Community

Resolved! Re: Community Terms of Service & New Community Guidelines

Hi i am trying to get in contact with someone to fix a problem with my phone. I got a new phone and it was not unlocked. I was able to contact the company and get it unlocked but now when i put my sim card in it tells me the sim card is locked. Can y...

Resolved! Refund

My number is 647-xxx-xxxx. I could not dial to a 437, and 289(area code). I had problems with the service so I cancelled and went to another company. Public mobile charged me 3 months in advance and I used only for 1 month. So how can I get the refun...

Resolved! Why am I being charged 1$ plus tax for PC PIN TRANS FEE? When I bought a 25$ public mobility payment

Resolved! I ordered 300 mins Add-Ons without knowing that I can not call Jordan

I am completely new to Public. I just started today and I ordered 300 mins for $15 international call. After I joined the community , I realized that international calls just for country on the list. Can I ask for refund please.Also, is really hard t...

Resolved! No longer getting LTE Data, only 3G

As of a few days ago, I am no longer getting LTE data. I am only getting 3G on my (android) phone.  I have not changed my plan, and have not messed with any settings on my phone.  I do not know what is going on, as I have no notifications/emails expl...

Resolved! I had to cancel my visa. I have 3 payments to public mobile on this account

I want to stay with public mobile.  My new visa is arriving in 6 days. The three accounts that will be affected are1000000xxxxxx1000000xxxxxxI do not have the third one. The three accounts are paid by visa ending in 2498.  Can someone please ensure t...

Resolved! Do not remember my user id

Does anyone know how to reset self serve user id

Resolved! Locked out

Hi I have been locked out of my account please help thanks

Resolved! Do I lose my free add ons if I decrease my plan?

I have been with PM for over a year. Paying $35.  I have never used my 2.0 gigs a month, I have the 5 free gigs from last year's give away and now I have 2 more free gigs. I would like to to decrease my plan to the $25.00 plan. I want to know if I lo...

Resolved! Credit card not accepted

I am trying to update my credit card info to make a payment but it keeps denying me. I have confirmed the visa is active and fine

Resolved! PUK Number?

Hello All, My very young brother in law received a new phone and is trying to activate a public mobile sim card. Now I believe everything has been registered and set up correctly however once they tried to start the phone and enter in the SIM network...

Resolved! US Data

I purchased the US talk/text/data plan as usual for $20 and it is about to run out. I went to the 'Add Ons' section to purchase it again as I'm still in the US but now it must be done separately. You have to buy the talk & text for $15 and the data f...

Resolved! real service

Why does this phone company as they want to call it not provide real customer service? and I don't agree to term of use for this program but am forced to agree just so I can start a ticket but now can't even find where to start a ticket. Typical Telu...

Resolved! Participating in community forums but no discount

I have participated in the community forum, but I have not received any discounts this month. What is the reason?

Resolved! Refer a friend

I successfully recommended a friend last month and gave me a discount of 1 yuan.But this month did not give me a one-yuan discount. What is the reason?

Resolved! Cancelling account & transferring funds

Hi, I have 2 public mobile accounts - one for me and the other for my granddaughter.  My granddaughter was given a iphone by her mom for xmas (lucky girl!) and is now on her mom's phone plan.I would like to cancel my granddaughter's public mobile acc...

Resolved! Koodo to Public Mobile

Changed from Koodo to Public Mobile. Had to select new number. How do I get old number back? 

Resolved! International Calling

Does the international calling add-on include Vietnam?

Resolved! Paying by Voucher while having a CC on account file

I have been using vouchers for more than a year now to pay for my plan. Last payment cycle my account funds available were a little short and I was out in the country working with no Walmart at the local town to get another voucher, so I used my Vani...