Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have a new account with public signed up online yesterday but i cannot or it won't let me login to my account? Is there a 24hr period i have to wait to login to my account?
Yesterday my son and daughter-in-law joined Public Mobile. They had referral codes and each got $25 off. trust my husband and I each became new members with referral codes but did not get the)25 discount. How do we get it?
I have a maxwest phone I had got and the data isn't working but it's using up the data but I never used any it had jus renewed but data not working so what do i do
Good morning all,I had my plan all set up to switch today, however when I log into my account I get a pop-up saying my account is suspended. I have auto payment set up and it shows there are sufficient funds in my account. My service also appears to ...
Please supply link to the new promo as I cannot find the new promo of $40 - 15GB - 4G speed link1. Is the plan Province specific?2. Apply only to new customers?3. How do I sign for it?Thanks
I ported my number in and it looks like the port was succesful as it shows my old number in the portal under my profile. Problem is when I put the sim card in it doesn't work. If i put my old telus sim card in it still works so I'm thinking the por...
I'm trying to activate a sending line with PM. Knowing I can't have 2 lines on the same profile, I'm trying to set up a second profile using a difference email and at the very end when I select Activate SIM it says Payment Could Not Be Completed. I'...
I put the funds on my Public Mobile account to cover my monthly plan. Then when I went to activate the plan I accidentally charged my bank account again. So now the $50 is sitting in my account I need reversed back into my bank
I switched from a 3G plan to a 4G plan some 3 weeks ago, however I’m still on 3G network. Why is that? I can’t get a customer service rep to talk to about this. I’ve been trying for days …..
Just logged into my account and notice a warning about my account being deactivated. It said I needed to pay the outstanding balance to get it activated again. I have auto payment set up so not sure where the outstanding balance came from. Can anyo...
After my first 10 day add on expired, I added funds, tried to purchase another 10 days got the message "Success, purchase completed". I downloaded the receipt, but no funds were used and no add on was added to my account. I tried using a different br...
I was at store kiosk today (not official Public Mobile store) but one that carried PM SIMs until about 4 months ago. I was told PM is shutting down and merging with Koodo, others report it's the other way around. Can anyone shed some light on this, ...
Public Mobile is offering a plan that everyone probably has seen (4G with 15GB for $40). Does anyone know if this is like a year promotion where the price will increase after a certain time? Because right now, I'm on a 90-day plan (12gb/4G/ for $120...
After entering my log in info to access my Account info, I get the following message: Page ExpiredThe page you are trying to access is no longer available. Anyone else get this message? Is this a known issue or just me?
Hi, I have a problem I’m not using this number from August. I’m not in Canada, and you know public mobile is not working in Europe. But somehow ( I’m not pushing auto payment ) just checked my bank account and find that from September it goes 56.50$...
Hi! I bought sim card yesterday and also a plan. Then i found out that I can't do calls and receive them because of my phone compatibility. Can I cancel the plan and have money back? Or just freeze the plan for some time?
