SIM card not valid

[AliKoogs]

I tried to set up a new account. Online, the SIM card was accepted as valid, but the credit cards (2) were not being accepted, even though the information was correct. I exited that screen and now when I try to activate the SIM card again, it says it's invalid. Does it get invalidated with one attempt to activate it? That seems silly...

[Yummy]

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@AliKoogs wrote:

Nope, I can't login in to the new account.

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Most likely account has not been created at all.

Contact agent for assistance to sort this out. PM is sometimes difficult to navigate due to caching issues they have.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[AliKoogs]

Nope, I can't login in to the new account.

[BKNS27]

@AliKoogs 

Clear the cache, cookies and go on incognito on your browser then re-enter the information.

Also check to see if your CC was charged. If it was, the SIM could be activated.

[Yummy]

Check if your CC has been charged. Can you log in to your account? Does it say Active?