Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Lorsque je reçois un appel il n’y a pas de sonneries et la boite vocale entre tout de suite en fonction quoi faire pour remonter les sonneries?
Hi everyone,I used a friend’s referral code to sign up and didn’t receive my one time $10 credit that was advertised. Anyone know why that might be and/or how to claim it?
I activated my card. Phone works but not data. I've tried all suggested tips. Still does not work.
I tried opening public mobile's new website on my mobile browser but it was impossible to open. It's not made to suit mobile UI which is very unreasonable. It also very heavy to load even on my super fast internet connection.
I bought a SIM - Activated it - You took my money and yet I have no service and because of an issue at the level at the activation I’m unable to log into the account - I called your parent company - who transferred me to Kudoo - I’m so angry I’m rea...
Why am I getting request for payment when I’m on auto payments? I think I may have paid twice for next month- need to know ! Also why can’t I speak to agent- readily available before I signed! Frustrated! FYI , I submitted a ticket July 27, no respo...
Lost my sim need replacement with the same number
I am unable to update credit card. It wants to send verification code by email, but no email or code comes. I need to have this dealt with ASAP. Thankyou
Hi,New account setup. SIM card not recognized by phone. PM CS told me to try it on another unlocked phone. I did— that phone didn’t recognize it either. I have another new SIM card that I can try, but don’t want to have to pay again — PM has alrea...
I received a text message from public mobile that said my plan renewed on August 18th. I received a text message while sleeping at 12:45am on August 18th that stated I had used 75% of my data. No software updates occurred and my cell phone was not be...
Is there a specific forum for issues with the usage reports and general issues with the new 'mobile friendly ' interface? I am having serious problems just extracting my daily data usage. Yes I may be able to download a spreadsheet file, but the fil...
My phone recently broke so I bought a Samsung galaxy A03s I inserted my Sim and I can call and receive calls I can receive texts but every text I send fails and says Public Mobile error 0 if anyone can help I'd really appreciate it.
I attempted to upgrade from the $15 to $25 plan and when the automatic payment went through a reverted me to the $15 plan. I'm now stuck in the middle of nowhere with no data because of this. How do I contact support to get this corrected? This is th...
Hello, So today starts a new set of data. This morning I received a SMS message saying I used 75% of my data which is wrong because today is my new month. I look at my account and it say zero data. Why did I receive a message from Public Mobile sayin...
Title, Currently I'm on the old reward system using $25/monthy plan, I get $6 off my monthly plan. $2 off from autopay$3 off from loyalty$1 off from referral This means every year I essentially get $72 off or 72 points. The new system gives5 points f...
Hello Community, May be going back to school in the fall and have been considering PM's new plan offers. Currently on the $25/month am interested in the $55/month for 20GB for students. How do I sign up as an existing customer there is no switch pla...
I can’t login to my account.I’ve tried to reset the password a thousand times, it didn’t work.Help me.@CS_Agent
My phone is a Samsung A70. LTE is on, I have bars and appear to be connected. If I search for anything with LTE on (wifi off) a page will attempt to load. I went as far as retesting my phone and still no change. I even tried different search engines,...
About $25 referral ($5 for 5 months). If I have two friends A and B. I shared my unique code to A. I and A both get once $25 referral ($5 for 5 months). How about B friend? He also used my unique code and does he get regular 10 dollar credit or $25 r...
Bought a new phone and it requires a Nano Sim Card, no public mobile kiosk in Prince George and not offered online..
I paid on my account through Xoom/PayPal on Aug 16 but they sent the money to Telus. How do I get in credited to Public Mobile?
It's going on 3 months since I ordered and paid for a sim card. When exactly am I supposed to receive it
Hi all, I switched to PM 2 months ago, and I seem to notice the incoming calls I miss do not show in my history or as notifications. My phone is always on silent or vibration mode, so I do miss calls pretty often, but I used to be abke to see who cal...
Hi,I transferred my phone to public mobile 24 hours ago and I’m still not receiving any calls nor any text messages. I’m wondering what I should do because I turned off airplane mode and made sure I’m not on do not disturb.Thank you!
Hello, when I signed up I received a 5GM monthly bonus data, Since the recent upgrade I can not find this and the other bonus data that I signed up for over the years. Can this bonus data be reinstated. Thanks Elvis 778-xxx-yyyy Phone number edited ...
Does anyone know how to obtain a replacement Public SIM card? I went to a couple of retailers who used to sell them (London Drugs and Wal Mart) and neither of them have the cards anymore. I also don't see anywhere in my account to order a replaceme...
My payments history shows I switched to the 10GB plan 3 days ago, but my plans page shows my current plan as the 1GB plan. My usage is also showing I have only 1GB to use...what's happening?
How come i cant create an account without putting in credit card information?? I don't have a credit card.. i have a top up card in my hand, and a new sim card in my phone .. Also there's no place to type in top up card pin # anywhere.. SO FRUSTRATED...
4G speeds! Pretty good for Public Mobile customers! $55 20 GB. Advertised as a student plan but is open to everyone. Tempted!
