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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Call not coming through

Rogers still has phone on there bill

Rewards

Hello,I'm able to have rewards but in my pre authorized payment it doesnt appear. How to fix this problem?

Resolved! Transferred phone number not working

I was told just now that my phone number was transferred. But when I call my number I get the message 6UC2 the number is no longer in service. Can you please help me get this solved?

Resolved! Calling US for 1 call: can I buy add on for this or do I need to change my phone plan?

Hi Everyone, I need to make just 1 important call to the US but I don't know how to go about this. I'm on a $35 planThis plan includes: -- 2GB at 3G Speed + 500MB AutoPay- Unlimited Canada-wide Talk- Unlimited International TextAnd I recently bought...

Resolved! SIM card question: Can I re-use Public Mobile Sim that was not used for 3-4months?

Hi, I was with Public Mobile until early Jan 2022. (I ported the number out) I am planning to return to Public Mobile (port number back) in mid April.My question is, can I re-use the Public Mobile SIM card that I used up to early Jan 2022? so it wou...

Resolved! US Add Ons

Hi,Bit confused. Not sure if I was able to purchase my US Add On or not. Wanted to buy US Roaming 1 GB for $20 and US Roaming Talk Text 250 for $20 totaling $45.20 with tax. However not sure if the purchase went through or not. Could you please con...

Resolved! What phones are compatible.

I am trying to find out if my phone is compatible. I see you can check online but when I click in the section where you check, the drop box shows nothing?? I have a Moto e5 unlocked. Does anyone know what my phone HAS to have in order to use this ...

Resolved! 2 SIM cards?

Why have i received an email that I have been shipped a second SIM card? I already ordered and recieved my SIM card and using my phone.

Data Not Working

My data isn't working. In the corner I have bars but no 4G, LTE etc. I have lots of data remaining in my buckets and the data settings appear accurate. I deleted them and re did them and I also rebooted my phone and tried going into airplane mode and...

Resolved! Contacting public mobile customer service

Exactly who do you call to fix things? What number is that? Does that number direct you to somebody across the world that will waste an hour of my time? And still not fix the issue of lag data service every day…. All day long. But do pay for that gre...

3 g network service

Cancelling my plan.

How to cancel my plan?

Resolved! Help Please

I am unable to log on to help to simply change my email.I go through verification and input the last number I called and get an sms code and as soon as I enter it the page reloads.Getting really old.Why can't we change our email online ?What do I do ...

someone is sending texts using my phone number

I got a call from someone in a different town. THey said they keep getting texts from my phone number with attachments that they can't open. Like 15 a minute. I haven't sent any text to that number. What is going on?

Resolved! Need My PUK Number

Hello, How do I get my PUK number as my sim card is locked Thank you

US roaming packages

Can I purchase multiple US roaming packages at once? I need more data then 25OMB

Change language

I keep getting text notifications and call out messages in French, which I do not speak. When I call 611 it is also in French. I have been trying for over a year to get this changed and nothing works. Now my PM doesn’t even work and I have no idea wh...

Resolved! Data

I Used all data and I bought an extra. iIt charged my credit card $15. Can you check my account as the data wasn’t added and I can’t access Cellular.

Phone plan canceled

My phone on April 1st canceled but payment was to come out that day so to get the phone working I payed it on line then they took the autopay out so now I have payed twice and does not show the overpayment

Resolved! Issues Transfer Landline voip number

I need help transferring my voip phone number to my current active public mobile account. It keeps saying I have occurred issues but does specify the issue. Not sure what to input that is wrong, please help.

Resolved! Public mobile phone purchased

I purchased a ‘great’ Samsung 9 phone a few weeks ago. Currently, it is not charging. How do I exchange it?

Resolved! payment

I have had monthly charges to my credit card since Nov 20, 2021. I ported OUT of Public Mobile on July 23 2021. Please to refund me this money

No internet while account displays everything is fine and 6Mb already used

Consumed all data before day of payment. Data service stops and account displays "service is suspended, pay to restore, if autopayment is active then discard the message". today payment is done, no warnings or notes, data is active, 6Mb has been used...

How can I cancel changing carier?

How can I cancel changing carier?I tried to bring my number to Public from PhonebOx, but the Public made the solicitation two times and because of that my portability is no

Refund

I’m pay twice I want to refund my payment?

Resolved! Took wrong data rewards

Can my data be changed to Canadian data instead of US data?

Resolved! I lost my phone since no access to my either email or SMS for verification code I can't get new sim

My phone was lost or stolen I bought new sim card and new phone but I can't activate since public mobile need to send me verification code on SMS or Email which I don"t have access to since is in with my old phone. Its almost two days trying to get h...

Resolved! Unable to sign in or reset password to update payment information

My account has been locked out after a credit card inactivated due to fraudulent charges found on the old card. Could you please help me reset my login so that I can update my payment info?

unable to recieve calls today for several hours....

Hello I was unable to receive calls today. Not sure why this happened or how often it is happening. I have been told in the past that family members have tried to facetime or call me and are unable to get through. Please advise. Thanks

Transferred phone number not working

Activated my service today. Transferred phone number. Charges have gone through but have no working phone line. Tried shutting off and restarting my phone several times. Unable to sign in to my account because it says my email and password not workin...

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