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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Issue accessing account: Verification code sent 3 times not working

I sign in with the right username and password. The website ask me to send verification code on my email. I received it and entered the code on the website. But after that, it still asks me that I am being sent a verification code again. I did that 3...

Resolved! Canceling Plan

I have a new phone provider. I want to login to cancel auto-pay, but it says my account /page has expired.A payment came out after we put the new Sim card in.I do not want to continue tp pay for a service I am not using

Plan change

I have requested to change to $55 20G plan after this billing cycle, but you guys cancel that plan. Can. I still get it? Since I made a request before you guys cancel it.

Resolved! Porting an old number but old SIM just stopped working can I still do it?

I just topped up my BELL balance with a 15$ minimum and restarted my old phone and was going to port over to public mobile with the new PUBLIC SIM that I had grabbed while in town last time and it just said SIM not detected. I noticed on the activa...

Cannot send text, except to iPhones and public mobile accounts

Resolved! Account number

I am looking for my account number but I can't find it!It is not in the top right corner!

Resolved! problem with service

I did a provider change about 2 weeks ago and transferred my phone number however,, I cann call out but I can not receive calls...please help. Thank you

Resolved! buying additional data as needed and carrying it over from month to month

Hi, is there a way to buy extra data ad-hoc and carry it over from month to month in Canada?For example if I want to buy 5Gb of data today and use it as an overflow protection when I run out of my monthly data. Thanks

Resolved! U.s. roaming

U s. Roaming. I bought $15 add on yesterday today shows only 1 day remaining so I bought another 10 day add on for U.S. roaming. Now my account shows 2 instances of 1 day left of u.s. roaming. Can you straighten this out since I now paid $30

Activating Sim Card

Tried activing Sim Card but error 821 came up. Accidently closed tab and tried re-activitng but now saying phone for transfer does not exist in Canada. Please help.

Activation Incomplete

Every time I turn on my phone the following pops up: "Registering the device with the network". After a minute or so I get "Activation incomplete. Internal error (407)." The phone works fine around Toronto, but I have been out of town and it does...

Page expired

I am unable to login to my account. Once I choose my account page I get that page expired

Resolved! Change email

Hello, Can someone help me change the email address associated with my account?Thanks.

4G promotion rate for current users

I would like to suggest PM come up with promotional rates for current users to switch from 3G to 4G.

"Account blocked"

Hello teamSorry but I'm really fed up. My monthly renewal is by direct credit and for at least the second month in a row, I have a message saying that the account is blocked for non-payment. This time, I got the message at 6:22 a.m. when I logged on,...

Suggestions on what I should do with my plan when I go away.

Resolved! Where to get Promo code and friend code?

Where to get Promo code and friend code?

number with virgin plus can activating

where to check 9059977xxx

Resolved! Help

I need to find out my public mobile account number but I forgot the initial email I had used. Every time I try to log in it says that I can’t. Is there a way I can find out my account number through a prompt or something

Resolved! activation

My wife & I set up public mobile accounts yesterday from a joint telus account - her set up proceeded ok, however I am getting a message of "unregistered SIM" the phone is a Samsung A5

activation

how to bring my number from Luckymobile

Resolved! Lost SIM card

Hello, My aunt is also with Public Mobile and she lost her Public Mobile SIM card while travelling in Europe. What would be the process in this case? She really needs to keep the same cell phone # Thanks in advance

Resolved! Service while in europe

I understand cellular service is not available with public mobile in Europe but can I still receive texts and emails while connected to the internet?

Resolved! USA roaming not working

I’ve been in the USA for 11 days. I purchased my second roaming pass to continue my service and I can’t text call or use data despite the fact that I am connected to a cellular network. Help. What has happened? Why isn’t the second pass working. ...

Resolved! regarding Sim card

My sim card is not working.Its locked and require PUK code. So, from where i can get it.

Resolved! connection issue

Alright So i switched to public mobile a month ago and it seems like i was getting mixed providers. When i called today they said the transfer didn’t go through and they assigned me a new number. Now nothing works, it doesnt connect to the public mob...

How can I usage detail like I could not long ago?

Can't seem to get past login screen. Somehow seem to have logged in.

Can't swap SIM card

I am swapping out a SIM card for a referral and every time I put in the SIM card number it disappears once I try to save the changes. I've tried this with 2FA enabled and with it disabled. I've cleared my browser I've tried to do it in secret/incogni...

How to change the public mobile to freedom mobile?

Resolved! Sim 1 not allowed S22

I've had this phone for a month or so now and it's been fine. However just yesterday the Sim card stopped working and it said Sim 1 not allowed. I put the sim card in my friends phone and put his sim card in mine and both worked, but its just my sim ...

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