who is better
lucky mobile vs public mobile both 4.5 40 dollars same as publice no restrictions
Forum Posts
Porting Issue: Can make calls, receive/send text, but no one can call me
I have an active plan with PM. I chose the option to port over another number and get rid of the current PM # that I was originally assigned. Got text that said everything was done. On the phone, the sim info shows the ported number. I can make outgo...
Recurring issue with Network/Data
****EDIT****I'm on a OnePlus 3 on Public Mobile.Colleague on Samsung S6 on Koodo.Both of us are having the same issue.When in the building we have no data even though the network bar shows full and 4GWhen walking out of building data comes back.**** ...
Resolved! MMS Issues - LG G4, new Public Mobile plan
I'm having issues receiving picture messages since changing to Public Mobile and I'm hoping the community can lend a hand. Settings are below, and as far as I can tell are correct - when not connected to WiFi, I have no issues accessing the internet....
Frustrations after being double billed
Just to let everyone know what is happening with my double billing issue so you know what to expect if it happens to you. In May I got a text stating my Autopay failed and my service was cut off. This was a pain to get Internet and then pay for the s...
Signing up for my online account
Lost my phone and bought a new phone and sim card, have to sign on to my online account to change sim cards but I had not previously signed into my account, so while registering I need to verify a pin that is sent to my phone which I obviously do not...
Early renewal request: Ran out of data, made payment, plan renews in 2 weeks :/
Hi, I ran out of data about a week ago. I just made a payment for my plan ($120/90 days), however my renewal date is on August 6th, which is almost 2 weeks from now. I was wondering if any moderator would be able to renew my plan early, as I don't wa...
Customer service
Can someone please respond to my private message. I'm waiting over 5 overs for a reply. Issue with my payment
Resolved! public mobiles future
i keep getting special offers from koodo who claim to be the sister company of public mobile, i dont have any reason to switch already but have read online that public mobile maybe getting phased out come october ...is this true? should i switch to k...
Resolved! Compatibility Confusion
HiI live overseas but will be in Canada for a few months and want to bring my own device. I have a Moto X Style International Version XT1572 (https://www.gsmarena.com/motorola_moto_x_style-7229.php). According the 'willmyphonework.com' this will work...
New customer, no service or one bar service...Gabriola Island, BC
Hi,Any hints to get service? Or do I need to get a refund? sorry...I really wanted this to work.
Resolved! can't send or receive text pictures
Hi everyone I'm new here and not very knowledgable with phones. I'm haveing trouble with my my samsung G730 I just signed up and ported my number from Bell everything works fine except I cant send or recieve pictures through texting. I have the $25 a...
Paying from a bank account!
Hello, Can pay from a bank account - by pre-setting payments or by adding a payee? Thank you! MJ
having trouble trying to change my plan?
hey, I am trying to change my plan.I have signed into my acct and i purchesed a $40.00 voucher i put it on through *611.and now im on line and have gone to my acc and im trying to change my plan but i must not be doing something right?? someone pls h...
Intercarrier texting issue
Hey all! First time (ever) posting on a community forum. I'm having some issues with my phone and based on other posts on this site it seems that it is an Intercarrier Texting Issue. Here's the details:I recently ported my number from Freedom Mobile ...
Resolved! Who will solve this issue?! :)
Hello!! I am not a member yet and trying to get connected. I would like to become a member AND that the first payment goes for August 16 ONLY (NOT applied now). AND to keep the super promotion $40/month for 4.5. So how should I proceed? Thank you!! M...
Swapping PM account phone numbers.
Hello,My dad and I would like to swap numbers, I would like to have his number and he would like to have mine without me using his PM account and vise versa. Do you think it's possible @CS_Agent? Has anyone done it? We are both PM customers.
Resolved! New $10/mo 5050 plan. How do i stop iphone from sending texts to 474663
HI everyoneRE: turned off all setting I could find in first few minutes but the account is showing background texts to 474663. How do I turn this off? I'm an Android user & just opened a new account for my daughter (who prefers & is using an old iPho...
Resolved! Not getting 1.5 GB 3G data
I recently signed up for the 90-day unlimited talk in Canada, International Text, and 1.5 GB of 3G data. I turned on data and data roaming but cant seem to get data. I need help.I have an Asus Zenfone 2.
HELP! Can't receive call on new ported activation !
I too can't receive phone calls to this newly ported number from fongo. What's wrong?
Porting my number away
Hi;My plan with public mobile ended yesterday, I needed a new phone so I moved to freedom today. They tried to port my number but they said your number is being held up with previous provider since your account with them is suspended. What should I d...
Resolved! Insurance
Hello!! Does Public Mobile provide an insurance to cover damage/stealing/loss? Ex paid every month? Thank you!
Data addon
I knew I would run out of data before my plan was finished so I purchased an addon, 1 GB for $30.00. I used up my data from my plan but the addon didn’t kick in. Is there something else I should have done? I want the addon I bought to work.
How to add your public mobile friends to the personal messaging within this forum?
If I want to add my public mobile friends to the personal messaging system in this forum, what do I need to do?
Re: Transferring your number to Public Mobile
Just signed up today, and I was impressed as how easy it was to switch my number. I would suggest that one calls their cellphone provider and ask about account number and get all information needed, it sure.made it easier and faster for me. I am glad...
transfered and overcharged
I transferred to koodo a few months ago because public mobile gave me a promo deal to switch over and today I was charged $61 for no reason. I have no longer been with public mobile for months. Please stop charging my credit card and refund my card.
Resolved! london drugs promo
I was at london drugs and bought a sim card this afternoon. They told me their system was down and unable to activate for me and advise me to do it myself online. I have registered/activated my new sim card. I noticed in the forum it states that they...
how to send Moderator_Team PMs?
Have seen several mails under "Moderator_Team's Posts”, they all say "Hi, If you have any questions concerning your account, just send a private message through the following link : https://productioncommunity.publicmobile.ca/t5/notes/composepage/not...
Trying to sign up but credit card is not working
Hi, I read a few threads on here to try and solve my problem but can't seem to get it to work.I'm trying to switch from another carrier to Public Mobile. Got my sim card, filled in everything. But the credit card just isn't working no matter if I dis...
Cannot make call within Ontario
Hello,I have the $10 plan, which includes 50 minutes of Canada-wide calling, but I cannot evven make a call within Ontario. I am getting this message: "Sorry, we cannot complete this call. You don't have an active long distance addon, and this call i...
