[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm looking for help to change my account email
dose Public mobile online account have an app. ?
dose Public mobile online account have an app. ?
Sim card
My son damaged his SIM card is there a way to get his number to a new one?
Resolved! Plan $40 monthly 5GB, will start in 10 days, now better promotion 15GB, how to switch?
Hi, Two weeks ago I received an SMS text offering 5GB at 4G speed, for $40/month. I upgraded the plan but choose to start the new plan at the next cycle, which is in the next 10 days. Before the new plan kicks in. I received an SMS text showing a bet...
Resolved! Cannot submit a ticket
I have three problems:I've ordered a phone and not received it yet. I cannot log in, it says page expired when I try. My account page has been frozen for months. It does not reflect my data usage correctly.
Resolved! Help: Phone Stolen - Cannot Access Account
Hi, My phone was stolen. I’ve been trying to contact a live agent but have been unsuccessful. The problem is that I am unable to access My Account. I have my login details but it asks me to verify through phone or email. I always pressed Phone (SMS) ...
Resolved! I want to cancel a data add on that i mistakenly thought was an upgrade
Please help.
Resolved! Can't activate SIN card
Hi y'll, I'm trying to port my number from Koodo but I'm getting this error message:"Please enter a valid Canadian phone number."How can I solve this?Thanks
Resolved! Fine Print #7
So I'm changing my plan, and it shows this info:I can't find what #7 in the fine print means. I only see up to #6. Anybody know what it is?
New offer
I just received an offer of 15G for $40.00, how long is this term last?
Resolved! offer to change my plan I do not want
Will switching to the $40/15GB 4G special offer get rid of my loyalty rewards?
I was excited to see this offer as I am currently on the $40/5GB plan and thought this was a no brainer switch, however, I am now wondering if changing my plan is going to update me to the new points system? Does anyone know if this is the case? I am...
My Account
I try to log a ticket. The form asked for User name. Everytime I sign on to self serve account. I just need to put my email address and my password. Where can I find my username? I am new to the self serve community. I got response in my email and ho...
is 5194 belonged to public mobile?
I got this message and i dont know if it is true or not? please anyone know can help ? thank you
Website
What is the problem with the website??? Seems its always under construction or maintenance?
Resolved! Should I make the jump to 4G if I value a reliable connection over all else?
I'm currently on a 3G plan and recently received the $40/15GB 4G special offer which seems like a great deal. I'm definitely interested in this plan considering it costs only a fraction more than I pay currently. The issue however is that for my pers...
$40 for 15GB @ 4G promo.
Anyone know if this promo is only for 12 months or is it permanent? How long does this promo last? Received a text yesterday to reply YES, but can't find this same promo when logged into my account. Thank you.
Add-On Purchase
Long time ago when you purchased an Add-on, you have to add-on to your account by yourself. Is this changed now days? Automatically add-on to my account? Thank you
Resolved! Data usage on public site way more than my actual usage from phone
Hi all, I just started a new cycle, and on the public mobile website it says I have already used 1000.3 mb / 1024 yikes!However on my phone , when checking the same time period, it says I have only used 124. Has anyone else found that their usage is...
Garage my credit
You charge me for wrong money
Resolved! Special offer?
I just got a text message claimed to be Public Mobile, saying there is a special deal for me for $40 for 15GB. It asked me to reply "Yes" to accept it. I believe it is SCAM and can hack in my phone if I do it. Anyone receiving a similar text message?
Change account email
I’ve been trying for several minutes to change my account email for signing and I cannot figure out how please help I’m getting frustrated
Resolved! Account Details
I upgraded my plan a few months ago from the $25/ month to a $40/month plan however under "my account" it's showing as still being under the 25/month plan... I'm still being charged the 40 per month. Anyone know why?
cant remember email to log in account
i cant remember on of mine email to log in my account. what should i do ?
Resolved! Bonus 12 GB data
Is it only for Ontario or does Alberta get it as well?Can't find the option in my account.
Account setup
Hello, I'm looking for a customer service or someone that can help me. I just transferred my number over but I got a message saying it didn't go through. I can call numbers but cannot receive calls or messages, also I couldn't add the promotions of 1...
Pairing a reader
Moved off-topic thread to the lounge.
Overcharged ( Tel. # 647-xxx-xxxx)
I paid for 3 months for my plan $40/12 GB on 25th Oct. 2022. Yesterday I read in an article that public mobile can update old and new customers with $40/15GB plan for free and can be requested anytime. Accordingly I went to my account and opted for $...
Plans change didn't work
Hi, I've set a plan change upon the new billing cycle which was suppose to be on October 18th but on the Myaccount, it still reflects the old plan. Can this please be looked into?
Expired page login
Why can't I login into my account...it states that the page is expired...is there a new link that I'm not aware of...it's so friggin frustrating
