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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New credit card number

Having a major time finding how to register new credit card

Resolved! Lock out of my account

I am lock out since I can’t access email or get phone call or text on my public number. Can’t get link to reset…..

Resolved! How do I find out what my 14 digit Public Mobile account number is?

Potential New Telus Credit Card Processing Fee

Resolved! Adding Add-Ons

Hello, Sorry for the long post, but wanted to detail out the steps. I'm trying to add some Add-Ons (US roaming items) and have some questions. In the past, I understand it was a 2-step process where you need to add funds first, and then buy the add-...

Resolved! transfer from Telus to Public fail

The system indication transfer success. My public account is in active status .But when I insert public SIM card, my phone can't recognize it.When I re insert the Telus SIM card, the phone is still working to make a call.But when I try to active it a...

Resolved! Unable to add funds

Hello I have been trying to add funds to my account to top it up but when I click on where it says to add funds I get an error message that says that either the link is broken or it is under construction. I need to top up before August 22 when my pl...

Resolved! Missing Extra GB

Back when PM changed their colour scheme to the blue and cream colours it is today I got a 1 gb bonus per month for free. It was working fine for the months after the updated look up until about 2 months ago. Now I’m back with my regular 1gb per mont...

Payment methods

Hi, I'm having trouble in payment process, and the Chat bot Simon said,the card should be Credit or Visa Debit only. I have a credit card issued from other country except Canada and US,and this card cannot be processed because of the post code isn't ...

Sim locked

I need help unlocking my sim but don’t have a code or pin ?

Forgot email n pin code

Please help to reset. Trying to figure out how I used 10gb of data already.

Bonus data missing

Hello, The bonus data for my line is no longer appearing and it seems as though data has been cut off on said line. Can somebody please reach out to me? Thank you.

did not receive email comfirmatin

i did not receive my email confirmation including activation and payment information.. i dont know if my sim is already activated.. how do i pay? i did not receive any of these..

I need to make a payment

I’m trying to make an account to make a payment since my plan didn’t renew. But it won’t just let me creat an account and I never activated my phone on here

What can one do when the two step verification is being emailed to me?

The new system has me locked out Abdul O need to make a payment.

Resolved! Having problem with MMS

Hello, I'm having trouble with MMS and my phone. I am able to send out photos but am unable to receive them. Group chats also do not work. Thank you in advance for the help!

Payment

Resolved! Service cut out while talking or making calls

Why is the service not working properly. I am up to date on all my payment

ask sign in

I forgot my email address

Resolved! Help

How do I send a message to customer service

Customer service

I need chenger for payment

Password Resetting

Hi, I am trying to reset my password as it is not letting my old password to sign in.But when I try changing the password to a new one after email verification it doesn't change and asks me to try later. I have tried it multiple times and yet the sam...

Resolved! Will an iPhone 6 work with Public mobile or is it too old?

I'm interested in signing up with Public Mobile for cell phone service.Will my iPhone 6 work on the network, or is it too old?What about an iPhone 6S? Will any Android phone with LTE capabilities work?Thanks.

Data

I purchased more data however 1. I can't access it on my phone 2. It shows the payment went through in my history but sometimes when I log in I can't see it and sometimes I can. If I call 611 it says I am out of data. I'd start a new plan but I've al...

Change home address

Hello there, I have moved to another province in Canada, I wonder how I should change my home address so the bill taxes got calculated and paid accordingly Thanks

Resolved! How to Call Dubai from Canada?

I have purchased 300 international minutes from Public Mobile.I want to call Dubai, UAE.I call: 011-971-xx-xxx-xxxxYet I get an error message from Public Mobile to check the phone number.I even tried +-971-xx-xxx-xxxx and got the same error message.S...

US roaming and data

I purchaced a $20 us roaming and data add on on friday august 5 and the service was absolutely useless. I was at Michigan raceway and was able to use it about 5 times. I have used this many times and never had this problem before. I would like my mon...

Phone not ringing

My phone will not ring and I can not even check my voicemail as it will not connect!

Resolved! US add on

I needed to make a phone call to get.my voice messages while in the us. I had a 500 minutes international call add on but it would not let me, so I assumed those minutes where international, but from Canada. Went online to buy a add-on and site was a...

Never received SIM

I ordered a SIM card on July 5th and still haven't received it.At this point, we have purchased a new phone in replacement of this with a different carrier and I would now like to have my $ refunded.What are the next steps?

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