@BBabealicious wrote:
I am getting frustrsted with trying to access my Public Mobile Account because of problems with the password. I was entering the new password I just created on MyAccount after recieving a password reset email from Public Mobile. So I clicked on the link after changing it, to the Login Page and after two attempts it gave me the same number of attempts to enter correct password, try again in an hour??? I just changed it and had to retype it twice?? I did not then proceed to next screen and then incorrectly type the wrong 'new' password???
@BBabealiciousMaybe one of your keys are sticking, or not responding always, caps lock is on (or was on when you create the password and is now no longer on), your shift key has a mind of its own, you had too many beers, maybe your browser is saving the old password (not updated) and its applying the old password to "help" you, maybe there is a glitch with your system, or if you are using your phone or gboard its adding a capital letter or not adding a capital letter as the first character, there are many reasons this could happen.
I suggest trying again, extremely carefully, possibly with "on screen keyboard"
A good trick is to open notepad or a similar app on your device and put in the password where it is VISIBLE, confirm it is correct, then copy the password into your clipboard (make sure there are no spaces before, or after your copy selection) and paste it into the password field, that way you know its 100% accurate. Some devices also allow you to show the password (not blank it out with ******) so you can view it while typing.
If all else fails, the mod team is the only one that can assist you with account access.
Click this to send them a message. Remember to give a full description of your issue with as much detail and include your name, account number and/or phone number and pin number so they don’t send you a message back asking for more details.
