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Weird phone call.

Got a really weird call. First call from this number, the caller immediately said she got the wrong number and hung up. Called again a few minutes and said her friend gave her this number, but the weird part is, she was able to identify I was on Publ...

ToniCipriani by Model Citizen / Citoyen Modèle
  • 822 Views
  • 10 replies
  • 0 Bravos

Group text messages on PM?

My friend made a text message group chat and I didn't realize until everyone was sending me messages individually. My friends with iPhones say it's working for them (non iMessage group chat). Does PM support group messaging?

Amplified by Great Neighbour / Super Voisin
  • 1232 Views
  • 7 replies
  • 1 Bravos

Resolved! Topping up account - how much do I pay?

I previously started with a 90-day 6 GB data plan, with everything it cost $135 before tax.Recently I realized I used data faster than I expected, and after 20 days since the registration, I decided it might be ok to go for 12 GB data. While I tried ...

Sandbo by Great Neighbour / Super Voisin
  • 644 Views
  • 2 replies
  • 0 Bravos

Problem with US talk/text/data add on - No data on 3rd renewal

Hello, I've been in the US for 22 days now. I bought the talk/text/data add on for the 3rd time, and on this renewal the data does not work. I have tried rebooting the phone multiple times. I had no issues with data the first two times I bought the a...

DavidNS by Great Citizen / Super Citoyen
  • 401 Views
  • 3 replies
  • 0 Bravos

Resolved! When data is done, does MMS still work?

When my data finished during the last cycle, I think the actual data signal stopped coming as well -- it wasn't just blocked on the back end. I know that for MMS, data needs to be on. So what happens when I want to send an MMS (which I have unlimited...

CoolCanada by Great Neighbour / Super Voisin
  • 1968 Views
  • 6 replies
  • 1 Bravos

Resolved! Account suspended, auto pay on, balance paid

another case of my account being suspended, I have already auto paid and have a balance that is needed to activate my account. What is going on? Can a mod please give me assistance.

Grimalkin by Good Citizen / Bon Citoyen
  • 1171 Views
  • 13 replies
  • 0 Bravos

Resolved! Roaming Options When on Vacation

Going on vacation at the end of March and wondering if anyone has any ideas on Roaming options with PM. Off to Cuba for 10 days and would love some ideas. I know PM has roaming for USA any ideas would be helpful. Thanks

domulet by Good Citizen / Bon Citoyen
  • 1459 Views
  • 7 replies
  • 0 Bravos

Resolved! Data usage outside of ontario

I have the $40 4gb promo plan and i was wondering if i can use my data outside of Ontario but still in Canada, I no that i cant use minutes outside ontario. Thank you

Mimo101 by Great Neighbour / Super Voisin
  • 912 Views
  • 3 replies
  • 0 Bravos

Resolved! No service- urgently needed

I'm starting to get desperate. It has been almost 8 hours now that my Iphone 6 is not connected to the PM network. I have not done any updates or changed any settings. My phone was previously on Telus and when I activated 4 months ago it was simple (...

katcaalim by Great Neighbour / Super Voisin
  • 1293 Views
  • 5 replies
  • 0 Bravos

Sim activation issue

Hi I used to have a public mobile plan , and then stopped using it and switched to another carrier. I now want to come back and use my old sim card, but I get an error message when trying to activate the sim, and it says that my account was disabled ...

Chanan by Great Neighbour / Super Voisin
  • 460 Views
  • 3 replies
  • 0 Bravos

How to port out my number to different service provider.

Hi, I just want to know how to reactivate without paying the full plan cost and port my number to different provider.I want to port out my number to different provider but I have not reactivated my plan.I already tried to change my plan to 10 days se...

shujaat by Good Citizen / Bon Citoyen
  • 879 Views
  • 13 replies
  • 0 Bravos

MMS issues?

Just wondering if anyone has experienced MMS issues recently sent a few pics to a friend on Telus yesterday but they never were delivered even though both my phone and messaging logs shows as sent?

canucks4life by Town Hero / Héro de la Ville
  • 384 Views
  • 2 replies
  • 0 Bravos

Payment history

I don't know if I'm the only one who can't make sense of the information present on the Transactions history page under My Account. I am trying to actually see what I'm being charged for and the history makes this about as clear as mud. For example, ...

Public_Mobile_- Transaction_History.png
chinaski by Good Citizen / Bon Citoyen
  • 1194 Views
  • 8 replies
  • 0 Bravos

Plan Change

@Mary_MMy plan expired and once it did I went to upgrade/renew my plan from 1 month to 3 month, with Canada wide calling, unlimited text 6gb data, however when I topped my account up I got billed 55.00 for the 1month now I am unable to upgrade to the...

JTW94 by Great Neighbour / Super Voisin
  • 580 Views
  • 3 replies
  • 0 Bravos

Please provide more US roaming options

I went across the border for 4 hours a short while ago for a hockey game. At the same time I had a sick toddler at home (nothing serious, but still). It would have been nice to be able to purchase a very short plan in order to receive calls and/or te...

shaner82 by Great Citizen / Super Citoyen
  • 629 Views
  • 7 replies
  • 0 Bravos

Absolutely no support from public mobile

I don't understand how many problems I had to deal with regarding friends and family after recommending pm to them. I had to send 5 emails for 5 persons regarding a bug not activating the fall promo on the next renewal date.Now I have another problem...

Kng by Great Neighbour / Super Voisin
  • 781 Views
  • 8 replies
  • 0 Bravos

Referral reward disappeared

I had to fight tooth and nail to get my referrals to appear in my account last payment period only to be notified this pay period that one of my referrals have left Public Mobile, which of course is completely false. I checked my account and confirme...

brandkwill by Great Neighbour / Super Voisin
  • 888 Views
  • 4 replies
  • 0 Bravos

No Data in the US

Bought two data only roaming packs for the US but not working. Made sure data roaming is on but not working for either phone. I can connect to the AT&T network but if I try to load anything on data nothing works. PM data works fine at home in Canada ...

DjRags604 by Good Citizen / Bon Citoyen
  • 465 Views
  • 2 replies
  • 0 Bravos

Help switching plans

I've recently change from the 90 day plan to the 30 day plan. Now I have no service it wont make calls and texts wont go, when I check my plan online it's all good except the nothing on the phone side.Did I miss something when switching over? Any ide...

cheylanthier by Great Neighbour / Super Voisin
  • 564 Views
  • 6 replies
  • 0 Bravos

Resolved! Service not working! "No long distance?"

Hey everyone, so I just switched my plan from the 120day 12gb promo you guys had to a 30 day custom plan because i couldnt make the $120 payment. So after I switched, it says active on my profile. I had chosen the unlimited provinical talk, text and ...

Shanen112 by Great Neighbour / Super Voisin
  • 1783 Views
  • 29 replies
  • 0 Bravos

Resolved! Plan says it's going to deactivate in 30 days instead of 90

@Mary_M @Shazia_KI changed my 90 day plan to a 10 day plan after it expired on Feb 3 and now I'm out of the country until April but when I login it still says: Account Deactivation Date: Mar 16, 2017Why doesn't it say May 13, 2017 since my 10 day top...

Screen Shot 2017-02-24 at 9.55.28 AM.png
guri by Good Citizen / Bon Citoyen
  • 950 Views
  • 6 replies
  • 0 Bravos

Pre-ordered text and talk US add on

Hello,My account showed 2 x text and talk add ons. I ordered before leaving Canada but I can't remember if the second add on that will be needed today when the first one expires is scheduled to automatically go into effect. If so, I should disregard ...

Danushka by Great Neighbour / Super Voisin
  • 800 Views
  • 6 replies
  • 0 Bravos

Resolved! Community Rewards (Bravo)

Does anyone know how many Bravos would be needed to get $1 worth of Community Rewards? Is it 2 Bravo = $1 or 4 Bravo = $1 etc?

nhanken by Good Citizen / Bon Citoyen
  • 1975 Views
  • 10 replies
  • 0 Bravos

Resolved! Public Mobile failing to deliver terms of offer to switch to Koodo

I was sent an offer to "transfer" my account to Koodo under the same plan I had with Public Mobile, and they promised to pay one month of my new service with Koodo. As it turns out, I went ahead and transferred my number (and I was assuming, my accou...

mgphd by Good Citizen / Bon Citoyen
  • 1777 Views
  • 26 replies
  • 1 Bravos

Someone using same phone number as mind

Hello. I had missing calls from bunch of different number since yesterday. And my friend tried to text me, I didn't get his message but someone else replied him back.He said he is using same phone number as mine. He is using freedom mobile.I don't kn...

Jan by Great Neighbour / Super Voisin
  • 1381 Views
  • 6 replies
  • 1 Bravos

New monthly roaming options from ROAM Mobility

Hi everyone... I'm pretty sure anyone else that is a registered Roam Mobility user probably got the email, but just in case anyone didn't and might be interested, RM (not PM, RM!) now has some 30-day US Roaming plans: https://roammobility.com/monthly...

srlawren by Retired Oracle / Oracle Retraité
  • 822 Views
  • 4 replies
  • 5 Bravos