[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! FLASH SALE, I didn’t receive my credit! My phones are disconnected!
I signed up for 2 phones for the free sim card and free month of service on the $40 plan and the $10 plan during the Flash Sale on Sept 30th at London’s drugs in Vancouver paid $70 and now both my phones are NOT WORKING?!? I signed up because of the ...
Resolved! Two issues with my account
1) When I try to send a text message, it fails no matter who the recipient is that I am texting. 2) When I try to check my plan I receive a message sayingOh no!It looks like something went wrong, but don’t panic. I log out as directed, log back in a...
Unable to change plan
My account didn't autopay and it says my plan is expired. My service is suspended and i cannot make a payment because I have no plan. When I try to reactivate my plan it just says:Oh no! It looks like something went wrong, but don’t panic.Log out and...
Resolved! Self serve
So, my plan expired as of October 29, and now I have money to pay for it. It's saying that I don't have a plan, and when I try to add a plan... Nothing comes up. I really need my phone today!
Locked out of account
I am locked out of my account, how do I fix this or who do I contact to fix this?
I signed up for Auto-Pay today...
Hello, I don't think this is anything to worry about, but I thought I'd bring it up anyhow. I just signed up for auto-play today, and today is also when my payment says it's due, tomorrow being the actual renewal date. But I got this text from PM, so...
need to renew my autopay but there is no option
Hi everyone, I need to renew my autopay plan since my old credit card is no longer valid, but in my account there is no autopay sign on option? anyone same problem?
Bandwidth Usage for Speed-Tests
Learn from my mistake. On Oct 28, 2018 I signed up for PM with the $10 Talk + Text plan and also purchased an add-on of $10 3G Data plan. Uncertain about the speeds of a 3G network, I ran a speed test expecting to consume about 30-40 MBs of my Bandwi...
My data is not working though i paid the amount
Hello Public Mobile Team, I am using Public Mobile service.My plan includes for $40 - 4.5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text But data is not active though i am making mobile data on. It is stil...
Resolved! How are Text Messages Counted?
I joined only three days back (Oct 28, 2018) with a $10 plan that allows me 50 outgoing and unlimited incoming text messages. I haven't sent any — not even one — text message since the day I signed in but my usage today shows having sent 11 messages...
Call add on not working
Hi. I bought a call add on that shows up in my account statement but is not working. When I try to call it says I need to add the add-on. This is is an urgent matter as I need the call feature to do two-step verification to pay bills. I’ve left two D...
I have already bought an ADD-ON 1 GB data plan, nothing is showing??? still not able to use internet
Hi ,I have used up my data for my plan, and already purchased an ADD-ON plan, but nothing is showing up, I am still unable to use internet.How long do I have to wait for my ADD-ON plan to be activate, I thought everything in Public Mobile is self ser...
Resolved! My porting failed, Can I recover the old number?
I attempted to port my number to PM. The port didnt go through for a long while. I then decided to use a temporal number. That worked. Soon after, I could not reach my number I was trying to port anymore, outgoing and incoming call service deactivate...
Resolved! Lost sim
My cell number is 587 xxx xxxxI lost my sim bought new one and would like to transfer to that one How do I do that
Locked out of my account
Need to cancel sim and switch over to new one I lost other one and bought new
Resolved! Just topped up my account but got charged extra?
I just topped up my account ($35/month plan) and still had $8 balance remaining, so the balance due was $27. However, just checked my credit card and I got charged $30.24... Why did I get charge an extra $3?
Issue making-receiving calls Sorry, we cannot complete your call, you dont have the required add on
I have been using this number fine until yesterday. Suddenly whenever I make a call to my other, Toronto number it cannot connect and give me the message "Sorry, we cannot complete your call, you do not have the required long distance add on....". I ...
Resolved! So are we locked into our plans?
My plan isn't offered right now I've noticed, an I going to roll back
My phone number is deactivated
My account is deactivated due to credit card on file not updated.
Resolved! Moderators switched my plan from 12GB/90days to $10 per 30 Days without asking for my permission.
So I had some issues reactivating my plan which was due to expiry on November 6th. I contacted moderators to see if they can help me out but didn't get a message from them for a few days. Eventually after few days the issues were gone on self serve ...
Resolved! Cannot place outgoing local call
When I attempt to place a voice call, I receive a recording stating I do not have a voice plan. I do have a voice plan and having been placing voice calls since I signed up with this plan a week ago.
Can't receive phone call and txt as well.
Yesterday I swiched service provider from freedom to public mobile. But since I changed it I can't receive incoming call and TXT message. What is the reason?And how can I solve this problem? Already passed almost 26 hours.
Resolved! Need a quick course on texting
I have agreed to set up and deliver an iPhone 4s to someone who self-describes as a Luddite. The person is a senior, is trying to run a small business and is experiencing domestic issues. The person only wants talk + text for now. The phone has be...
Call from some phone numbers always ONLY go to voice mail, never ring once on my phone.
My office phone (voip-647-64xxxx) and call from my bank (1-877-xxx) always directly go to my voice mail, never have a chance to pickup. If I used fongo or another cellular to call myself at the same location. It rings fine. All SMS/TEXT in /out are...
Double charge on activation & automatic withdrawal without signing up
Hey guys, I'm new here. I signed up for Public Mobile a month ago and I noticed that I was charged twice on activation and despite indicating that I did not want automatic withdrawal monthly on my visa debit, today PM has charged me automatically fro...
p[lan update
hello I have renewed a plan the other day the money has been transacted but the plan has not updated its self I have no phone or text and internet please advise me on how to fix this issue. I run a busniess and need a reply as soon as you can
No voice nor data connection after long trip
Hi,after coming back from a 30days+ trip my phone cannot get any connection to PublicMobile anymore. Already tried different phone with same SIM, getting connection to 3G but no actual Data, and voice service unavailable. Didnt stop paying nor change...
Resolved! Unable to port number to Public?
Hi there, I am currently a Freedom Mobile customer who has had my number with numerous providers in the past (Koodo, etc). However, upon attempting to port I'm given errors and have had a rep in store escalate this through their own retail support ov...
account #
i need my account # but it keeps saying my password is wrong
Resolved! legacy conversion using online self-serve help...
Hello everyone,I wish to convert Public Mobile legacy plan to new one. I've read this post for doing it using *611 call (https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Legacy-conversion-too-easy/m-p/145065#M15397).The problem is I forgo...
