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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25247 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36659 Views
  • 185 replies
  • 27 Bravos

Pixel 4a - turning off my data turns off my network

Hi everyone, I recently got a Pixel4a and when I go to turn off my data it shuts off the network so I can't call or text. I can get it to allow text messages but not calls when the data is turned off. Does anyone have a similar problem, if anyone els...

jjamroziak by • Good Citizen / Bon Citoyen
  • 1653 Views
  • 13 replies
  • 2 Bravos

Resolved! new sim card

I ordered a sim card 2 weeks ago, where is it?Is this how bad your customer service is going to be?Even bell is not this bad!

wiartonsunset by • Great Neighbour / Super Voisin
  • 1636 Views
  • 8 replies
  • 0 Bravos

Resolved! Promotion

I'm thinking of joining. Was wondering if I do the $25 with 5g will that stay on my account every month as long as I keep it the same. Or is it only for the month

Char1032 by • Great Neighbour / Super Voisin
  • 936 Views
  • 7 replies
  • 0 Bravos

Hi

Combined thread by same OP

Dunkman by • Oracle
  • 213 Views
  • 0 replies
  • 0 Bravos

Resolved! Re: Number Porting

how can i take steps to ENSURE that i do not lose my koodo phone nbr?

kiyakker by • Great Neighbour / Super Voisin
  • 923 Views
  • 4 replies
  • 0 Bravos

Resolved! What does call type "web" mean in the usage history?

I noticed I have 2 lines in my usage that look like this:05/01/2021 12:56Web     0.717 MBMB$0.00 05/01/2021 3:53Web     1.831 MBMB$0.00 Once again, I have my data turned off and I am using my house wifi, so I am wondering what this means or why it is...

Resolved! new activation question

I activated a new account at Walmart. How do I know I got the new promotion for one month free and GB?I also asked the Walmart agent for the referral code that I had from my other account. How do I know all has been applied.

Vancouverr by • Great Neighbour / Super Voisin
  • 429 Views
  • 2 replies
  • 0 Bravos

Setting up Auto Pay

Hello everyone,  I am having trouble setting up my auto pay services. It is telling me this message: "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your cred...

kesduncan by • Great Neighbour / Super Voisin
  • 1573 Views
  • 7 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Hi there,I received a SIM CARD in the mail today that my husband had originally ordered under his email, but now I want to use to come over to PUBLIC mobile I get an INVALID SIM error.I do not have any account with PUBLC Mobile yet but appears have a...

binisha19 by • Good Citizen / Bon Citoyen
  • 884 Views
  • 3 replies
  • 0 Bravos

Re: No Signal/SIM# on account is different.

I have also the same issue. My Self-Serve account was simjacked just last week. I have a question about how to prevent this from happening in the future.  Is it possible to set a 2-factor authentication using an SMS or an application like Microsoft A...

vadimdumin by • Great Neighbour / Super Voisin
  • 1325 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

I have no idea how to ask a question. I have an issue with logging in. Don't remember the password or the answer to the secuirity question to change the password.

Boatman by • Great Neighbour / Super Voisin
  • 552 Views
  • 1 replies
  • 0 Bravos

Resolved! Usage policy

What are the policies of Public companies for using phone numbers?

Finesse by • Good Citizen / Bon Citoyen
  • 1013 Views
  • 7 replies
  • 0 Bravos

Resolved! Number Porting

Hi Everyone, I am currently using Koodo service (No Contract) on a monthly plan. All i want is to swith to PUBLIC with the same number. Is it possible and how. Please help me i hate using koodo at my location and too much over charges.

Manishmani950 by • Great Neighbour / Super Voisin
  • 1413 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Live chat

hOW DO I TRANSFER ALL MY TIME INCLUDING MY NEW FROM TODAY TO MY NEW PHONE

kawalski7734 by • Great Neighbour / Super Voisin
  • 746 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Live chat

I NEED HELPI BOUGHT A SIM CARD TO PUT IN NEW PHONE BECAUSE MY OLD PHONE GOT STOLEN 

kawalski7734 by • Great Neighbour / Super Voisin
  • 586 Views
  • 2 replies
  • 0 Bravos

Resolved! Estimated payment is higher then plan?

Hello! I'm just wondering why my estimated payments underneath the rewards tab is showing up as 77$. When I'm on a 52$/30 days plan with 4$ rewards. My current plan:- 2GB at 4G LTE Speed- 3 Choices with Canada wide Talk- Unlimited Canada-wide Talk- U...

ThatCheddar by • Great Neighbour / Super Voisin
  • 521 Views
  • 3 replies
  • 0 Bravos

Resolved! transplant phone numbers

What should I do if I help my friend transplant phone numbers to public

Finesse by • Good Citizen / Bon Citoyen
  • 828 Views
  • 4 replies
  • 0 Bravos

Resolved! iPhone Xs Max data not working

Hi everyone. I have a iPhoneXs Max and the data only works when I shut the phone off and turn it back on again. Everything works fine with wifi but when I leave home and am mobile, it shows LTE in the corner but I can’t browse the web. If I do a hard...

RetiredGuy by • Great Neighbour / Super Voisin
  • 1347 Views
  • 6 replies
  • 0 Bravos
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