Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I just used a referral code from someone, when will I see that reflect on my account?
Am I able to link this account I have created, with the SIM I'm trying to Activate?
Even though it's my first time trying to activate said account, it keeps displaying the same error message The SIM number you’ve entered is currently reserved by another session. Please close all open browsers and try again after 50 min. and I have ...
Hi everyone. I have a couple of questions. I have an unlimited talk and text plan but when I want to call certain numbers (1800s) or certain customer service . It says my plan does not support that. Also, I have been trying to register to a couple of...
I have recharged my account. In my profile it shows my plan is activated and will be expire on 6 September 2020. But when i make calls it says you plan is covering this calls. And i didn't get anything which my plan gives me.
Am I being hacked or is this normal for PM? I got the SIM just 2 days ago and was assigned a phone number. I have unexpected texts from PM saying reply YES/NO to authorize porting my number to a different carrier. I replied no to the first text and ...
For the past 2 weeks I have had trouble maintaining a stable cell connection. I miss many incoming calls and outgoing calls can take a long time to connect, if at all. Cell data is also affected. Any ideas?
My son was logging in and locked out after one attempt (using the correct email and pswd). How do I contact a moderator to sort this out? Thanks!
So I'm moving to the USA in a few days and in order to use my maps on my phone and have working service to make calls in case of an emergency, I added on the $8 for usa roaming unlimited talk, and the $20 for 1gb of data to use my maps. The website ...
Just got an answer from the moderator team. Apparently, changing to the 30$ 2gb plan will lose all unused holiday giveaway. How could that be possible?
Hello, I activated my SIM today and at the last step it said there was an error. The instructions said start over. I tried that and then the SIM said it was invalid. After about 30mins I decided to just test the sim in a phone anyway and the sim wor...
Need help porting a number from another provider to Public. I have Power of Attorney to do so on behalf of my elderly mom, but the porting request portal is not allowing me to do so... Probably someone from the transfer team should contact me directl...
I bought 1GB add on yesterday. My credit card was charged. I never saw the add on listed on my account. This is my first time buying an add on or using data. Bad experience.I tried to suspend my account and start it again trick. I tried resetting my ...
Hi, I currently have a phone on Telus. I just bought a Public Mobile SIM card. I would like to try the PM service without transferring my current Telus phone number. I would choose a new phone number when I activate the card, then use the service for...
I have a Samsung Galaxy A5 2017. I am receiving some texts, but not all. Just joined PM last night. Calls are coming through fine.
Hey Public!!!My name is Myrl Gamble andIi have purchased 3 cell phones over the course of months. Since I am paying all 3, I would like to consolidate all 3 phones under one bill (visa). What say you?
Hello Community,I'm looking to send a letter to head office complimenting recent services I've received from Public Mobile staff. Does anyone know the full mailing address to reach Public Mobile? I wish to send my letter in the mail.
why cant I log in ?
only call that i am able to make after opening online public mobile account and activating store bought sim on one of their offered phone numbers is to 306 580 4001.suggestions welcomed thanks
I tried making a phone call today and it came up with the message "Not Registered on Network". I tried manually selecting my network in settings, and it wouldn't connect me to Public Mobile's network there either. Does anyone have any ideas of what t...
I bought a new iPhone 11 and moved the SIM card from my 5C to the 11 and everything is perfect with the new phone. There is a $40.00 plan associated with that card including data. THEN......... I had an old 4 with a $10.00 plan that included 50 min...
I am currently on the 25$ plan and I am planning to switch to the 30$ one. Right now with all my rewards on the 25$ plan I pay 18$ a month. Now with those 7$ of rewards, if I switch on next renewal will my 7$ of rewards be applied or will I pay 30$ f...
Incoming call can’t recive
Incoming call can’t recive
When I go to select a plan it allows me to select a $30 plan with unconditional 2gb of data. This selection goes against the community announcement / advertisement saying 500mb+1gb+500mb which is not even a plan you can choose. So, will public mob...
I can’t log into my account please help
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