  • 1 Bravos

No network or calls or texts

Just got a new iPhone XR and it won’t connect to data I cannot receive or send texts or phone calls it worked for an hour then nothing I called apple care and they said public mobile locked me out and to contact you 

Mikeyd83 by Good Citizen / Bon Citoyen
  • 1862 Views
  • 21 replies
  • 1 Bravos

Resolved! Straight to voicemail

Incoming calls are going straight to voicemail. Ported number from bell 2 days ago.No to “do not disturb”yes to working txt and email.iphone xr 

holleranm by Great Neighbour / Super Voisin
  • 1202 Views
  • 6 replies
  • 0 Bravos

won't accept updated creditcard

tried to updated credit card (date and ccv)- message comes that the card is not accepted by card company. Card company says the card is active. Went to the self help and went through the various suggestions multiple times. Tried using a different com...

elgordo1 by Great Neighbour / Super Voisin
  • 977 Views
  • 6 replies
  • 0 Bravos

SIM Lock Out

If I don't have the card my sim came on and my former SIM PIN doesn't work, how do I get my PUK code to reactivate it?

LordFinn by Great Neighbour / Super Voisin
  • 1225 Views
  • 7 replies
  • 0 Bravos

Resolved! Late payment

I needed to delay payment by one day so i removed auto pay , sometimes public takes the money out of account on different dates . My question is once you remove auto pay is it removed immediately? And my due date is the 8th of june but i wont have th...

dentonb by Good Citizen / Bon Citoyen
  • 2064 Views
  • 9 replies
  • 0 Bravos

Resolved! Account

Why at Walmart do you have  to activate a new plan for a sim card then you can't transfer your  number to  the new plan frustrated and  waisted money just at Walmart so far 

Rob6116 by Good Citizen / Bon Citoyen
  • 2031 Views
  • 17 replies
  • 0 Bravos

Resolved! Any promo code for a new plan

Is there any promo code that i can use when activating a 15$ plan? Any data promo etc, thought to check here Thanks 

Ijazkhan by Great Neighbour / Super Voisin
  • 1239 Views
  • 5 replies
  • 0 Bravos

Not receiving incoming calls

New account just set up on an iPhone 6.  Using a new number (so not a porting issue).  Able to text and to make outgoing calls.  But incoming calls are not getting through.  Restarted the phone several times.  Did a reset of network settings... Turne...

dbrouillard by Good Citizen / Bon Citoyen
  • 2511 Views
  • 23 replies
  • 0 Bravos

Resolved! Daily receiving texts and emails from Public Mobile.

In addition to the many annoying spam emails and texts that I receive and  clicking the "unsubscribe" link to no avail --- I am now also being spammed by PM with various offers that I'm just not interested in. Any ideas on how to stop receiving messa...

BEER by Town Hero / Héro de la Ville
  • 949 Views
  • 6 replies
  • 0 Bravos

My data is not working

Hello, I am in NB Canada. I got a message that I had used most of my data before the renewal date. I added some money to the account and that seemed to work. Today there was a credit to my account, however I could not access data. I changed my plan t...

juliedmtm by Great Neighbour / Super Voisin
  • 468 Views
  • 2 replies
  • 0 Bravos

Resolved! Get back on same services in between of month

Mistakenly my public number is port into bell by the bell. I talked with the service provider, they told me to talk with public. I had  services and its only 14 days pass so I have still days on my plan.  Now how can I get back to public with my same...

Raman12 by Good Citizen / Bon Citoyen
  • 1726 Views
  • 12 replies
  • 0 Bravos

Resolved! no service for new card activation

I have activated a new card, the account can log in but there is no service.  I tried to insert another public card, it works, so the phone is no issue, is the issue from the card or the phone number?

Terry20 by Good Citizen / Bon Citoyen
  • 1258 Views
  • 10 replies
  • 0 Bravos

Resolved! about My Billing

hello,i have some question about my bill my bill should be $25 every 30 day and am seen more been taken out

Philip87 by Great Neighbour / Super Voisin
  • 1615 Views
  • 12 replies
  • 0 Bravos
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